Customer Service Manager Jobs in Palm Beach Gardens, FL
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker - Worth Ave
- Palm Beach, FL (8 miles from Palm Beach Gardens, FL)
- 2 days ago
- Palm Beach, FL (8 miles from Palm Beach Gardens, FL)
- 2 days ago
Advises on consumer lending options and takes loan applications. Adheres to internal controls, operational procedures and risk management policies....
Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....
Relationship Banker - PGA Blvd - Palm Beach Gardens, FL
- Palm Beach Gardens, FL
- 3 days ago
- Palm Beach Gardens, FL
- 3 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker/SR - East Boynton Beach
- Boynton Beach, FL (19 miles from Palm Beach Gardens, FL)
- 8 days ago
- Boynton Beach, FL (19 miles from Palm Beach Gardens, FL)
- 8 days ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
Senior Consumer Relationship Banker (Delray Beach Branch)
- West Palm Beach, FL (5 miles from Palm Beach Gardens, FL)
- 13 days ago
- West Palm Beach, FL (5 miles from Palm Beach Gardens, FL)
- 13 days ago
role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...
Relationship Banker or Senior - Boynton Beach
- Boynton Beach, FL (19 miles from Palm Beach Gardens, FL)
- 17 days ago
- Boynton Beach, FL (19 miles from Palm Beach Gardens, FL)
- 17 days ago
Job Summary Serves as the retail branch consumer and small business lending banker and subject-matter-expert within a traditional bank branch model....
Client Service Manager - Water Resources
- West Palm Beach, FL (5 miles from Palm Beach Gardens, FL)
- 30+ days ago
- West Palm Beach, FL (5 miles from Palm Beach Gardens, FL)
- 30+ days ago
Job Title - Client Service Manager - Water Resources Location - Minneapolis, MN | Tampa, FL | West Palm Beach, FL Job Type - Hybrid, Onsite ABOUT STANLEY CONSULTANTS Improving Lives Since 1913....
Relationship Banker II (Palm Beach Gardens Branch)
- Palm Beach Gardens, FL
- 30+ days ago
- Palm Beach Gardens, FL
- 30+ days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker, Yorktowne, Manalapan, NJ
- Manalapan, FL (15 miles from Palm Beach Gardens, FL)
- 30+ days ago
- Manalapan, FL (15 miles from Palm Beach Gardens, FL)
- 30+ days ago
Relationship Banker, Yorktowne, Manalapan, NJ Country: United States of America The Relationship Banker plays a key role within our Retail division and is responsible for delivering personalized...
Transportation Client Service Manager
- West Palm Beach, FL (5 miles from Palm Beach Gardens, FL)
- 60+ days ago
- West Palm Beach, FL (5 miles from Palm Beach Gardens, FL)
- 60+ days ago
Job Title - Transportation Client Service Manager Location - West Palm Beach, Florida Job Type – Hybrid, Onsite, Remote ABOUT STANLEY CONSULTANTS Improving Lives Since 1913. Stanley Consultants...
Demographic Data for Palm Beach Gardens, FL
Moving to Palm Beach Gardens, FL? Find some basic demographic data about Palm Beach Gardens, FL below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Palm Beach Gardens, FL
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Palm Beach Gardens, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Wire Transfers
- Financial Services
- Internal Control
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Problem Resolution
- Business Administration
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Relationship Management
- Finance
- Business Development
- Customer Relations
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Typing
- Bachelor's Degree
- Coaching
- Reporting
- Regulations
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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