Customer Service Manager Jobs in Hickory Hills, IL
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Mount Prospect, IL (23 miles from Hickory Hills, IL)
- 9 days ago
- Mount Prospect, IL (23 miles from Hickory Hills, IL)
- 9 days ago
Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated...
- Hinsdale, IL (7 miles from Hickory Hills, IL)
- 45+ days ago
- Hinsdale, IL (7 miles from Hickory Hills, IL)
- 45+ days ago
Lincoln Street Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
- Chicago, IL (15 miles from Hickory Hills, IL)
- 1 day ago
- Chicago, IL (15 miles from Hickory Hills, IL)
- 1 day ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Mokena, IL (13 miles from Hickory Hills, IL)
- 20 days ago
- Mokena, IL (13 miles from Hickory Hills, IL)
- 20 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Chicago, IL (15 miles from Hickory Hills, IL)
- 30+ days ago
- Chicago, IL (15 miles from Hickory Hills, IL)
- 30+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Personal Lines Client Service Manager
- Hinsdale, IL (7 miles from Hickory Hills, IL)
- 45+ days ago
- Hinsdale, IL (7 miles from Hickory Hills, IL)
- 45+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Relationship Banker (Douglass Park) - Chicago, IL
- Chicago, IL (15 miles from Hickory Hills, IL)
- 15 hours ago
- Chicago, IL (15 miles from Hickory Hills, IL)
- 15 hours ago
Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated...
Relationship Banker (Darien) - IL - 251107
- Darien, IL (8 miles from Hickory Hills, IL)
- 22 hours ago
- Darien, IL (8 miles from Hickory Hills, IL)
- 22 hours ago
at Wintrust Financial Corporation in Darien, Illinois, United States Job Description Wintrust provides community and commercial banking, specialty finance and wealth management services through...
Relationship Banker - Lansing, IL - 251111
- Lansing, IL (17 miles from Hickory Hills, IL)
- 23 hours ago
- Lansing, IL (17 miles from Hickory Hills, IL)
- 23 hours ago
at Wintrust Financial Corporation in Lansing, Illinois, United States Job Description Wintrust provides community and commercial banking, specialty finance and wealth management services through...
Relationship Banker (Ogden Commons) - Chicago, IL - 251100
- Chicago, IL (15 miles from Hickory Hills, IL)
- 1 day ago
- Chicago, IL (15 miles from Hickory Hills, IL)
- 1 day ago
at Wintrust Financial Corporation in Chicago, Illinois, United States Job Description Wintrust provides community and commercial banking, specialty finance and wealth management services through...
Financial Relationship Banker- Hickory Hills, IL
- Hickory Hills, IL
- 2 days ago
- Hickory Hills, IL
- 2 days ago
Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills....
Remote Work- Orland Park, IL (7 miles from Hickory Hills, IL)
- 2 days ago
- Orland Park, IL (7 miles from Hickory Hills, IL)
- 2 days ago
Application Deadline: 07/30/2025 Address: 8400 W. 159th Street Job Family Group: Retail Banking Sales & Service Bilingual Spanish speaking RRB....
- Plainfield, IL (23 miles from Hickory Hills, IL)
- 3 days ago
- Plainfield, IL (23 miles from Hickory Hills, IL)
- 3 days ago
Licensing System & Registry ("NMLS")....
- Crestwood, IL (7 miles from Hickory Hills, IL)
- 3 days ago
- Crestwood, IL (7 miles from Hickory Hills, IL)
- 3 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Oakton and Lee - Des Plaines, IL
- Des Plaines, IL (22 miles from Hickory Hills, IL)
- 4 days ago
- Des Plaines, IL (22 miles from Hickory Hills, IL)
- 4 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Demographic Data for Hickory Hills, IL
Moving to Hickory Hills, IL? Find some basic demographic data about Hickory Hills, IL below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Hickory Hills, IL
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Hickory Hills, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Treasury Management
- Financial Services
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Business Administration
- Problem Resolution
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Relationship Management
- Finance
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Coaching
- Microsoft PowerPoint
- Regulations
- Reporting
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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