Customer Service Manager Jobs in Edwardsville, IL
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Senior Small Business Relationship Banker (4800 W Main Belleville Branch)
- Saint Louis, MO (20 miles from Edwardsville, IL)
- 1 day ago
- Saint Louis, MO (20 miles from Edwardsville, IL)
- 1 day ago
customers with revenues up to $5MM -- acquiring new customers, and deepening existing customer relationships through checking acquisition, check card, money movement, credit card, merchant services, and lending...
Part Time Relationship Banker Glen Carbon
- Glen Carbon, IL (6 miles from Edwardsville, IL)
- 2 days ago
- Glen Carbon, IL (6 miles from Edwardsville, IL)
- 2 days ago
Licensing System & Registry ("NMLS")....
Relationship Banker I (Edgemont Branch)
- East Saint Louis, IL (18 miles from Edwardsville, IL)
- 3 days ago
- East Saint Louis, IL (18 miles from Edwardsville, IL)
- 3 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
- Saint Louis, MO (20 miles from Edwardsville, IL)
- 5 days ago
- Saint Louis, MO (20 miles from Edwardsville, IL)
- 5 days ago
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Its fun to work in a company where people...
Relationship Banker I (Hanley Road Branch)
- Saint Louis, MO (20 miles from Edwardsville, IL)
- 6 days ago
- Saint Louis, MO (20 miles from Edwardsville, IL)
- 6 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker I (Sunset Hills)
- Saint Louis, MO (20 miles from Edwardsville, IL)
- 12 days ago
- Saint Louis, MO (20 miles from Edwardsville, IL)
- 12 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Associate Client Service Manager
- Saint Louis, MO (20 miles from Edwardsville, IL)
- 13 days ago
- Saint Louis, MO (20 miles from Edwardsville, IL)
- 13 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Relationship Banker II ( Manchester Branch)
- Saint Louis, MO (20 miles from Edwardsville, IL)
- 15 days ago
- Saint Louis, MO (20 miles from Edwardsville, IL)
- 15 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Client Service Manager - Family Office
- Clayton, MO (24 miles from Edwardsville, IL)
- 15 days ago
- Clayton, MO (24 miles from Edwardsville, IL)
- 15 days ago
Company Description MONETA is an independent Registered Investment Advisor (RIA) wholly focused on going further for our clients. We are one firm with many solutions and we provide a full spectrum...
Relationship Banker II (Wellston Branch)
- Saint Louis, MO (20 miles from Edwardsville, IL)
- 16 days ago
- Saint Louis, MO (20 miles from Edwardsville, IL)
- 16 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker II (Midtown Branch)
- Saint Louis, MO (20 miles from Edwardsville, IL)
- 22 days ago
- Saint Louis, MO (20 miles from Edwardsville, IL)
- 22 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker II (Colonial Branch)
- Granite City, IL (12 miles from Edwardsville, IL)
- 29 days ago
- Granite City, IL (12 miles from Edwardsville, IL)
- 29 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker - Clayton NC area
- Clayton, MO (24 miles from Edwardsville, IL)
- 30+ days ago
- Clayton, MO (24 miles from Edwardsville, IL)
- 30+ days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker II - Floater
- Saint Louis, MO (20 miles from Edwardsville, IL)
- 30+ days ago
- Saint Louis, MO (20 miles from Edwardsville, IL)
- 30+ days ago
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Position Summary Its fun to work in a...
Relationship Banker II ( Downtown Gateway One Branch)
- Saint Louis, MO (20 miles from Edwardsville, IL)
- 30+ days ago
- Saint Louis, MO (20 miles from Edwardsville, IL)
- 30+ days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Demographic Data for Edwardsville, IL
Moving to Edwardsville, IL? Find some basic demographic data about Edwardsville, IL below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Edwardsville, IL
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Edwardsville, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Commercial Banking
- Account Maintenance
- Wire Transfers
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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