Customer Service Manager Jobs in Mundelein, IL
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Des Plaines, IL (16 miles from Mundelein, IL)
- 9 days ago
- Des Plaines, IL (16 miles from Mundelein, IL)
- 9 days ago
Wintrust operates more than 200 retail banking locations through 16 community bank subsidiaries in the greater Chicago, southern Wisconsin, west Michigan, northwest Indiana, and southwest Florida market...
- Waukegan, IL (12 miles from Mundelein, IL)
- 7 hours ago
- Waukegan, IL (12 miles from Mundelein, IL)
- 7 hours ago
Application Deadline: 08/30/2025 Address: 3113 N Lewis Avenue Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
Relationship Banker - Chicago Cook NW - Long Grove, IL
- Long Grove, IL (3 miles from Mundelein, IL)
- 2 days ago
- Long Grove, IL (3 miles from Mundelein, IL)
- 2 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker-Wilmette Main Branch -Wilmette, IL
- Wilmette, IL (20 miles from Mundelein, IL)
- 2 days ago
- Wilmette, IL (20 miles from Mundelein, IL)
- 2 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Chicago NW Suburbs - Barrington, IL
- Barrington, IL (9 miles from Mundelein, IL)
- 2 days ago
- Barrington, IL (9 miles from Mundelein, IL)
- 2 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Financial Relationship Banker - Hoffman Estates
- Hoffman Estates, IL (9 miles from Mundelein, IL)
- 2 days ago
- Hoffman Estates, IL (9 miles from Mundelein, IL)
- 2 days ago
Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills....
Remote Work- Northbrook, IL (14 miles from Mundelein, IL)
- 6 days ago
- Northbrook, IL (14 miles from Mundelein, IL)
- 6 days ago
opening within 30 days Perform all essential Teller duties Receive checking and savings deposits: verify cash and endorsements, receive proper identification for cash back, and issue receipts of deposit...
- Bartlett, IL (21 miles from Mundelein, IL)
- 6 days ago
- Bartlett, IL (21 miles from Mundelein, IL)
- 6 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
- Arlington Heights, IL (10 miles from Mundelein, IL)
- 6 days ago
- Arlington Heights, IL (10 miles from Mundelein, IL)
- 6 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Client Service Manager Trainee - Achieve Personal Lines - September 2025
- Rolling Meadows, IL (12 miles from Mundelein, IL)
- 8 days ago
- Rolling Meadows, IL (12 miles from Mundelein, IL)
- 8 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Relationship Banker-Chicago Northeast Suburbs-Waukegan, IL
- Waukegan, IL (12 miles from Mundelein, IL)
- 9 days ago
- Waukegan, IL (12 miles from Mundelein, IL)
- 9 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Lake Villa, IL (9 miles from Mundelein, IL)
- 13 days ago
- Lake Villa, IL (9 miles from Mundelein, IL)
- 13 days ago
Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated...
Relationship Banker (32 hours) - Elgin, IL
- Elgin, IL (19 miles from Mundelein, IL)
- 17 days ago
- Elgin, IL (19 miles from Mundelein, IL)
- 17 days ago
Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated...
Defined Benefit Client Service Manager (hybrid)
- Bannockburn, IL (10 miles from Mundelein, IL)
- 21 days ago
- Bannockburn, IL (10 miles from Mundelein, IL)
- 21 days ago
Aon Is Looking for a Defined Benefit Client Service Manager! The Pension Administration Practice at Aon currently has openings for experienced Defined Benefit Client Service Managers in multiple...
- Itasca, IL (20 miles from Mundelein, IL)
- 22 days ago
- Itasca, IL (20 miles from Mundelein, IL)
- 22 days ago
banking customers....
Demographic Data for Mundelein, IL
Moving to Mundelein, IL? Find some basic demographic data about Mundelein, IL below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Mundelein, IL
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Mundelein, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Account Maintenance
- Private Banking
- Wire Transfers
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Retail
- Business Development
- High School Diploma
- Customer Relations
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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