Customer Service Manager Jobs in Alpharetta, GA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
ADP is hiring a Sr. Relationship Manager Client support at ADP: It's all about enabling the clients we serve to be more effective employers. You can make it happen by collaborating with other ADP...
Senior Small Business Relationship Banker (South Canton Branch)
- Canton, GA (15 miles from Alpharetta, GA)
- 1 day ago
- Canton, GA (15 miles from Alpharetta, GA)
- 1 day ago
customers with revenues up to $5MM -- acquiring new customers, and deepening existing customer relationships through checking acquisition, check card, money movement, credit card, merchant services, and lending...
Relationship Banker II (Hammonds Crossing Branch)
- Cumming, GA (12 miles from Alpharetta, GA)
- 1 day ago
- Cumming, GA (12 miles from Alpharetta, GA)
- 1 day ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker Indian Trail Norcross GA
- Norcross, GA (14 miles from Alpharetta, GA)
- 1 day ago
- Norcross, GA (14 miles from Alpharetta, GA)
- 1 day ago
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
Relationship Banker, Lawrenceville, NJ
- Lawrenceville, GA (21 miles from Alpharetta, GA)
- 1 day ago
- Lawrenceville, GA (21 miles from Alpharetta, GA)
- 1 day ago
Relationship Banker, Lawrenceville, NJ Country: United States of America USA Job Family Description: Identifies and pursues new sales prospects within existing or untapped markets. Gathers market...
Relationship Banker-Atlanta Market
- Brookhaven, GA (17 miles from Alpharetta, GA)
- 7 days ago
- Brookhaven, GA (17 miles from Alpharetta, GA)
- 7 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Woodstock
- Woodstock, GA (8 miles from Alpharetta, GA)
- 9 days ago
- Woodstock, GA (8 miles from Alpharetta, GA)
- 9 days ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
Relationship Banker / Senior Relationship Banker - Laurel Springs
- Suwanee, GA (12 miles from Alpharetta, GA)
- 11 days ago
- Suwanee, GA (12 miles from Alpharetta, GA)
- 11 days ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
Relationship Banker / Senior Relationship Banker - North Point Mall
- Alpharetta, GA
- 14 days ago
- Alpharetta, GA
- 14 days ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
Senior Small Business Relationship Banker (Smyrna GA Main Branch)
- Smyrna, GA (21 miles from Alpharetta, GA)
- 14 days ago
- Smyrna, GA (21 miles from Alpharetta, GA)
- 14 days ago
customers with revenues up to $5MM -- acquiring new customers, and deepening existing customer relationships through checking acquisition, check card, money movement, credit card, merchant services, and lending...
Senior Small Business Relationship Banker (Shiloh Square Branch)
- Kennesaw, GA (18 miles from Alpharetta, GA)
- 14 days ago
- Kennesaw, GA (18 miles from Alpharetta, GA)
- 14 days ago
customers with revenues up to $5MM -- acquiring new customers, and deepening existing customer relationships through checking acquisition, check card, money movement, credit card, merchant services, and lending...
Senior Consumer Relationship Banker (South Canton Branch)
- Canton, GA (15 miles from Alpharetta, GA)
- 15 days ago
- Canton, GA (15 miles from Alpharetta, GA)
- 15 days ago
role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...
Senior Small Business Relationship Banker (Parkside West Branch)
- Marietta, GA (19 miles from Alpharetta, GA)
- 15 days ago
- Marietta, GA (19 miles from Alpharetta, GA)
- 15 days ago
customers with revenues up to $5MM -- acquiring new customers, and deepening existing customer relationships through checking acquisition, check card, money movement, credit card, merchant services, and lending...
Relationship Banker II (Symrna Main Branch)
- Smyrna, GA (21 miles from Alpharetta, GA)
- 15 days ago
- Smyrna, GA (21 miles from Alpharetta, GA)
- 15 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker- Atlanta North Market- Bilingual Korean Required
- Duluth, GA (12 miles from Alpharetta, GA)
- 16 days ago
- Duluth, GA (12 miles from Alpharetta, GA)
- 16 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Demographic Data for Alpharetta, GA
Moving to Alpharetta, GA? Find some basic demographic data about Alpharetta, GA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Alpharetta, GA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Alpharetta, GA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Wealth Management
- Financial Services
- Customer Retention
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Problem Resolution
- Business Administration
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Relationship Management
- Finance
- Business Development
- Customer Relations
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Typing
- Bachelor's Degree
- Coaching
- Reporting
- Regulations
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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