Customer Service Manager Jobs in Lawrenceville, GA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Senior Consumer Relationship Banker (Conyers Main Branch)
- Conyers, GA (16 miles from Lawrenceville, GA)
- 9 hours ago
- Conyers, GA (16 miles from Lawrenceville, GA)
- 9 hours ago
role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...
Relationship Banker II (Loganville Branch)
- Loganville, GA (11 miles from Lawrenceville, GA)
- 17 hours ago
- Loganville, GA (11 miles from Lawrenceville, GA)
- 17 hours ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker - Atlanta Southeast Market
- Decatur, GA (21 miles from Lawrenceville, GA)
- 22 hours ago
- Decatur, GA (21 miles from Lawrenceville, GA)
- 22 hours ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker / Senior Relationship Banker - Five Forks Corners
- Lilburn, GA (9 miles from Lawrenceville, GA)
- 2 days ago
- Lilburn, GA (9 miles from Lawrenceville, GA)
- 2 days ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
Relationship Banker I (Snellville Branch)
- Snellville, GA (11 miles from Lawrenceville, GA)
- 9 days ago
- Snellville, GA (11 miles from Lawrenceville, GA)
- 9 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker II (Town and Country)
- Decatur, GA (21 miles from Lawrenceville, GA)
- 10 days ago
- Decatur, GA (21 miles from Lawrenceville, GA)
- 10 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Senior Consumer Relationship Banker (State Bridge Branch)
- Johns Creek, GA (16 miles from Lawrenceville, GA)
- 14 days ago
- Johns Creek, GA (16 miles from Lawrenceville, GA)
- 14 days ago
role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...
Relationship Banker II (Decatur Main Branch)
- Decatur, GA (21 miles from Lawrenceville, GA)
- 14 days ago
- Decatur, GA (21 miles from Lawrenceville, GA)
- 14 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker I (Decatur AL: Point Mallard Pkwy Branch)
- Decatur, GA (21 miles from Lawrenceville, GA)
- 20 days ago
- Decatur, GA (21 miles from Lawrenceville, GA)
- 20 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Banking Relationship Specialist (Senior Relationship Banker)
- Alpharetta, GA (21 miles from Lawrenceville, GA)
- 29 days ago
- Alpharetta, GA (21 miles from Lawrenceville, GA)
- 29 days ago
. + Provide backup and assistance to other retail banking roles and locations, as necessary. + Model and champion the Banks standards for exceptional customer service. + Enthusiastically support the...
Consumer Banking Relationship Specialist (Relationship Banker)
- Auburn, GA (9 miles from Lawrenceville, GA)
- 29 days ago
- Auburn, GA (9 miles from Lawrenceville, GA)
- 29 days ago
Provide backup and assistance to other retail banking roles and locations, as necessary. Model and champion the Bank's standards for exceptional customer service....
Relationship Banker / Senior Relationship Banker - Old Milton Parkway
- Alpharetta, GA (21 miles from Lawrenceville, GA)
- 45+ days ago
- Alpharetta, GA (21 miles from Lawrenceville, GA)
- 45+ days ago
Advises on consumer lending options and takes loan applications. Adheres to internal controls, operational procedures and risk management policies....
Senior Small Business Relationship Banker (Dunwoody Branch)
- Dunwoody, GA (19 miles from Lawrenceville, GA)
- 60+ days ago
- Dunwoody, GA (19 miles from Lawrenceville, GA)
- 60+ days ago
customers with revenues up to $5MM -- acquiring new customers, and deepening existing customer relationships through checking acquisition, check card, money movement, credit card, merchant services, and lending...
Relationship Banker- Atlanta North Market- Bilingual Korean Required
- Duluth, GA (9 miles from Lawrenceville, GA)
- 90+ days ago
- Duluth, GA (9 miles from Lawrenceville, GA)
- 90+ days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Demographic Data for Lawrenceville, GA
Moving to Lawrenceville, GA? Find some basic demographic data about Lawrenceville, GA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Lawrenceville, GA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Lawrenceville, GA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- BSA
- Account Maintenance
- Private Banking
- Wire Transfers
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Customer Retention
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Retail
- Business Development
- High School Diploma
- Customer Relations
- Written Communication
- Telephone Skills
- Typing
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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