Customer Service Manager Jobs in Cartersville, GA

A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.

Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.

1-15 of 16 Jobs

Relationship Banker II (Merchant Walk Branch)

  • Marietta, GA (23 miles from Cartersville, GA)
  • 3 days ago
  • Marietta, GA (23 miles from Cartersville, GA)
  • 3 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Relationship Banker or RB Senior - Shallowford Rd, Marietta

  • Marietta, GA (23 miles from Cartersville, GA)
  • 8 days ago
  • Marietta, GA (23 miles from Cartersville, GA)
  • 8 days ago

Serves as the retail branch consumer and small business lending banker and subject-matter-expert within a traditional bank branch model....

Senior Consumer Relationship Banker (Cartersville Commons Branch)

  • Cartersville, GA
  • 9 days ago
  • Cartersville, GA
  • 9 days ago

role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...

Senior Consumer Relationship Banker (Terrell Mill Branch)

  • Marietta, GA (23 miles from Cartersville, GA)
  • 9 days ago
  • Marietta, GA (23 miles from Cartersville, GA)
  • 9 days ago

role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...

Relationship Banker- Atlanta Northwest

  • Woodstock, GA (23 miles from Cartersville, GA)
  • 12 days ago
  • Woodstock, GA (23 miles from Cartersville, GA)
  • 12 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker

  • Rome, GA (20 miles from Cartersville, GA)
  • 16 days ago
  • Rome, GA (20 miles from Cartersville, GA)
  • 16 days ago

Must be eligible to be registered in the Nationwide Mortgage Licensing System & Registry for purposes of SAFE Act. Available to work Saturday hours and travel to nearby offices as required....

Relationship Banker - Georgia Northwest - Kennesaw, GA

  • Kennesaw, GA (17 miles from Cartersville, GA)
  • 17 days ago
  • Kennesaw, GA (17 miles from Cartersville, GA)
  • 17 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker or RB Sr - Shallowford

  • Marietta, GA (23 miles from Cartersville, GA)
  • 19 days ago
  • Marietta, GA (23 miles from Cartersville, GA)
  • 19 days ago

Job Summary Serves as the retail branch consumer and small business lending banker and subject-matter-expert within a traditional bank branch model....

Senior Small Business Relationship Banker (Dallas GA Branch)

  • Dallas, GA (13 miles from Cartersville, GA)
  • 20 days ago
  • Dallas, GA (13 miles from Cartersville, GA)
  • 20 days ago

customers with revenues up to $5MM -- acquiring new customers, and deepening existing customer relationships through checking acquisition, check card, money movement, credit card, merchant services, and lending...

Senior Consumer Relationship Banker (Merchants Walk Branch)

  • Marietta, GA (23 miles from Cartersville, GA)
  • 20 days ago
  • Marietta, GA (23 miles from Cartersville, GA)
  • 20 days ago

role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...

Consumer Banking Relationship Specialist (Relationship Banker)

  • Dallas, GA (13 miles from Cartersville, GA)
  • 23 days ago
  • Dallas, GA (13 miles from Cartersville, GA)
  • 23 days ago

Provide backup and assistance to other retail banking roles and locations, as necessary. Model and champion the Bank’s standards for exceptional customer service....

Senior Small Business Relationship Banker (Cartersville Commons Branch)

  • Cartersville, GA
  • 23 days ago
  • Cartersville, GA
  • 23 days ago

customers with revenues up to $5MM -- acquiring new customers, and deepening existing customer relationships through checking acquisition, check card, money movement, credit card, merchant services, and lending...

Relationship Banker or RB Sr - Rome

  • Rome, GA (20 miles from Cartersville, GA)
  • 29 days ago
  • Rome, GA (20 miles from Cartersville, GA)
  • 29 days ago

lending...

Senior Small Business Relationship Banker (Trickum Rd Branch)

  • Woodstock, GA (23 miles from Cartersville, GA)
  • 30+ days ago
  • Woodstock, GA (23 miles from Cartersville, GA)
  • 30+ days ago

customers with revenues up to $5MM -- acquiring new customers, and deepening existing customer relationships through checking acquisition, check card, money movement, credit card, merchant services, and lending...

Senior Small Business Relationship Banker (South Canton Branch)

  • Canton, GA (19 miles from Cartersville, GA)
  • 45+ days ago
  • Canton, GA (19 miles from Cartersville, GA)
  • 45+ days ago

customers with revenues up to $5MM -- acquiring new customers, and deepening existing customer relationships through checking acquisition, check card, money movement, credit card, merchant services, and lending...

Demographic Data for Cartersville, GA

Moving to Cartersville, GA? Find some basic demographic data about Cartersville, GA below.

Local
National
67,791
1,777
Medium

Customer Service Manager Online Courses and Training Opportunities

iHireBanking curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Trailhead
Team Engagement for Customer Service Managers
Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...
edX
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Udemy
Customer Service Career Guide: From Agent to Manager
This course walks you through every stage of the support career path - from entry-level agent to team lead and manager. You'll learn the core responsibilities, required soft skills, and...
Register to search for more online courses. >>>

Salary for Customer Service Manager Jobs in Cartersville, GA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.
Licensing / Certification

Required or preferred licenses and certifications for Customer Service Manager positions.

Highest Education Level

Customer Service Managers in Cartersville, GA offer the following education background
Bachelor's Degree
35.2%
High School or GED
23.5%
Associate's Degree
14.6%
Master's Degree
11.9%
Vocational Degree or Certification
11.1%
Some College
2.0%
Doctorate Degree
0.8%
Some High School
0.7%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Managers in Cartersville, GA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Manager position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

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