Customer Service Manager Jobs in Stone Mountain, GA

A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.

Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.

1-15 of 30 Jobs

Relationship Banker or RB Sr - Suwanee

Suwanee, GA (20 miles from Stone Mountain, GA)
19 hours ago

Suwanee, GA (20 miles from Stone Mountain, GA)
19 hours ago

Job Summary Serves as the retail branch consumer and small business lending banker and subject-matter-expert within a traditional bank branch model....

Senior Consumer Relationship Banker (Conyers Main Branch)

Atlanta, GA (11 miles from Stone Mountain, GA)
1 day ago

Atlanta, GA (11 miles from Stone Mountain, GA)
1 day ago

role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...

Senior Consumer Relationship Banker (Conyers Main Branch)

Conyers, GA (11 miles from Stone Mountain, GA)
2 days ago

Conyers, GA (11 miles from Stone Mountain, GA)
2 days ago

Relationship Banker II (Loganville Branch)

Loganville, GA (17 miles from Stone Mountain, GA)
2 days ago

Loganville, GA (17 miles from Stone Mountain, GA)
2 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Relationship Banker - Georgia South - Headland Dr and Greenbrier - Atlanta, GA

Atlanta, GA (11 miles from Stone Mountain, GA)
2 days ago

Atlanta, GA (11 miles from Stone Mountain, GA)
2 days ago

Act** This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker - Atlanta Southeast Market

Decatur, GA (5 miles from Stone Mountain, GA)
2 days ago

Decatur, GA (5 miles from Stone Mountain, GA)
2 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker / Senior Relationship Banker - Five Forks Corners

Lilburn, GA (7 miles from Stone Mountain, GA)
4 days ago

Lilburn, GA (7 miles from Stone Mountain, GA)
4 days ago

Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....

Relationship Banker II (Loganville Branch)

Atlanta, GA (11 miles from Stone Mountain, GA)
4 days ago

Atlanta, GA (11 miles from Stone Mountain, GA)
4 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Senior Consumer Relationship Banker (Cumming Main Branch)

Atlanta, GA (11 miles from Stone Mountain, GA)
4 days ago

Atlanta, GA (11 miles from Stone Mountain, GA)
4 days ago

Relationship Banker - Georgia North Market - Alpharetta , Ga

Alpharetta, GA (24 miles from Stone Mountain, GA)
8 days ago

Alpharetta, GA (24 miles from Stone Mountain, GA)
8 days ago

Act** This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker II (Camp Creek Branch)

East Point, GA (17 miles from Stone Mountain, GA)
10 days ago

East Point, GA (17 miles from Stone Mountain, GA)
10 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Relationship Banker - Georgia North Market - Alpharetta , Ga

Atlanta, GA (11 miles from Stone Mountain, GA)
10 days ago

Atlanta, GA (11 miles from Stone Mountain, GA)
10 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker I (Snellville Branch)

Snellville, GA (9 miles from Stone Mountain, GA)
11 days ago

Snellville, GA (9 miles from Stone Mountain, GA)
11 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Relationship Banker II (Town and Country)

Decatur, GA (5 miles from Stone Mountain, GA)
12 days ago

Decatur, GA (5 miles from Stone Mountain, GA)
12 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Senior Consumer Relationship Banker (Vinings Smyrna Branch)

Smyrna, GA (18 miles from Stone Mountain, GA)
16 days ago

Smyrna, GA (18 miles from Stone Mountain, GA)
16 days ago

View all 30 jobs

Demographic Data for Stone Mountain, GA

Moving to Stone Mountain, GA? Find some basic demographic data about Stone Mountain, GA below.

Median Age

Average Household Income

Home Value vs Household Income in Stone Mountain, GA

Local

National

Total Population

124,752

Number of Businesses

1,545

City Size

Medium/Lg

Customer Service Manager Online Courses and Training Opportunities

iHireBanking curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Team Engagement for Customer Service Managers

Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...

Service Etiquette in Financial Services

Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...

Customer Service Career Guide: From Agent to Manager

This course walks you through every stage of the support career path - from entry-level agent to team lead and manager. You'll learn the core responsibilities, required soft skills, and...

Salary for Customer Service Manager Jobs in Stone Mountain, GA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Customer Service Manager positions.

Highest Education Level

Customer Service Managers in Stone Mountain, GA offer the following education background

Bachelor's Degree

35.3%

High School or GED

23.5%

Associate's Degree

14.7%

Master's Degree

11.9%

Vocational Degree or Certification

11.1%

Some College

2.0%

Doctorate Degree

0.8%

Some High School

0.7%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Customer Service Managers in Stone Mountain, GA

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Manager position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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