Customer Service Manager Jobs in Lockport, IL

A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.

Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.

1-15 of 29 Jobs

Relationship Banker - Oak Park, IL

  • River Forest, IL (23 miles from Lockport, IL)
  • 7 days ago
  • River Forest, IL (23 miles from Lockport, IL)
  • 7 days ago

Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated...

Relationship Banker (Proviso) - Maywood, IL

  • Maywood, IL (21 miles from Lockport, IL)
  • 22 hours ago
  • Maywood, IL (21 miles from Lockport, IL)
  • 22 hours ago

banking experience preferred High School Degree or equivalent Intermediate computer skills Benefits: Medical Insurance Dental Vision Life insurance Accidental death and dismemberment Short-term and...

Relationship Banker (Elmhurst)

  • La Grange Park, IL (18 miles from Lockport, IL)
  • 10 days ago
  • La Grange Park, IL (18 miles from Lockport, IL)
  • 10 days ago

Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated...

Retail Relationship Banker

  • Matteson, IL (18 miles from Lockport, IL)
  • 5 hours ago
  • Matteson, IL (18 miles from Lockport, IL)
  • 5 hours ago

Application Deadline: 08/30/2025 Address: 4940 W. 211th Street Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....

Relationship Banker

  • Shorewood, IL (9 miles from Lockport, IL)
  • 1 day ago
  • Shorewood, IL (9 miles from Lockport, IL)
  • 1 day ago

Must achieve account opening goals, partner referrals, lending and credit card goals along with completing quality Client Financial Profiles....

Relationship Banker

  • Glendale Heights, IL (17 miles from Lockport, IL)
  • 4 days ago
  • Glendale Heights, IL (17 miles from Lockport, IL)
  • 4 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker - Rt 30 & Williams - New Lenox, IL

  • New Lenox, IL (8 miles from Lockport, IL)
  • 8 days ago
  • New Lenox, IL (8 miles from Lockport, IL)
  • 8 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker - Far South Market - Country Club Hills, IL

  • Country Club Hills, IL (17 miles from Lockport, IL)
  • 11 days ago
  • Country Club Hills, IL (17 miles from Lockport, IL)
  • 11 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker I (Glenwood Branch)

  • Glenwood, IL (23 miles from Lockport, IL)
  • 11 days ago
  • Glenwood, IL (23 miles from Lockport, IL)
  • 11 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Market Relationship Banker

  • Downers Grove, IL (13 miles from Lockport, IL)
  • 11 days ago
  • Downers Grove, IL (13 miles from Lockport, IL)
  • 11 days ago

Must achieve account opening goals, partner referrals, lending and credit card goals along with completing quality Client Financial Profiles....

Relationship Banker - Batavia Financial Center

  • Batavia, IL (21 miles from Lockport, IL)
  • 11 days ago
  • Batavia, IL (21 miles from Lockport, IL)
  • 11 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker - Naper & Ogden - Naperville, IL

  • Naperville, IL (11 miles from Lockport, IL)
  • 12 days ago
  • Naperville, IL (11 miles from Lockport, IL)
  • 12 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker - Naperville, IL

  • Naperville, IL (11 miles from Lockport, IL)
  • 18 days ago
  • Naperville, IL (11 miles from Lockport, IL)
  • 18 days ago

Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated...

Relationship Banker - Naperville - Naperville, IL

  • Naperville, IL (11 miles from Lockport, IL)
  • 18 days ago
  • Naperville, IL (11 miles from Lockport, IL)
  • 18 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker (Douglass Park) - Chicago, IL

  • Bedford Park, IL (15 miles from Lockport, IL)
  • 20 days ago
  • Bedford Park, IL (15 miles from Lockport, IL)
  • 20 days ago

Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated...

Demographic Data for Lockport, IL

Moving to Lockport, IL? Find some basic demographic data about Lockport, IL below.


Local
National
37,093
780
Medium

Customer Service Manager Online Courses and Training Opportunities

iHireBanking curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Team Engagement for Customer Service Managers
Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer Service Career Guide: From Agent to Manager
This course walks you through every stage of the support career path - from entry-level agent to team lead and manager. You'll learn the core responsibilities, required soft skills, and...

Salary for Customer Service Manager Jobs in Lockport, IL

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Customer Service Manager positions.



Highest Education Level

Customer Service Managers in Lockport, IL offer the following education background
Bachelor's Degree
35.3%
High School or GED
23.5%
Associate's Degree
14.6%
Master's Degree
11.9%
Vocational Degree or Certification
11.1%
Some College
2.0%
Doctorate Degree
0.8%
Some High School
0.7%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Managers in Lockport, IL
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%



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