Customer Service Manager Jobs in Smyrna, GA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker - Atlanta North Market
- Alpharetta, GA (21 miles from Smyrna, GA)
- 12 hours ago
- Alpharetta, GA (21 miles from Smyrna, GA)
- 12 hours ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - West Paces Ferry Financial Center
- Atlanta, GA (10 miles from Smyrna, GA)
- 12 hours ago
- Atlanta, GA (10 miles from Smyrna, GA)
- 12 hours ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker I (Decatur AL: Point Mallard Pkwy Branch)
- Decatur, GA (13 miles from Smyrna, GA)
- 16 hours ago
- Decatur, GA (13 miles from Smyrna, GA)
- 16 hours ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker SB - Skye Hill - Atlanta, GA
- Atlanta, GA (10 miles from Smyrna, GA)
- 2 days ago
- Atlanta, GA (10 miles from Smyrna, GA)
- 2 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
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Relationship Banker I (Dallas Main Branch)
- Atlanta, GA (10 miles from Smyrna, GA)
- 3 days ago
- Atlanta, GA (10 miles from Smyrna, GA)
- 3 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Vice President, Client Service Manager - Wealth Management
- Atlanta, GA (10 miles from Smyrna, GA)
- 3 days ago
- Atlanta, GA (10 miles from Smyrna, GA)
- 3 days ago
Vice President, Client Service Manager - Wealth Management At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's...
Relationship Banker - Tucker Financial Center - Bilingual Spanish Required
- Tucker, GA (16 miles from Smyrna, GA)
- 3 days ago
- Tucker, GA (16 miles from Smyrna, GA)
- 3 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker II (Parkside West Branch)
- Marietta, GA (6 miles from Smyrna, GA)
- 6 days ago
- Marietta, GA (6 miles from Smyrna, GA)
- 6 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Banking Relationship Specialist (Senior Relationship Banker)
- Alpharetta, GA (21 miles from Smyrna, GA)
- 9 days ago
- Alpharetta, GA (21 miles from Smyrna, GA)
- 9 days ago
Provide backup and assistance to other retail banking roles and locations, as necessary. Model and champion the Bank's standards for exceptional customer service....
Relationship Banker - Atlanta Southeast Market
- Decatur, GA (13 miles from Smyrna, GA)
- 9 days ago
- Decatur, GA (13 miles from Smyrna, GA)
- 9 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Consumer Banking Relationship Specialist (Relationship Banker)
- Marietta, GA (6 miles from Smyrna, GA)
- 10 days ago
- Marietta, GA (6 miles from Smyrna, GA)
- 10 days ago
Provide backup and assistance to other retail banking roles and locations, as necessary. Model and champion the Bank’s standards for exceptional customer service....
Relationship Banker-Atlanta Market
- Atlanta, GA (10 miles from Smyrna, GA)
- 10 days ago
- Atlanta, GA (10 miles from Smyrna, GA)
- 10 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Senior Consumer Relationship Banker (Decatur AL: Point Mallard Parkway Branch)
- Decatur, GA (13 miles from Smyrna, GA)
- 10 days ago
- Decatur, GA (13 miles from Smyrna, GA)
- 10 days ago
role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...
Relationship Banker II (Merchant Walk Branch)
- Marietta, GA (6 miles from Smyrna, GA)
- 15 days ago
- Marietta, GA (6 miles from Smyrna, GA)
- 15 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
LEAD CLIENT SERVICE MANAGER, P&C INSURANCE Atlanta, GA (Remote)
- Atlanta, GA (10 miles from Smyrna, GA)
- 16 days ago
- Atlanta, GA (10 miles from Smyrna, GA)
- 16 days ago
LEAD CLIENT SERVICE MANAGER, P&C INSURANCE - Atlanta, GA (Remote) LOCATION Atlanta, GA Remote Available TYPE Direct Hire SALARY $80,000 - $100,000 / yr ID MI... POSTED May 30, 2025 LEAD CLIENT...
Remote WorkDemographic Data for Smyrna, GA
Moving to Smyrna, GA? Find some basic demographic data about Smyrna, GA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Smyrna, GA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Smyrna, GA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Treasury Management
- Wire Transfers
- Financial Services
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Notary Public
- Resolution
- Business Administration
- Problem Resolution
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Relationship Management
- Finance
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Coaching
- Reporting
- Microsoft PowerPoint
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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