Customer Service Manager Jobs in Mount Prospect, IL
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker - Oak Park, IL
- River Forest, IL (12 miles from Mount Prospect, IL)
- 3 days ago
- River Forest, IL (12 miles from Mount Prospect, IL)
- 3 days ago
Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated...
Relationship Banker (Elmhurst)
- Melrose Park, IL (11 miles from Mount Prospect, IL)
- 6 days ago
- Melrose Park, IL (11 miles from Mount Prospect, IL)
- 6 days ago
Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated...
Client Service Manager Trainee - Achieve Personal Lines - September 2025
- Rolling Meadows, IL (5 miles from Mount Prospect, IL)
- 2 days ago
- Rolling Meadows, IL (5 miles from Mount Prospect, IL)
- 2 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Rolling Meadows, IL (5 miles from Mount Prospect, IL)
- 45+ days ago
- Rolling Meadows, IL (5 miles from Mount Prospect, IL)
- 45+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Rolling Meadows, IL (5 miles from Mount Prospect, IL)
- 45+ days ago
- Rolling Meadows, IL (5 miles from Mount Prospect, IL)
- 45+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Rolling Meadows, IL (5 miles from Mount Prospect, IL)
- 60+ days ago
- Rolling Meadows, IL (5 miles from Mount Prospect, IL)
- 60+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Personal Lines Client Service Manager
- Hinsdale, IL (18 miles from Mount Prospect, IL)
- 60+ days ago
- Hinsdale, IL (18 miles from Mount Prospect, IL)
- 60+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Bilingual Relationship Banker- Floater - Various Locations
- Chicago, IL (17 miles from Mount Prospect, IL)
- 1 hour ago
- Chicago, IL (17 miles from Mount Prospect, IL)
- 1 hour ago
Skills for Chicago Is a Chicago-based nonprofit that removes barriers to employment by eliminating biases that disqualify candidates unnecessarily. Working with local and global companies, Skills...
- Northbrook, IL (5 miles from Mount Prospect, IL)
- 20 hours ago
- Northbrook, IL (5 miles from Mount Prospect, IL)
- 20 hours ago
Actively refers clients to other areas for additional needs as well as successfully identifying and developing prospects into new relationships - Successfully onboard all new clients by cross selling...
- Bartlett, IL (15 miles from Mount Prospect, IL)
- 21 hours ago
- Bartlett, IL (15 miles from Mount Prospect, IL)
- 21 hours ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
- Glendale Heights, IL (15 miles from Mount Prospect, IL)
- 1 day ago
- Glendale Heights, IL (15 miles from Mount Prospect, IL)
- 1 day ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker- Milwaukee Avenue Branch - Chicago, IL
- Chicago, IL (17 miles from Mount Prospect, IL)
- 1 day ago
- Chicago, IL (17 miles from Mount Prospect, IL)
- 1 day ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Oakbrook Terrace, IL (12 miles from Mount Prospect, IL)
- 1 day ago
- Oakbrook Terrace, IL (12 miles from Mount Prospect, IL)
- 1 day ago
Application Deadline: 08/17/2025 Address: 17 W 695 Roosevelt Road Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
Relationship Banker- Lakeshore South- Chicago, IL
- Chicago, IL (17 miles from Mount Prospect, IL)
- 3 days ago
- Chicago, IL (17 miles from Mount Prospect, IL)
- 3 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker-Chicago Northeast Suburbs-Waukegan, IL
- Waukegan, IL (21 miles from Mount Prospect, IL)
- 3 days ago
- Waukegan, IL (21 miles from Mount Prospect, IL)
- 3 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Demographic Data for Mount Prospect, IL
Moving to Mount Prospect, IL? Find some basic demographic data about Mount Prospect, IL below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Mount Prospect, IL
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Mount Prospect, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Commercial Banking
- Account Maintenance
- Private Banking
- Cross Selling
- Wire Transfers
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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