Customer Service Manager Jobs in Cumming, GA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker or RB Sr - Suwanee
- Suwanee, GA (15 miles from Cumming, GA)
- 2 days ago
- Suwanee, GA (15 miles from Cumming, GA)
- 2 days ago
Job Summary Serves as the retail branch consumer and small business lending banker and subject-matter-expert within a traditional bank branch model....
Relationship Banker II (Jasper Branch)
- Jasper, GA (19 miles from Cumming, GA)
- 6 days ago
- Jasper, GA (19 miles from Cumming, GA)
- 6 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker I - Part Time (Thompson Bridge Branch)
- Gainesville, GA (20 miles from Cumming, GA)
- 6 days ago
- Gainesville, GA (20 miles from Cumming, GA)
- 6 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Consumer Banking Relationship Specialist (Relationship Banker)
- Canton, GA (19 miles from Cumming, GA)
- 16 days ago
- Canton, GA (19 miles from Cumming, GA)
- 16 days ago
Provide backup and assistance to other retail banking roles and locations, as necessary. Model and champion the Bank’s standards for exceptional customer service....
Banking Relationship Specialist (Senior Relationship Banker)
- Alpharetta, GA (12 miles from Cumming, GA)
- 30+ days ago
- Alpharetta, GA (12 miles from Cumming, GA)
- 30+ days ago
. + Provide backup and assistance to other retail banking roles and locations, as necessary. + Model and champion the Banks standards for exceptional customer service. + Enthusiastically support the...
Relationship Banker- Georgia Northeast Market
- Gainesville, GA (20 miles from Cumming, GA)
- 30+ days ago
- Gainesville, GA (20 miles from Cumming, GA)
- 30+ days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker I (Dawsonville Branch)
- Gainesville, GA (20 miles from Cumming, GA)
- 30+ days ago
- Gainesville, GA (20 miles from Cumming, GA)
- 30+ days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker / Senior Relationship Banker - Old Milton Parkway
- Alpharetta, GA (12 miles from Cumming, GA)
- 60+ days ago
- Alpharetta, GA (12 miles from Cumming, GA)
- 60+ days ago
Advises on consumer lending options and takes loan applications. Adheres to internal controls, operational procedures and risk management policies....
Senior Small Business Relationship Banker (Trickum Rd Branch)
- Woodstock, GA (19 miles from Cumming, GA)
- 60+ days ago
- Woodstock, GA (19 miles from Cumming, GA)
- 60+ days ago
customers with revenues up to $5MM -- acquiring new customers, and deepening existing customer relationships through checking acquisition, check card, money movement, credit card, merchant services, and lending...
Senior Small Business Relationship Banker (Dunwoody Branch)
- Dunwoody, GA (22 miles from Cumming, GA)
- 60+ days ago
- Dunwoody, GA (22 miles from Cumming, GA)
- 60+ days ago
customers with revenues up to $5MM -- acquiring new customers, and deepening existing customer relationships through checking acquisition, check card, money movement, credit card, merchant services, and lending...
Relationship Banker- Atlanta North Market- Bilingual Korean Required
- Duluth, GA (20 miles from Cumming, GA)
- 90+ days ago
- Duluth, GA (20 miles from Cumming, GA)
- 90+ days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Demographic Data for Cumming, GA
Moving to Cumming, GA? Find some basic demographic data about Cumming, GA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Cumming, GA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Cumming, GA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Account Maintenance
- Wire Transfers
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Retail
- Business Development
- High School Diploma
- Customer Relations
- Written Communication
- Telephone Skills
- Typing
- Reporting
- Coaching
- Policy Development
- Regulations
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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