Customer Service Manager Jobs in Kennesaw, GA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker - Georgia North Market - Alpharetta , Ga
- Atlanta, GA (23 miles from Kennesaw, GA)
- 3 hours ago
- Atlanta, GA (23 miles from Kennesaw, GA)
- 3 hours ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker II (Camp Creek Branch)
- Atlanta, GA (23 miles from Kennesaw, GA)
- 12 hours ago
- Atlanta, GA (23 miles from Kennesaw, GA)
- 12 hours ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Atlanta, GA (23 miles from Kennesaw, GA)
- 4 days ago
- Atlanta, GA (23 miles from Kennesaw, GA)
- 4 days ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and...
Consumer Banking Relationship Specialist (Relationship Banker)
- Canton, GA (16 miles from Kennesaw, GA)
- 5 days ago
- Canton, GA (16 miles from Kennesaw, GA)
- 5 days ago
Provide backup and assistance to other retail banking roles and locations, as necessary. Model and champion the Bank’s standards for exceptional customer service....
Senior Consumer Relationship Banker (Vinings Smyrna Branch)
- Smyrna, GA (12 miles from Kennesaw, GA)
- 6 days ago
- Smyrna, GA (12 miles from Kennesaw, GA)
- 6 days ago
role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...
Senior Consumer Relationship Banker (State Bridge Branch)
- Johns Creek, GA (22 miles from Kennesaw, GA)
- 6 days ago
- Johns Creek, GA (22 miles from Kennesaw, GA)
- 6 days ago
role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...
Relationship Banker I (Dallas Main Branch)
- Dallas, GA (15 miles from Kennesaw, GA)
- 6 days ago
- Dallas, GA (15 miles from Kennesaw, GA)
- 6 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Senior Consumer Relationship Banker (Vinings Smyrna Branch)
- Atlanta, GA (23 miles from Kennesaw, GA)
- 6 days ago
- Atlanta, GA (23 miles from Kennesaw, GA)
- 6 days ago
role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...
Senior Consumer Relationship Banker (Mountain Crossing Branch)
- Atlanta, GA (23 miles from Kennesaw, GA)
- 6 days ago
- Atlanta, GA (23 miles from Kennesaw, GA)
- 6 days ago
role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...
Senior Consumer Relationship Banker (State Bridge Branch)
- Atlanta, GA (23 miles from Kennesaw, GA)
- 6 days ago
- Atlanta, GA (23 miles from Kennesaw, GA)
- 6 days ago
role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...
Relationship Banker - East Cobb Financial Center
- Marietta, GA (6 miles from Kennesaw, GA)
- 7 days ago
- Marietta, GA (6 miles from Kennesaw, GA)
- 7 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Technology Park Financial Center
- Norcross, GA (23 miles from Kennesaw, GA)
- 8 days ago
- Norcross, GA (23 miles from Kennesaw, GA)
- 8 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker I (Dunwoody Branch)
- Dunwoody, GA (16 miles from Kennesaw, GA)
- 8 days ago
- Dunwoody, GA (16 miles from Kennesaw, GA)
- 8 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Demographic Data for Kennesaw, GA
Moving to Kennesaw, GA? Find some basic demographic data about Kennesaw, GA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Kennesaw, GA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Kennesaw, GA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Commercial Banking
- Account Maintenance
- Private Banking
- Cross Selling
- Wire Transfers
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Resolution
- Business Administration
- Notary Public
- Problem Resolution
- Sales Management
- Referrals
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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