Customer Service Manager Jobs in Des Plaines, IL
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Glendale Heights, IL (15 miles from Des Plaines, IL)
- 10 hours ago
- Glendale Heights, IL (15 miles from Des Plaines, IL)
- 10 hours ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Part-Time Relationship Banker (25 hrs/wk)
- Schaumburg, IL (9 miles from Des Plaines, IL)
- 22 hours ago
- Schaumburg, IL (9 miles from Des Plaines, IL)
- 22 hours ago
Wintrust operates more than 200 retail banking locations through 16 community bank subsidiaries in the greater Chicago, southern Wisconsin, west Michigan, northwest Indiana, and southwest Florida market...
- Arlington Heights, IL (6 miles from Des Plaines, IL)
- 22 hours ago
- Arlington Heights, IL (6 miles from Des Plaines, IL)
- 22 hours ago
Wintrust operates more than 200 retail banking locations through 16 community bank subsidiaries in the greater Chicago, southern Wisconsin, west Michigan, northwest Indiana, and southwest Florida market...
- Schaumburg, IL (9 miles from Des Plaines, IL)
- 1 day ago
- Schaumburg, IL (9 miles from Des Plaines, IL)
- 1 day ago
Cross sells products and services and refers to business product partners to ensure client needs are met....
Relationship Banker - Hoffman Estates, IL
- Schaumburg, IL (9 miles from Des Plaines, IL)
- 1 day ago
- Schaumburg, IL (9 miles from Des Plaines, IL)
- 1 day ago
Wintrust operates more than 200 retail banking locations through 16 community bank subsidiaries in the greater Chicago, southern Wisconsin, west Michigan, North West Indiana, and South West Florida...
- Buffalo Grove, IL (8 miles from Des Plaines, IL)
- 3 days ago
- Buffalo Grove, IL (8 miles from Des Plaines, IL)
- 3 days ago
Onbe, a fast-growing FinTech, bringing innovation to a rapidly growing global marketplace, stands for "on behalf." Because that's exactly how we work: on behalf of our clients, as their...
- Bloomingdale, IL (12 miles from Des Plaines, IL)
- 4 days ago
- Bloomingdale, IL (12 miles from Des Plaines, IL)
- 4 days ago
Application Deadline: 06/29/2025 Address: 191 E Lake Street Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
Relationship Banker - Countryside, IL - 25222
- Countryside, IL (19 miles from Des Plaines, IL)
- 5 days ago
- Countryside, IL (19 miles from Des Plaines, IL)
- 5 days ago
Wintrust operates more than 200 retail banking locations through 16 community bank subsidiaries in the greater Chicago, southern Wisconsin, west Michigan, northwest Indiana, and southwest Florida market...
Relationship Banker, Gartner/Naperville
- Naperville, IL (23 miles from Des Plaines, IL)
- 6 days ago
- Naperville, IL (23 miles from Des Plaines, IL)
- 6 days ago
Licensing System & Registry ("NMLS")....
- Chicago, IL (15 miles from Des Plaines, IL)
- 6 days ago
- Chicago, IL (15 miles from Des Plaines, IL)
- 6 days ago
Financial Advisors, Mortgage Loan Originators, Commercial Lenders). Proactively support branch new business promotions....
Relationship Banker - Chicago NW Suburbs - Barrington, IL
- Barrington, IL (15 miles from Des Plaines, IL)
- 6 days ago
- Barrington, IL (15 miles from Des Plaines, IL)
- 6 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Main & 63rd St - Downers Grove, IL
- Downers Grove, IL (18 miles from Des Plaines, IL)
- 6 days ago
- Downers Grove, IL (18 miles from Des Plaines, IL)
- 6 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Lyons, IL (16 miles from Des Plaines, IL)
- 8 days ago
- Lyons, IL (16 miles from Des Plaines, IL)
- 8 days ago
Job Family Group: Retail Banking Sales & Service Lyons branch Delivers exceptional service to BMO customers and prospects....
Financial Relationship Banker - West Addison
- Chicago, IL (15 miles from Des Plaines, IL)
- 10 days ago
- Chicago, IL (15 miles from Des Plaines, IL)
- 10 days ago
Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills....
Remote WorkRelationship Banker - Wheaton Financial Center - Bilingual Spanish Required
- Wheaton, IL (18 miles from Des Plaines, IL)
- 10 days ago
- Wheaton, IL (18 miles from Des Plaines, IL)
- 10 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Demographic Data for Des Plaines, IL
Moving to Des Plaines, IL? Find some basic demographic data about Des Plaines, IL below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Des Plaines, IL
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Des Plaines, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Lending
- Nationwide Mortgage Licensing System & Registry
- BSA
- Account Maintenance
- Know Your Customer
- Private Banking
- Mortgage Processing
- Cross Selling
- Treasury Management
- Financial Services
- Wealth Management
- Internal Control
- Customer Retention
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Business Administration
- Problem Resolution
- Sales Management
- Risk Management
- Customer Satisfaction
- Referrals
- Relationship Management
- Finance
- Business Development
- Customer Relations
- Listening
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Typing
- Coaching
- Regulations
- Microsoft PowerPoint
- Reporting
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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