Customer Service Manager Jobs in Buffalo Grove, IL
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Prospect Heights, IL (4 miles from Buffalo Grove, IL)
- 26 days ago
- Prospect Heights, IL (4 miles from Buffalo Grove, IL)
- 26 days ago
Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated...
Relationship Banker (North Shore) - Winnetka, IL
- Cicero, IL (24 miles from Buffalo Grove, IL)
- 7 hours ago
- Cicero, IL (24 miles from Buffalo Grove, IL)
- 7 hours ago
Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated...
- Chicago, IL (23 miles from Buffalo Grove, IL)
- 9 days ago
- Chicago, IL (23 miles from Buffalo Grove, IL)
- 9 days ago
Application Deadline: 07/30/2025 Address: 6400 S Pulaski Road Job Family Group: Retail Banking Sales & Service *Bilingual, English and Spanish speaking, preferred* Delivers exceptional service to BMO...
- Chicago, IL (23 miles from Buffalo Grove, IL)
- 2 days ago
- Chicago, IL (23 miles from Buffalo Grove, IL)
- 2 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Client Service Manager - Aviation and Aerospace
- Saint Charles, IL (23 miles from Buffalo Grove, IL)
- 4 days ago
- Saint Charles, IL (23 miles from Buffalo Grove, IL)
- 4 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Small Business - Client Service Manager
- Rolling Meadows, IL (7 miles from Buffalo Grove, IL)
- 10 days ago
- Rolling Meadows, IL (7 miles from Buffalo Grove, IL)
- 10 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Rolling Meadows, IL (7 miles from Buffalo Grove, IL)
- 21 days ago
- Rolling Meadows, IL (7 miles from Buffalo Grove, IL)
- 21 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Chicago, IL (23 miles from Buffalo Grove, IL)
- 30+ days ago
- Chicago, IL (23 miles from Buffalo Grove, IL)
- 30+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Rolling Meadows, IL (7 miles from Buffalo Grove, IL)
- 30+ days ago
- Rolling Meadows, IL (7 miles from Buffalo Grove, IL)
- 30+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Personal Lines Client Service Manager
- Rolling Meadows, IL (7 miles from Buffalo Grove, IL)
- 14 hours ago
- Rolling Meadows, IL (7 miles from Buffalo Grove, IL)
- 14 hours ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Remote WorkRelationship Banker Lincoln Park
- Chicago, IL (23 miles from Buffalo Grove, IL)
- 14 hours ago
- Chicago, IL (23 miles from Buffalo Grove, IL)
- 14 hours ago
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
- Chicago, IL (23 miles from Buffalo Grove, IL)
- 23 hours ago
- Chicago, IL (23 miles from Buffalo Grove, IL)
- 23 hours ago
Are you a retirement professional who enjoys working directly with clients? Are you looking to join an exciting and innovative team revolutionizing the retirement space? The Aon Pooled Employer...
Remote WorkRelationship Banker - Chicago OHare Market - Schaumburg, IL
- Schaumburg, IL (11 miles from Buffalo Grove, IL)
- 2 days ago
- Schaumburg, IL (11 miles from Buffalo Grove, IL)
- 2 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker (Ogden Commons) - Chicago, IL - 251100
- Chicago, IL (23 miles from Buffalo Grove, IL)
- 2 days ago
- Chicago, IL (23 miles from Buffalo Grove, IL)
- 2 days ago
at Wintrust Financial Corporation in Chicago, Illinois, United States Job Description Wintrust provides community and commercial banking, specialty finance and wealth management services through...
- South Elgin, IL (22 miles from Buffalo Grove, IL)
- 3 days ago
- South Elgin, IL (22 miles from Buffalo Grove, IL)
- 3 days ago
Application Deadline: 07/30/2025 Address: 473 N Redington Drive Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
Demographic Data for Buffalo Grove, IL
Moving to Buffalo Grove, IL? Find some basic demographic data about Buffalo Grove, IL below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Buffalo Grove, IL
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Buffalo Grove, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Treasury Management
- Financial Services
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Business Administration
- Problem Resolution
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Finance
- Relationship Management
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Coaching
- Microsoft PowerPoint
- Regulations
- Reporting
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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