Customer Service Manager Jobs in Mokena, IL
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Personal Lines Client Service Manager
- Hinsdale, IL (18 miles from Mokena, IL)
- 13 days ago
- Hinsdale, IL (18 miles from Mokena, IL)
- 13 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Relationship Banker - NW Indiana East - Highland, IN
- Highland, IN (22 miles from Mokena, IL)
- 14 hours ago
- Highland, IN (22 miles from Mokena, IL)
- 14 hours ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Hinsdale, IL (18 miles from Mokena, IL)
- 2 days ago
- Hinsdale, IL (18 miles from Mokena, IL)
- 2 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Naperville, IL (20 miles from Mokena, IL)
- 3 days ago
- Naperville, IL (20 miles from Mokena, IL)
- 3 days ago
Cross sells products and services and refers to business product partners to ensure client needs are met....
Client Relationship Banker (Bilingual strongly preferred)
- East Chicago, IN (24 miles from Mokena, IL)
- 5 days ago
- East Chicago, IN (24 miles from Mokena, IL)
- 5 days ago
The following would be a plus: Bilingual Preferred (Spanish/English) Prior banking experience Bachelor's degree Demonstrated ability to sell and cross-sell banking products and services First Merchants...
- Glendale Heights, IL (24 miles from Mokena, IL)
- 6 days ago
- Glendale Heights, IL (24 miles from Mokena, IL)
- 6 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Hammond, IN (22 miles from Mokena, IL)
- 7 days ago
- Hammond, IN (22 miles from Mokena, IL)
- 7 days ago
Application Deadline: 06/29/2025 Address: 7227 Calumet Avenue Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
Financial Relationship Banker- Elmhurst, IL
- Elmhurst, IL (24 miles from Mokena, IL)
- 10 days ago
- Elmhurst, IL (24 miles from Mokena, IL)
- 10 days ago
Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills....
Remote Work- La Grange, IL (17 miles from Mokena, IL)
- 11 days ago
- La Grange, IL (17 miles from Mokena, IL)
- 11 days ago
LaGrange Road Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
Relationship Banker - Chicago OHare Market - Oak Brook, IL
- Oak Brook, IL (18 miles from Mokena, IL)
- 14 days ago
- Oak Brook, IL (18 miles from Mokena, IL)
- 14 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Chicago Suburban South Market
- Crestwood, IL (10 miles from Mokena, IL)
- 15 days ago
- Crestwood, IL (10 miles from Mokena, IL)
- 15 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Chicago O'Hare Market - Oak Brook, IL
- Oak Brook, IL (18 miles from Mokena, IL)
- 17 days ago
- Oak Brook, IL (18 miles from Mokena, IL)
- 17 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Chicago Heights, IL (15 miles from Mokena, IL)
- 23 days ago
- Chicago Heights, IL (15 miles from Mokena, IL)
- 23 days ago
Application Deadline: 05/29/2025 Address: 1630 Chicago Road Job Family Group: Retail Banking Sales & Service Bilingual in English and Spanish is preferred Delivers exceptional service to BMO customers...
Relationship Banker - Shorewood, IL
- Shorewood, IL (17 miles from Mokena, IL)
- 23 days ago
- Shorewood, IL (17 miles from Mokena, IL)
- 23 days ago
Wintrust operates more than 200 retail banking locations through 16 community bank subsidiaries in the greater Chicago, southern Wisconsin, west Michigan, northwest Indiana, and southwest Florida market...
Demographic Data for Mokena, IL
Moving to Mokena, IL? Find some basic demographic data about Mokena, IL below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Mokena, IL
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Mokena, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- Lending
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Wire Transfers
- Financial Services
- Internal Control
- Customer Retention
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Problem Resolution
- Business Administration
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Relationship Management
- Finance
- Business Development
- Customer Relations
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Typing
- Bachelor's Degree
- Coaching
- Reporting
- Regulations
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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