Customer Service Manager Jobs in Country Club Hills, IL
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker - Oak Park, IL
- River Forest, IL (23 miles from Country Club Hills, IL)
- 2 days ago
- River Forest, IL (23 miles from Country Club Hills, IL)
- 2 days ago
Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated...
- Mokena, IL (8 miles from Country Club Hills, IL)
- 45+ days ago
- Mokena, IL (8 miles from Country Club Hills, IL)
- 45+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Personal Lines Client Service Manager
- Hinsdale, IL (19 miles from Country Club Hills, IL)
- 60+ days ago
- Hinsdale, IL (19 miles from Country Club Hills, IL)
- 60+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Lockport, IL (17 miles from Country Club Hills, IL)
- 1 day ago
- Lockport, IL (17 miles from Country Club Hills, IL)
- 1 day ago
Application Deadline: 07/27/2025 Address: 826 E Ninth Street Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
Relationship Banker- Lakeshore South- Chicago, IL
- Chicago, IL (23 miles from Country Club Hills, IL)
- 1 day ago
- Chicago, IL (23 miles from Country Club Hills, IL)
- 1 day ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Rt 30 & Williams - New Lenox, IL
- New Lenox, IL (12 miles from Country Club Hills, IL)
- 3 days ago
- New Lenox, IL (12 miles from Country Club Hills, IL)
- 3 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker (Elmhurst)
- Oak Brook, IL (19 miles from Country Club Hills, IL)
- 5 days ago
- Oak Brook, IL (19 miles from Country Club Hills, IL)
- 5 days ago
Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated...
Relationship Banker - Far South Market - Country Club Hills, IL
- Country Club Hills, IL
- 6 days ago
- Country Club Hills, IL
- 6 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Willowbrook, IL (16 miles from Country Club Hills, IL)
- 6 days ago
- Willowbrook, IL (16 miles from Country Club Hills, IL)
- 6 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker I (Glenwood Branch)
- Glenwood, IL (6 miles from Country Club Hills, IL)
- 6 days ago
- Glenwood, IL (6 miles from Country Club Hills, IL)
- 6 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
- Oak Lawn, IL (10 miles from Country Club Hills, IL)
- 6 days ago
- Oak Lawn, IL (10 miles from Country Club Hills, IL)
- 6 days ago
Must achieve account opening goals, partner referrals, lending and credit card goals along with completing quality Client Financial Profiles....
- Downers Grove, IL (23 miles from Country Club Hills, IL)
- 6 days ago
- Downers Grove, IL (23 miles from Country Club Hills, IL)
- 6 days ago
Must achieve account opening goals, partner referrals, lending and credit card goals along with completing quality Client Financial Profiles....
Relationship Banker (North Shore) - Winnetka, IL
- Chicago, IL (23 miles from Country Club Hills, IL)
- 11 days ago
- Chicago, IL (23 miles from Country Club Hills, IL)
- 11 days ago
Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated...
Defined Benefit Client Service Manager (hybrid)
- Chicago, IL (23 miles from Country Club Hills, IL)
- 14 days ago
- Chicago, IL (23 miles from Country Club Hills, IL)
- 14 days ago
Defined Benefit Client Service Manager (hybrid) Aon $90,000.00 - $120,000.00 / yr life insurance, vision insurance, paid time off, paid holidays, sick time, tuition assistance, 401(k) United...
Relationship Banker - 10635 S. Ewing Ave - Chicago, IL 60617
- Chicago, IL (23 miles from Country Club Hills, IL)
- 17 days ago
- Chicago, IL (23 miles from Country Club Hills, IL)
- 17 days ago
Must achieve account opening goals, partner referrals, lending and credit card goals along with completing quality Client Financial Profiles....
Demographic Data for Country Club Hills, IL
Moving to Country Club Hills, IL? Find some basic demographic data about Country Club Hills, IL below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Country Club Hills, IL
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Country Club Hills, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Commercial Banking
- Account Maintenance
- Private Banking
- Cross Selling
- Wire Transfers
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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