Customer Service Manager Jobs in Naperville, IL
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker - Oak Park, IL
- River Forest, IL (18 miles from Naperville, IL)
- 9 days ago
- River Forest, IL (18 miles from Naperville, IL)
- 9 days ago
Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated...
Relationship Banker (Proviso) - Maywood, IL
- Maywood, IL (16 miles from Naperville, IL)
- 2 days ago
- Maywood, IL (16 miles from Naperville, IL)
- 2 days ago
banking experience preferred High School Degree or equivalent Intermediate computer skills Benefits: Medical Insurance Dental Vision Life insurance Accidental death and dismemberment Short-term and...
- Aurora, IL (6 miles from Naperville, IL)
- 10 hours ago
- Aurora, IL (6 miles from Naperville, IL)
- 10 hours ago
Role Value Proposition: This role manages Account Manager (AM), Client Service Consultant (CSC) and Sales Coordinator (SC) associates for a Regional Market service team within the Western Region....
- Mokena, IL (20 miles from Naperville, IL)
- 3 days ago
- Mokena, IL (20 miles from Naperville, IL)
- 3 days ago
Must achieve account opening goals, partner referrals, lending and credit card goals along with completing quality Client Financial Profiles....
- Shorewood, IL (16 miles from Naperville, IL)
- 3 days ago
- Shorewood, IL (16 miles from Naperville, IL)
- 3 days ago
Must achieve account opening goals, partner referrals, lending and credit card goals along with completing quality Client Financial Profiles....
- Bartlett, IL (14 miles from Naperville, IL)
- 6 days ago
- Bartlett, IL (14 miles from Naperville, IL)
- 6 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
- Glendale Heights, IL (7 miles from Naperville, IL)
- 6 days ago
- Glendale Heights, IL (7 miles from Naperville, IL)
- 6 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Oakbrook Terrace, IL (11 miles from Naperville, IL)
- 6 days ago
- Oakbrook Terrace, IL (11 miles from Naperville, IL)
- 6 days ago
Application Deadline: 08/17/2025 Address: 17 W 695 Roosevelt Road Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
Client Service Manager Trainee - Achieve Personal Lines - September 2025
- Rolling Meadows, IL (21 miles from Naperville, IL)
- 8 days ago
- Rolling Meadows, IL (21 miles from Naperville, IL)
- 8 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Relationship Banker - Rt 30 & Williams - New Lenox, IL
- New Lenox, IL (20 miles from Naperville, IL)
- 9 days ago
- New Lenox, IL (20 miles from Naperville, IL)
- 9 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker (Elmhurst)
- Elmhurst, IL (12 miles from Naperville, IL)
- 12 days ago
- Elmhurst, IL (12 miles from Naperville, IL)
- 12 days ago
Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated...
Relationship Banker - Batavia Financial Center
- Batavia, IL (11 miles from Naperville, IL)
- 13 days ago
- Batavia, IL (11 miles from Naperville, IL)
- 13 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Naper & Ogden - Naperville, IL
- Naperville, IL
- 14 days ago
- Naperville, IL
- 14 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker (32 hours) - Elgin, IL
- Elgin, IL (17 miles from Naperville, IL)
- 16 days ago
- Elgin, IL (17 miles from Naperville, IL)
- 16 days ago
Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated...
Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated...
Demographic Data for Naperville, IL
Moving to Naperville, IL? Find some basic demographic data about Naperville, IL below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Naperville, IL
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Naperville, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Account Maintenance
- Private Banking
- Wire Transfers
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Retail
- Business Development
- High School Diploma
- Customer Relations
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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