Customer Service Manager Jobs in Cumming, GA

A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.

Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.

1-15 of 19 Jobs

Client Service Manager

Alpharetta, GA (12 miles from Cumming, GA)
11 days ago

Alpharetta, GA (12 miles from Cumming, GA)
11 days ago

ADP is hiring a Sr. Relationship Manager Client support at ADP: It's all about enabling the clients we serve to be more effective employers. You can make it happen by collaborating with other ADP...

Relationship Banker II (Gainesville Main Branch)

Gainesville, GA (20 miles from Cumming, GA)
1 day ago

Gainesville, GA (20 miles from Cumming, GA)
1 day ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Senior Small Business Relationship Banker (South Canton Branch)

Canton, GA (19 miles from Cumming, GA)
1 day ago

Canton, GA (19 miles from Cumming, GA)
1 day ago

customers with revenues up to $5MM -- acquiring new customers, and deepening existing customer relationships through checking acquisition, check card, money movement, credit card, merchant services, and lending...

Relationship Banker II (Hammonds Crossing Branch)

Cumming, GA
1 day ago

Cumming, GA
1 day ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Relationship Banker Indian Trail Norcross GA

Norcross, GA (24 miles from Cumming, GA)
1 day ago

Norcross, GA (24 miles from Cumming, GA)
1 day ago

The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...

Relationship Banker - Woodstock

Woodstock, GA (19 miles from Cumming, GA)
9 days ago

Woodstock, GA (19 miles from Cumming, GA)
9 days ago

Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....

Relationship Banker / Senior Relationship Banker - Laurel Springs

Suwanee, GA (15 miles from Cumming, GA)
11 days ago

Suwanee, GA (15 miles from Cumming, GA)
11 days ago

Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....

Relationship Banker / Senior Relationship Banker - North Point Mall

Alpharetta, GA (12 miles from Cumming, GA)
14 days ago

Alpharetta, GA (12 miles from Cumming, GA)
14 days ago

Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....

Senior Consumer Relationship Banker (South Canton Branch)

Canton, GA (19 miles from Cumming, GA)
15 days ago

Canton, GA (19 miles from Cumming, GA)
15 days ago

role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...

Relationship Banker- Atlanta North Market- Bilingual Korean Required

Duluth, GA (20 miles from Cumming, GA)
16 days ago

Duluth, GA (20 miles from Cumming, GA)
16 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Senior Consumer Relationship Banker (Sugar Hill Branch)

Sugar Hill, GA (13 miles from Cumming, GA)
18 days ago

Sugar Hill, GA (13 miles from Cumming, GA)
18 days ago

Relationship Banker- Georgia Northeast Market

Gainesville, GA (20 miles from Cumming, GA)
18 days ago

Gainesville, GA (20 miles from Cumming, GA)
18 days ago

Relationship Banker - Georgia Northeast - Braselton, GA

Braselton, GA (24 miles from Cumming, GA)
30+ days ago

Braselton, GA (24 miles from Cumming, GA)
30+ days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Client Service Manager, Associate

Alpharetta, GA (12 miles from Cumming, GA)
30+ days ago

Alpharetta, GA (12 miles from Cumming, GA)
30+ days ago

Job Description Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, wealth management and investment management services. With...

Relationship Banker / Senior Relationship Banker - Duluth

Duluth, GA (20 miles from Cumming, GA)
30+ days ago

Duluth, GA (20 miles from Cumming, GA)
30+ days ago

Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....

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Demographic Data for Cumming, GA

Moving to Cumming, GA? Find some basic demographic data about Cumming, GA below.

Median Age

Average Household Income

Home Value vs Household Income in Cumming, GA

Local

National

Total Population

183,998

Number of Businesses

4,741

City Size

Medium/Lg

Customer Service Manager Online Courses and Training Opportunities

iHireBanking curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Team Engagement for Customer Service Managers

Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...

Service Etiquette in Financial Services

Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...

Customer Service

Studies have shown that it costs five times as much to attract a new customer as it does to keep an existing one. In a survey of customer retention, 44% of companies said that they focus their...

Salary for Customer Service Manager Jobs in Cumming, GA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Customer Service Manager positions.

Highest Education Level

Customer Service Managers in Cumming, GA offer the following education background

Bachelor's Degree

35.2%

High School or GED

23.5%

Associate's Degree

14.7%

Master's Degree

11.9%

Vocational Degree or Certification

11.1%

Some College

2.0%

Doctorate Degree

0.8%

Some High School

0.7%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Customer Service Managers in Cumming, GA

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Manager position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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