Customer Service Manager Jobs in Calumet City, IL
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker (Elmhurst)
- Oak Brook, IL (23 miles from Calumet City, IL)
- 1 day ago
- Oak Brook, IL (23 miles from Calumet City, IL)
- 1 day ago
Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated...
Relationship Banker - Far South Market - Country Club Hills, IL
- Country Club Hills, IL (9 miles from Calumet City, IL)
- 2 days ago
- Country Club Hills, IL (9 miles from Calumet City, IL)
- 2 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Willowbrook, IL (21 miles from Calumet City, IL)
- 2 days ago
- Willowbrook, IL (21 miles from Calumet City, IL)
- 2 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker I (Glenwood Branch)
- Glenwood, IL (5 miles from Calumet City, IL)
- 3 days ago
- Glenwood, IL (5 miles from Calumet City, IL)
- 3 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
- Oak Lawn, IL (12 miles from Calumet City, IL)
- 3 days ago
- Oak Lawn, IL (12 miles from Calumet City, IL)
- 3 days ago
Must achieve account opening goals, partner referrals, lending and credit card goals along with completing quality Client Financial Profiles....
Relationship Banker (Beverly) - Chicago, IL
- Chicago, IL (20 miles from Calumet City, IL)
- 5 days ago
- Chicago, IL (20 miles from Calumet City, IL)
- 5 days ago
Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated...
- Palos Heights, IL (12 miles from Calumet City, IL)
- 5 days ago
- Palos Heights, IL (12 miles from Calumet City, IL)
- 5 days ago
Harlem Avenue Job Family Group: Retail Banking Sales & Service Bilingual in English and Polish Language is preferred Delivers exceptional service to BMO customers and prospects....
Relationship Banker (North Shore) - Winnetka, IL
- Chicago, IL (20 miles from Calumet City, IL)
- 8 days ago
- Chicago, IL (20 miles from Calumet City, IL)
- 8 days ago
Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated...
Relationship Banker - Naperville, IL
- Hinsdale, IL (23 miles from Calumet City, IL)
- 8 days ago
- Hinsdale, IL (23 miles from Calumet City, IL)
- 8 days ago
Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated...
Defined Benefit Client Service Manager (hybrid)
- Chicago, IL (20 miles from Calumet City, IL)
- 11 days ago
- Chicago, IL (20 miles from Calumet City, IL)
- 11 days ago
Defined Benefit Client Service Manager (hybrid) Aon $90,000.00 - $120,000.00 / yr life insurance, vision insurance, paid time off, paid holidays, sick time, tuition assistance, 401(k) United...
Financial Relationship Banker - Oak Park
- Oak Park, IL (22 miles from Calumet City, IL)
- 12 days ago
- Oak Park, IL (22 miles from Calumet City, IL)
- 12 days ago
Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills....
Remote WorkRelationship Banker (Hyde Park) - Chicago, IL
- Bedford Park, IL (15 miles from Calumet City, IL)
- 12 days ago
- Bedford Park, IL (15 miles from Calumet City, IL)
- 12 days ago
Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated...
Relationship Banker - 10635 S. Ewing Ave - Chicago, IL 60617
- Chicago, IL (20 miles from Calumet City, IL)
- 13 days ago
- Chicago, IL (20 miles from Calumet City, IL)
- 13 days ago
Must achieve account opening goals, partner referrals, lending and credit card goals along with completing quality Client Financial Profiles....
Associate Relationship Banker - Miller Branch - Gary, IN
- Gary, IN (10 miles from Calumet City, IL)
- 14 days ago
- Gary, IN (10 miles from Calumet City, IL)
- 14 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Oak Park, IL
- Oak Park, IL (22 miles from Calumet City, IL)
- 14 days ago
- Oak Park, IL (22 miles from Calumet City, IL)
- 14 days ago
Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated...
Demographic Data for Calumet City, IL
Moving to Calumet City, IL? Find some basic demographic data about Calumet City, IL below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Calumet City, IL
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Calumet City, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- BSA
- Commercial Banking
- Account Maintenance
- Private Banking
- Cross Selling
- Wire Transfers
- Mortgage Processing
- Treasury Management
- Financial Services
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Resolution
- Business Administration
- Notary Public
- Problem Resolution
- Sales Management
- Referrals
- Customer Satisfaction
- Relationship Management
- Risk Management
- Finance
- Listening
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Coaching
- Reporting
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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