Customer Service Manager Jobs in Orange City, FL
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker - Sanford - Sanford, FL
- Sanford, FL (7 miles from Orange City, FL)
- 8 days ago
- Sanford, FL (7 miles from Orange City, FL)
- 8 days ago
banking deposit and credit products and services, based on customers' needs Analyze tactical business challenges related to full-service banking experience to emerging affluent and high-value customers...
Relationship Banker - Deland / Sanford Area - Bilingual Spanish Preferred
- Deland, FL (6 miles from Orange City, FL)
- 20 days ago
- Deland, FL (6 miles from Orange City, FL)
- 20 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Winter Park/Altamonte/Tuscawilla Area - Bilingual Spanish Preferred
- Altamonte Springs, FL (19 miles from Orange City, FL)
- 20 days ago
- Altamonte Springs, FL (19 miles from Orange City, FL)
- 20 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
MEP/PEP Client Service Manager
- Lake Mary, FL (12 miles from Orange City, FL)
- 30+ days ago
- Lake Mary, FL (12 miles from Orange City, FL)
- 30+ days ago
Newport, an Ascensus company, helps employers offer their associates a more secure financial future through retirement plans, insurance and consulting services. Newport offers comprehensive plan...
Senior Consumer Relationship Banker (Edgewater Branch)
- Edgewater, FL (23 miles from Orange City, FL)
- 30+ days ago
- Edgewater, FL (23 miles from Orange City, FL)
- 30+ days ago
role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...
Senior Consumer Relationship Banker (New Smyrna Main Branch)
- New Smyrna Beach, FL (16 miles from Orange City, FL)
- 45+ days ago
- New Smyrna Beach, FL (16 miles from Orange City, FL)
- 45+ days ago
role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...
Demographic Data for Orange City, FL
Moving to Orange City, FL? Find some basic demographic data about Orange City, FL below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Orange City, FL
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Orange City, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Commercial Banking
- Account Maintenance
- Private Banking
- Cross Selling
- Wire Transfers
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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