Customer Service Manager Jobs in Darien, IL
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker - Oak Park, IL
- River Forest, IL (13 miles from Darien, IL)
- 9 days ago
- River Forest, IL (13 miles from Darien, IL)
- 9 days ago
Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated...
Relationship Banker (Proviso) - Maywood, IL
- Maywood, IL (12 miles from Darien, IL)
- 2 days ago
- Maywood, IL (12 miles from Darien, IL)
- 2 days ago
banking experience preferred High School Degree or equivalent Intermediate computer skills Benefits: Medical Insurance Dental Vision Life insurance Accidental death and dismemberment Short-term and...
- Chicago, IL (20 miles from Darien, IL)
- 3 hours ago
- Chicago, IL (20 miles from Darien, IL)
- 3 hours ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Relationship Banker- Northside Market - Chicago, IL Bilingual Spanish and English Required
- Chicago, IL (20 miles from Darien, IL)
- 10 hours ago
- Chicago, IL (20 miles from Darien, IL)
- 10 hours ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Aurora, IL (14 miles from Darien, IL)
- 10 hours ago
- Aurora, IL (14 miles from Darien, IL)
- 10 hours ago
Role Value Proposition: This role manages Account Manager (AM), Client Service Consultant (CSC) and Sales Coordinator (SC) associates for a Regional Market service team within the Western Region....
- Matteson, IL (21 miles from Darien, IL)
- 1 day ago
- Matteson, IL (21 miles from Darien, IL)
- 1 day ago
Application Deadline: 08/30/2025 Address: 4940 W. 211th Street Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
Relationship Banker- Northside Market-Chicago, IL
- Chicago, IL (20 miles from Darien, IL)
- 2 days ago
- Chicago, IL (20 miles from Darien, IL)
- 2 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Mokena, IL (15 miles from Darien, IL)
- 3 days ago
- Mokena, IL (15 miles from Darien, IL)
- 3 days ago
Must achieve account opening goals, partner referrals, lending and credit card goals along with completing quality Client Financial Profiles....
- Shorewood, IL (18 miles from Darien, IL)
- 3 days ago
- Shorewood, IL (18 miles from Darien, IL)
- 3 days ago
Must achieve account opening goals, partner referrals, lending and credit card goals along with completing quality Client Financial Profiles....
Bilingual Relationship Banker- Floater - Various Locations
- Chicago, IL (20 miles from Darien, IL)
- 5 days ago
- Chicago, IL (20 miles from Darien, IL)
- 5 days ago
Skills for Chicago Is a Chicago-based nonprofit that removes barriers to employment by eliminating biases that disqualify candidates unnecessarily. Working with local and global companies, Skills...
- Bartlett, IL (19 miles from Darien, IL)
- 6 days ago
- Bartlett, IL (19 miles from Darien, IL)
- 6 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
- Glendale Heights, IL (9 miles from Darien, IL)
- 6 days ago
- Glendale Heights, IL (9 miles from Darien, IL)
- 6 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker- Milwaukee Avenue Branch - Chicago, IL
- Chicago, IL (20 miles from Darien, IL)
- 6 days ago
- Chicago, IL (20 miles from Darien, IL)
- 6 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Client Service Manager Trainee - Achieve Personal Lines - September 2025
- Rolling Meadows, IL (23 miles from Darien, IL)
- 8 days ago
- Rolling Meadows, IL (23 miles from Darien, IL)
- 8 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Relationship Banker - Rt 30 & Williams - New Lenox, IL
- New Lenox, IL (16 miles from Darien, IL)
- 9 days ago
- New Lenox, IL (16 miles from Darien, IL)
- 9 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Demographic Data for Darien, IL
Moving to Darien, IL? Find some basic demographic data about Darien, IL below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Darien, IL
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Darien, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Account Maintenance
- Private Banking
- Wire Transfers
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Retail
- Business Development
- High School Diploma
- Customer Relations
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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