Customer Service Manager Jobs in Joliet, IL
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Glendale Heights, IL (24 miles from Joliet, IL)
- 10 hours ago
- Glendale Heights, IL (24 miles from Joliet, IL)
- 10 hours ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Chicago Far South Market - New Lenox, IL
- New Lenox, IL (13 miles from Joliet, IL)
- 5 days ago
- New Lenox, IL (13 miles from Joliet, IL)
- 5 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Coal City, IL (16 miles from Joliet, IL)
- 6 days ago
- Coal City, IL (16 miles from Joliet, IL)
- 6 days ago
Cross sells products and services and refers to business product partners to ensure client needs are met....
Relationship Banker, Gartner/Naperville
- Naperville, IL (16 miles from Joliet, IL)
- 6 days ago
- Naperville, IL (16 miles from Joliet, IL)
- 6 days ago
Licensing System & Registry ("NMLS")....
Relationship Banker - Main & 63rd St - Downers Grove, IL
- Downers Grove, IL (21 miles from Joliet, IL)
- 6 days ago
- Downers Grove, IL (21 miles from Joliet, IL)
- 6 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Mokena, IL (17 miles from Joliet, IL)
- 7 days ago
- Mokena, IL (17 miles from Joliet, IL)
- 7 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Cross sells products and services and refers to business product partners to ensure client needs are met....
Relationship Banker - Rte 34 and 5th St - Oswego, IL
- Oswego, IL (10 miles from Joliet, IL)
- 7 days ago
- Oswego, IL (10 miles from Joliet, IL)
- 7 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Aurora Fox Valley - Aurora, IL
- Aurora, IL (17 miles from Joliet, IL)
- 7 days ago
- Aurora, IL (17 miles from Joliet, IL)
- 7 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker-Lemont, PA
- Lemont, IL (16 miles from Joliet, IL)
- 8 days ago
- Lemont, IL (16 miles from Joliet, IL)
- 8 days ago
Make appropriate recommendations in the selling and cross-selling of Bank products and services. Identifies and achieves individual weekly sales/referral goals set by the Branch Manager....
Relationship Banker - Wheaton Financial Center - Bilingual Spanish Required
- Wheaton, IL (22 miles from Joliet, IL)
- 10 days ago
- Wheaton, IL (22 miles from Joliet, IL)
- 10 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker Naperville
- Naperville, IL (16 miles from Joliet, IL)
- 13 days ago
- Naperville, IL (16 miles from Joliet, IL)
- 13 days ago
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
- Winfield, IL (23 miles from Joliet, IL)
- 20 days ago
- Winfield, IL (23 miles from Joliet, IL)
- 20 days ago
Must be eligible to be registered in the Nationwide Mortgage Licensing System & Registry for purposes of SAFE Act. Available to work Saturday hours and travel to nearby offices as required....
- Palos Heights, IL (23 miles from Joliet, IL)
- 26 days ago
- Palos Heights, IL (23 miles from Joliet, IL)
- 26 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Orland Park, IL (20 miles from Joliet, IL)
- 29 days ago
- Orland Park, IL (20 miles from Joliet, IL)
- 29 days ago
Application Deadline: 05/29/2025 Address: 8400 W. 159th Street Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
Demographic Data for Joliet, IL
Moving to Joliet, IL? Find some basic demographic data about Joliet, IL below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Joliet, IL
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Joliet, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Lending
- Nationwide Mortgage Licensing System & Registry
- BSA
- Account Maintenance
- Know Your Customer
- Private Banking
- Mortgage Processing
- Cross Selling
- Treasury Management
- Financial Services
- Wealth Management
- Internal Control
- Customer Retention
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Business Administration
- Problem Resolution
- Sales Management
- Risk Management
- Customer Satisfaction
- Referrals
- Relationship Management
- Finance
- Business Development
- Customer Relations
- Listening
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Typing
- Coaching
- Regulations
- Microsoft PowerPoint
- Reporting
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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