Customer Service Manager Jobs in Edwardsville, IL

A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.

Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.

1-15 of 30 Jobs

Relationship Banker I

  • Saint Louis, MO (20 miles from Edwardsville, IL)
  • moments ago
  • Saint Louis, MO (20 miles from Edwardsville, IL)
  • moments ago

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Were committed to bringing passion and...

Relationship Banker II (Colonial Branch)

  • Granite City, IL (12 miles from Edwardsville, IL)
  • 1 hour ago
  • Granite City, IL (12 miles from Edwardsville, IL)
  • 1 hour ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Relationship Banker II (Ballwin Branch)

  • Saint Louis, MO (20 miles from Edwardsville, IL)
  • 1 day ago
  • Saint Louis, MO (20 miles from Edwardsville, IL)
  • 1 day ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Relationship Banker II (Twin Oaks Branch)

  • Saint Louis, MO (20 miles from Edwardsville, IL)
  • 3 days ago
  • Saint Louis, MO (20 miles from Edwardsville, IL)
  • 3 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Relationship Banker I (East Alton)

  • East Alton, IL (7 miles from Edwardsville, IL)
  • 3 days ago
  • East Alton, IL (7 miles from Edwardsville, IL)
  • 3 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Relationship Banker I (New Halls Ferry)

  • Saint Louis, MO (20 miles from Edwardsville, IL)
  • 6 days ago
  • Saint Louis, MO (20 miles from Edwardsville, IL)
  • 6 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Relationship Banker - SC St Louis Market - St Louis, MO

  • Saint Louis, MO (20 miles from Edwardsville, IL)
  • 6 days ago
  • Saint Louis, MO (20 miles from Edwardsville, IL)
  • 6 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker I (Mackenzie Pointe)

  • Saint Louis, MO (20 miles from Edwardsville, IL)
  • 6 days ago
  • Saint Louis, MO (20 miles from Edwardsville, IL)
  • 6 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Relationship Banker I (Chesterfield Branch)

  • Saint Louis, MO (20 miles from Edwardsville, IL)
  • 7 days ago
  • Saint Louis, MO (20 miles from Edwardsville, IL)
  • 7 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Relationship Banker

  • Florissant, MO (23 miles from Edwardsville, IL)
  • 7 days ago
  • Florissant, MO (23 miles from Edwardsville, IL)
  • 7 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker I (Bellemore Branch)

  • Granite City, IL (12 miles from Edwardsville, IL)
  • 10 days ago
  • Granite City, IL (12 miles from Edwardsville, IL)
  • 10 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Relationship Banker - MLK Plaza Branch - St Louis, MO

  • Saint Louis, MO (20 miles from Edwardsville, IL)
  • 10 days ago
  • Saint Louis, MO (20 miles from Edwardsville, IL)
  • 10 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker II (Madison Branch)

  • Madison, IL (16 miles from Edwardsville, IL)
  • 10 days ago
  • Madison, IL (16 miles from Edwardsville, IL)
  • 10 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Senior Small Business Relationship Banker (4800 W Main Belleville Branch)

  • Saint Louis, MO (20 miles from Edwardsville, IL)
  • 13 days ago
  • Saint Louis, MO (20 miles from Edwardsville, IL)
  • 13 days ago

customers with revenues up to $5MM -- acquiring new customers, and deepening existing customer relationships through checking acquisition, check card, money movement, credit card, merchant services, and lending...

Part Time Relationship Banker Glen Carbon

  • Glen Carbon, IL (6 miles from Edwardsville, IL)
  • 14 days ago
  • Glen Carbon, IL (6 miles from Edwardsville, IL)
  • 14 days ago

Licensing System & Registry ("NMLS")....

Demographic Data for Edwardsville, IL

Moving to Edwardsville, IL? Find some basic demographic data about Edwardsville, IL below.

Local
National
36,426
992
Medium

Customer Service Manager Online Courses and Training Opportunities

iHireBanking curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Trailhead
Team Engagement for Customer Service Managers
Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...
edX
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Udemy
Customer Service Career Guide: From Agent to Manager
This course walks you through every stage of the support career path - from entry-level agent to team lead and manager. You'll learn the core responsibilities, required soft skills, and...
Register to search for more online courses. >>>

Salary for Customer Service Manager Jobs in Edwardsville, IL

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.
Licensing / Certification

Required or preferred licenses and certifications for Customer Service Manager positions.

Highest Education Level

Customer Service Managers in Edwardsville, IL offer the following education background
Bachelor's Degree
35.3%
High School or GED
23.4%
Associate's Degree
14.7%
Master's Degree
11.9%
Vocational Degree or Certification
11.1%
Some College
2.0%
Doctorate Degree
0.8%
Some High School
0.7%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Managers in Edwardsville, IL
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Manager position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

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