Customer Service Manager Jobs in Braselton, GA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker - The Shops at Huntcrest Financial Center - Bilingual Spanish Required
- Lawrenceville, GA (16 miles from Braselton, GA)
- 1 day ago
- Lawrenceville, GA (16 miles from Braselton, GA)
- 1 day ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker II (Hamilton Mill Branch)
- Buford, GA (12 miles from Braselton, GA)
- 5 days ago
- Buford, GA (12 miles from Braselton, GA)
- 5 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker II (Gainesville Main Branch)
- Gainesville, GA (12 miles from Braselton, GA)
- 9 days ago
- Gainesville, GA (12 miles from Braselton, GA)
- 9 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker II (Hammonds Crossing Branch)
- Cumming, GA (24 miles from Braselton, GA)
- 9 days ago
- Cumming, GA (24 miles from Braselton, GA)
- 9 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker, Lawrenceville, NJ
- Lawrenceville, GA (16 miles from Braselton, GA)
- 9 days ago
- Lawrenceville, GA (16 miles from Braselton, GA)
- 9 days ago
Relationship Banker, Lawrenceville, NJ Country: United States of America USA Job Family Description: Identifies and pursues new sales prospects within existing or untapped markets. Gathers market...
Relationship Banker- Atlanta North Market- Bilingual Korean Required
- Duluth, GA (22 miles from Braselton, GA)
- 24 days ago
- Duluth, GA (22 miles from Braselton, GA)
- 24 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker- Georgia Northeast Market
- Gainesville, GA (12 miles from Braselton, GA)
- 26 days ago
- Gainesville, GA (12 miles from Braselton, GA)
- 26 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Georgia Northeast - Braselton, GA
- Braselton, GA
- 30+ days ago
- Braselton, GA
- 30+ days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker / Senior Relationship Banker - Medlock Bridge
- Johns Creek, GA (24 miles from Braselton, GA)
- 45+ days ago
- Johns Creek, GA (24 miles from Braselton, GA)
- 45+ days ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
Consumer Banking Relationship Specialist (Relationship Banker)
- Auburn, GA (8 miles from Braselton, GA)
- 60+ days ago
- Auburn, GA (8 miles from Braselton, GA)
- 60+ days ago
Provide backup and assistance to other retail banking roles and locations, as necessary. Model and champion the Bank’s standards for exceptional customer service....
Healthcare Client Relations Manager- No relocation offered (Must live within 2 hours of Boston, MA)
- Duluth, GA (22 miles from Braselton, GA)
- 90+ days ago
- Duluth, GA (22 miles from Braselton, GA)
- 90+ days ago
The Healthcare Client Relations Manager Must live within 2 hours of Boston, MA. As a Healthcare Client Relations Manager, you will oversee the following: client relationship, meeting schedule,...
Demographic Data for Braselton, GA
Moving to Braselton, GA? Find some basic demographic data about Braselton, GA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Braselton, GA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Braselton, GA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Treasury Management
- Financial Services
- Wealth Management
- Fraud Investigation
- Client Services
- Customer Retention
- Cash Handling
- Resolution
- Notary Public
- Business Administration
- Problem Resolution
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Finance
- Relationship Management
- Business Development
- Customer Relations
- High School Diploma
- Listening
- Retail
- Written Communication
- Telephone Skills
- Typing
- Bachelor's Degree
- Coaching
- Reporting
- Regulations
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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