Customer Service Manager Jobs in Tampa, FL
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Senior Consumer Relationship Banker (Sunset 19)
- Clearwater, FL (19 miles from Tampa, FL)
- 1 day ago
- Clearwater, FL (19 miles from Tampa, FL)
- 1 day ago
role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...
Senior Small Business Relationship Banker (Wiregrass Branch)
- Wesley Chapel, FL (19 miles from Tampa, FL)
- 2 days ago
- Wesley Chapel, FL (19 miles from Tampa, FL)
- 2 days ago
customers with revenues up to $5MM -- acquiring new customers, and deepening existing customer relationships through checking acquisition, check card, money movement, credit card, merchant services, and lending...
Senior Consumer Relationship Banker (Wiregrass Branch)
- Wesley Chapel, FL (19 miles from Tampa, FL)
- 2 days ago
- Wesley Chapel, FL (19 miles from Tampa, FL)
- 2 days ago
role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...
Relationship Banker I (Wiregrass)
- Wesley Chapel, FL (19 miles from Tampa, FL)
- 2 days ago
- Wesley Chapel, FL (19 miles from Tampa, FL)
- 2 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker I (Bellaire Bluffs)
- Belleair Bluffs, FL (21 miles from Tampa, FL)
- 2 days ago
- Belleair Bluffs, FL (21 miles from Tampa, FL)
- 2 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker - Plant City Branch - Plant City, FL
- Plant City, FL (20 miles from Tampa, FL)
- 3 days ago
- Plant City, FL (20 miles from Tampa, FL)
- 3 days ago
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
Relationship Banker II (Carrollwood)
- Carrollwood, FL (9 miles from Tampa, FL)
- 3 days ago
- Carrollwood, FL (9 miles from Tampa, FL)
- 3 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Senior Consumer Relationship Banker (Safety Harbor)
- Safety Harbor, FL (14 miles from Tampa, FL)
- 5 days ago
- Safety Harbor, FL (14 miles from Tampa, FL)
- 5 days ago
role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
Senior Small Business Relationship Banker (West Tampa Hillsboro Branch)
- Tampa, FL
- 6 days ago
- Tampa, FL
- 6 days ago
customers with revenues up to $5MM -- acquiring new customers, and deepening existing customer relationships through checking acquisition, check card, money movement, credit card, merchant services, and lending...
Senior Consumer Relationship Banker (West Tampa Hillsboro Branch)
- Tampa, FL
- 6 days ago
- Tampa, FL
- 6 days ago
role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...
Relationship Banker II (Winthrop)
- Riverview, FL (11 miles from Tampa, FL)
- 6 days ago
- Riverview, FL (11 miles from Tampa, FL)
- 6 days ago
Relationship Banker II (Winthrop) Regions - 3.5 Riverview, FL Job Details Full-time $44,621.78 - $53,030.00 a year 13 hours ago Benefits Health savings account Health insurance Dental insurance...
Relationship Banker II (Seminole)
- Seminole, FL (21 miles from Tampa, FL)
- 7 days ago
- Seminole, FL (21 miles from Tampa, FL)
- 7 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...
Demographic Data for Tampa, FL
Moving to Tampa, FL? Find some basic demographic data about Tampa, FL below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Tampa, FL
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Tampa, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Wire Transfers
- Financial Services
- Internal Control
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Problem Resolution
- Business Administration
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Relationship Management
- Finance
- Business Development
- Customer Relations
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Typing
- Bachelor's Degree
- Coaching
- Reporting
- Regulations
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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