Customer Service Manager Jobs in Saint Johns, FL
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker I (Mandarin Branch)
- Jacksonville, FL (21 miles from Saint Johns, FL)
- 2 days ago
- Jacksonville, FL (21 miles from Saint Johns, FL)
- 2 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker I (Glynlea)
- Jacksonville, FL (21 miles from Saint Johns, FL)
- 4 days ago
- Jacksonville, FL (21 miles from Saint Johns, FL)
- 4 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker I (Busch Dr)
- Jacksonville, FL (21 miles from Saint Johns, FL)
- 4 days ago
- Jacksonville, FL (21 miles from Saint Johns, FL)
- 4 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker - San Marco - Jacksonville, FL
- Jacksonville, FL (21 miles from Saint Johns, FL)
- 4 days ago
- Jacksonville, FL (21 miles from Saint Johns, FL)
- 4 days ago
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
Relationship Banker, North 5th St, Jacksonville, OR
- Jacksonville, FL (21 miles from Saint Johns, FL)
- 5 days ago
- Jacksonville, FL (21 miles from Saint Johns, FL)
- 5 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - North FL East Jax - Ponte Vedra District
- Jacksonville, FL (21 miles from Saint Johns, FL)
- 11 days ago
- Jacksonville, FL (21 miles from Saint Johns, FL)
- 11 days ago
The Nationwide Mortgage Licensing System (NMLS) web site ( ) provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must...
Relationship Banker I (Neptune)
- Neptune Beach, FL (19 miles from Saint Johns, FL)
- 12 days ago
- Neptune Beach, FL (19 miles from Saint Johns, FL)
- 12 days ago
Relationship Banker I (Neptune) 3.5 3.5 out of 5 stars 115 Third Street, Neptune Beach, FL 32266 Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more...
Banking Relationship Specialist (Senior Relationship Banker)
- Jacksonville, FL (21 miles from Saint Johns, FL)
- 13 days ago
- Jacksonville, FL (21 miles from Saint Johns, FL)
- 13 days ago
Provide backup and assistance to other retail banking roles and locations, as necessary. Model and champion the Bank’s standards for exceptional customer service....
Consumer Banking Relationship Specialist (Relationship Banker)
- Jacksonville, FL (21 miles from Saint Johns, FL)
- 13 days ago
- Jacksonville, FL (21 miles from Saint Johns, FL)
- 13 days ago
Provide backup and assistance to other retail banking roles and locations, as necessary. Model and champion the Bank’s standards for exceptional customer service....
Relationship Banker I (Neptune)
- Jacksonville, FL (21 miles from Saint Johns, FL)
- 13 days ago
- Jacksonville, FL (21 miles from Saint Johns, FL)
- 13 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Senior Consumer Relationship Banker (Julington Creek Branch)
- Saint Johns, FL
- 30+ days ago
- Saint Johns, FL
- 30+ days ago
role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...
Senior Consumer Relationship Banker (Julington Creek Branch)
- Jacksonville, FL (21 miles from Saint Johns, FL)
- 30+ days ago
- Jacksonville, FL (21 miles from Saint Johns, FL)
- 30+ days ago
role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...
Senior Consumer Relationship Banker (Roosevelt)
- Jacksonville, FL (21 miles from Saint Johns, FL)
- 45+ days ago
- Jacksonville, FL (21 miles from Saint Johns, FL)
- 45+ days ago
role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...
Senior Small Business Relationship Banker (Jacksonville FL Main Branch)
- Jacksonville, FL (21 miles from Saint Johns, FL)
- 45+ days ago
- Jacksonville, FL (21 miles from Saint Johns, FL)
- 45+ days ago
customers with revenues up to $5MM -- acquiring new customers, and deepening existing customer relationships through checking acquisition, check card, money movement, credit card, merchant services, and lending...
Relationship Banker - Country Club Road Financial Center
- Jacksonville, FL (21 miles from Saint Johns, FL)
- 45+ days ago
- Jacksonville, FL (21 miles from Saint Johns, FL)
- 45+ days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Demographic Data for Saint Johns, FL
Moving to Saint Johns, FL? Find some basic demographic data about Saint Johns, FL below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Saint Johns, FL
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Saint Johns, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Account Maintenance
- Wire Transfers
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Retail
- Business Development
- High School Diploma
- Customer Relations
- Written Communication
- Telephone Skills
- Typing
- Reporting
- Coaching
- Policy Development
- Regulations
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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