Customer Service Manager Jobs in Bloomingdale, IL
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Glendale Heights, IL (6 miles from Bloomingdale, IL)
- 11 hours ago
- Glendale Heights, IL (6 miles from Bloomingdale, IL)
- 11 hours ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Part-Time Relationship Banker (25 hrs/wk)
- Schaumburg, IL (5 miles from Bloomingdale, IL)
- 22 hours ago
- Schaumburg, IL (5 miles from Bloomingdale, IL)
- 22 hours ago
Wintrust operates more than 200 retail banking locations through 16 community bank subsidiaries in the greater Chicago, southern Wisconsin, west Michigan, northwest Indiana, and southwest Florida market...
- Arlington Heights, IL (12 miles from Bloomingdale, IL)
- 22 hours ago
- Arlington Heights, IL (12 miles from Bloomingdale, IL)
- 22 hours ago
Wintrust operates more than 200 retail banking locations through 16 community bank subsidiaries in the greater Chicago, southern Wisconsin, west Michigan, northwest Indiana, and southwest Florida market...
- Schaumburg, IL (5 miles from Bloomingdale, IL)
- 1 day ago
- Schaumburg, IL (5 miles from Bloomingdale, IL)
- 1 day ago
Cross sells products and services and refers to business product partners to ensure client needs are met....
Relationship Banker - Hoffman Estates, IL
- Schaumburg, IL (5 miles from Bloomingdale, IL)
- 1 day ago
- Schaumburg, IL (5 miles from Bloomingdale, IL)
- 1 day ago
Wintrust operates more than 200 retail banking locations through 16 community bank subsidiaries in the greater Chicago, southern Wisconsin, west Michigan, North West Indiana, and South West Florida...
- Buffalo Grove, IL (16 miles from Bloomingdale, IL)
- 3 days ago
- Buffalo Grove, IL (16 miles from Bloomingdale, IL)
- 3 days ago
Onbe, a fast-growing FinTech, bringing innovation to a rapidly growing global marketplace, stands for "on behalf." Because that's exactly how we work: on behalf of our clients, as their...
Application Deadline: 06/29/2025 Address: 191 E Lake Street Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
Relationship Banker - Countryside, IL - 25222
- Countryside, IL (17 miles from Bloomingdale, IL)
- 5 days ago
- Countryside, IL (17 miles from Bloomingdale, IL)
- 5 days ago
Wintrust operates more than 200 retail banking locations through 16 community bank subsidiaries in the greater Chicago, southern Wisconsin, west Michigan, northwest Indiana, and southwest Florida market...
Relationship Banker, Gartner/Naperville
- Naperville, IL (12 miles from Bloomingdale, IL)
- 6 days ago
- Naperville, IL (12 miles from Bloomingdale, IL)
- 6 days ago
Licensing System & Registry ("NMLS")....
- Chicago, IL (22 miles from Bloomingdale, IL)
- 6 days ago
- Chicago, IL (22 miles from Bloomingdale, IL)
- 6 days ago
Financial Advisors, Mortgage Loan Originators, Commercial Lenders). Proactively support branch new business promotions....
Relationship Banker - Chicago NW Suburbs - Barrington, IL
- Barrington, IL (14 miles from Bloomingdale, IL)
- 6 days ago
- Barrington, IL (14 miles from Bloomingdale, IL)
- 6 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Main & 63rd St - Downers Grove, IL
- Downers Grove, IL (10 miles from Bloomingdale, IL)
- 6 days ago
- Downers Grove, IL (10 miles from Bloomingdale, IL)
- 6 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Rte 34 and 5th St - Oswego, IL
- Oswego, IL (23 miles from Bloomingdale, IL)
- 7 days ago
- Oswego, IL (23 miles from Bloomingdale, IL)
- 7 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Aurora Fox Valley - Aurora, IL
- Aurora, IL (14 miles from Bloomingdale, IL)
- 7 days ago
- Aurora, IL (14 miles from Bloomingdale, IL)
- 7 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker-Lemont, PA
- Lemont, IL (19 miles from Bloomingdale, IL)
- 8 days ago
- Lemont, IL (19 miles from Bloomingdale, IL)
- 8 days ago
Make appropriate recommendations in the selling and cross-selling of Bank products and services. Identifies and achieves individual weekly sales/referral goals set by the Branch Manager....
Demographic Data for Bloomingdale, IL
Moving to Bloomingdale, IL? Find some basic demographic data about Bloomingdale, IL below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Bloomingdale, IL
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Bloomingdale, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Lending
- Nationwide Mortgage Licensing System & Registry
- BSA
- Account Maintenance
- Know Your Customer
- Private Banking
- Mortgage Processing
- Cross Selling
- Treasury Management
- Financial Services
- Wealth Management
- Internal Control
- Customer Retention
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Business Administration
- Problem Resolution
- Sales Management
- Risk Management
- Customer Satisfaction
- Referrals
- Relationship Management
- Finance
- Business Development
- Customer Relations
- Listening
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Typing
- Coaching
- Regulations
- Microsoft PowerPoint
- Reporting
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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