Customer Service Manager Jobs in Mundelein, IL
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Glencoe, IL (16 miles from Mundelein, IL)
- 1 hour ago
- Glencoe, IL (16 miles from Mundelein, IL)
- 1 hour ago
Application Deadline: 08/29/2025 Address: 333 Park Avenue Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
- Winnetka, IL (18 miles from Mundelein, IL)
- 1 hour ago
- Winnetka, IL (18 miles from Mundelein, IL)
- 1 hour ago
Application Deadline: 08/29/2025 Address: 520 Green Bay Road Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
Personal Lines Client Service Manager II
- Rolling Meadows, IL (12 miles from Mundelein, IL)
- 1 day ago
- Rolling Meadows, IL (12 miles from Mundelein, IL)
- 1 day ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Rolling Meadows, IL (12 miles from Mundelein, IL)
- 1 day ago
- Rolling Meadows, IL (12 miles from Mundelein, IL)
- 1 day ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Rolling Meadows, IL (12 miles from Mundelein, IL)
- 1 day ago
- Rolling Meadows, IL (12 miles from Mundelein, IL)
- 1 day ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Relationship Banker - Hoffman Estates, IL
- Roselle, IL (20 miles from Mundelein, IL)
- 1 day ago
- Roselle, IL (20 miles from Mundelein, IL)
- 1 day ago
Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated...
Relationship Banker - Riverwoods Branch - Buffalo Grove, IL
- Buffalo Grove, IL (8 miles from Mundelein, IL)
- 1 day ago
- Buffalo Grove, IL (8 miles from Mundelein, IL)
- 1 day ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Bilingual Spanish Preferred
- Prospect Heights, IL (12 miles from Mundelein, IL)
- 2 days ago
- Prospect Heights, IL (12 miles from Mundelein, IL)
- 2 days ago
Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated...
Relationship Banker - Deerfield Branch - Deerfield, IL
- Deerfield, IL (10 miles from Mundelein, IL)
- 3 days ago
- Deerfield, IL (10 miles from Mundelein, IL)
- 3 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Bilingual Spanish Preferred
- Northbrook, IL (14 miles from Mundelein, IL)
- 3 days ago
- Northbrook, IL (14 miles from Mundelein, IL)
- 3 days ago
Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated...
Relationship Banker, Downtown Glenview
- Glenview, IL (17 miles from Mundelein, IL)
- 4 days ago
- Glenview, IL (17 miles from Mundelein, IL)
- 4 days ago
Licensing System & Registry ("NMLS")....
Banking Center Relationship Banker 1
- Barrington, IL (9 miles from Mundelein, IL)
- 5 days ago
- Barrington, IL (9 miles from Mundelein, IL)
- 5 days ago
Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions Support segmentation strategy by implementing sales, retention, and other bank initiatives...
- Highland Park, IL (13 miles from Mundelein, IL)
- 6 days ago
- Highland Park, IL (13 miles from Mundelein, IL)
- 6 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Rolling Meadows, IL (12 miles from Mundelein, IL)
- 8 days ago
- Rolling Meadows, IL (12 miles from Mundelein, IL)
- 8 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Relationship Banker-Wilmette Main Branch -Wilmette, IL
- Wilmette, IL (20 miles from Mundelein, IL)
- 10 days ago
- Wilmette, IL (20 miles from Mundelein, IL)
- 10 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Demographic Data for Mundelein, IL
Moving to Mundelein, IL? Find some basic demographic data about Mundelein, IL below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Mundelein, IL
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Mundelein, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Account Maintenance
- Wire Transfers
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Retail
- Business Development
- Customer Relations
- High School Diploma
- Written Communication
- Telephone Skills
- Typing
- Reporting
- Collaboration
- Policy Development
- Coaching
- Regulations
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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