Customer Service Manager Jobs in Neptune Beach, FL
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker I (Glynlea)
- Jacksonville, FL (21 miles from Neptune Beach, FL)
- 19 hours ago
- Jacksonville, FL (21 miles from Neptune Beach, FL)
- 19 hours ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker I (Busch Dr)
- Jacksonville, FL (21 miles from Neptune Beach, FL)
- 19 hours ago
- Jacksonville, FL (21 miles from Neptune Beach, FL)
- 19 hours ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker - San Marco - Jacksonville, FL
- Jacksonville, FL (21 miles from Neptune Beach, FL)
- 19 hours ago
- Jacksonville, FL (21 miles from Neptune Beach, FL)
- 19 hours ago
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
Relationship Banker, North 5th St, Jacksonville, OR
- Jacksonville, FL (21 miles from Neptune Beach, FL)
- 1 day ago
- Jacksonville, FL (21 miles from Neptune Beach, FL)
- 1 day ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Wildlight - Yulee, FL
- Yulee, FL (24 miles from Neptune Beach, FL)
- 2 days ago
- Yulee, FL (24 miles from Neptune Beach, FL)
- 2 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - North FL East Jax - Ponte Vedra District
- Jacksonville, FL (21 miles from Neptune Beach, FL)
- 7 days ago
- Jacksonville, FL (21 miles from Neptune Beach, FL)
- 7 days ago
The Nationwide Mortgage Licensing System (NMLS) web site ( ) provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must...
Relationship Banker I (Neptune) 3.5 3.5 out of 5 stars 115 Third Street, Neptune Beach, FL 32266 Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more...
Banking Relationship Specialist (Senior Relationship Banker)
- Jacksonville, FL (21 miles from Neptune Beach, FL)
- 9 days ago
- Jacksonville, FL (21 miles from Neptune Beach, FL)
- 9 days ago
Provide backup and assistance to other retail banking roles and locations, as necessary. Model and champion the Bank’s standards for exceptional customer service....
Consumer Banking Relationship Specialist (Relationship Banker)
- Jacksonville, FL (21 miles from Neptune Beach, FL)
- 9 days ago
- Jacksonville, FL (21 miles from Neptune Beach, FL)
- 9 days ago
Provide backup and assistance to other retail banking roles and locations, as necessary. Model and champion the Bank’s standards for exceptional customer service....
Relationship Banker II (Julington Creek Branch)
- Jacksonville, FL (21 miles from Neptune Beach, FL)
- 9 days ago
- Jacksonville, FL (21 miles from Neptune Beach, FL)
- 9 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker I (Neptune)
- Jacksonville, FL (21 miles from Neptune Beach, FL)
- 9 days ago
- Jacksonville, FL (21 miles from Neptune Beach, FL)
- 9 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
- Ponte Vedra Beach, FL (5 miles from Neptune Beach, FL)
- 17 days ago
- Ponte Vedra Beach, FL (5 miles from Neptune Beach, FL)
- 17 days ago
Location: On site at location listed in job posting. SUMMARY: The Senior Relationship Banker is a trusted advisor who engages clients in meaningful, consultative conversations to understand their...
Senior Consumer Relationship Banker (Julington Creek Branch)
- Saint Johns, FL (19 miles from Neptune Beach, FL)
- 30+ days ago
- Saint Johns, FL (19 miles from Neptune Beach, FL)
- 30+ days ago
role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...
Senior Consumer Relationship Banker (Julington Creek Branch)
- Jacksonville, FL (21 miles from Neptune Beach, FL)
- 30+ days ago
- Jacksonville, FL (21 miles from Neptune Beach, FL)
- 30+ days ago
role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...
Senior Consumer Relationship Banker (Roosevelt)
- Jacksonville, FL (21 miles from Neptune Beach, FL)
- 30+ days ago
- Jacksonville, FL (21 miles from Neptune Beach, FL)
- 30+ days ago
role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...
Demographic Data for Neptune Beach, FL
Moving to Neptune Beach, FL? Find some basic demographic data about Neptune Beach, FL below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Neptune Beach, FL
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Neptune Beach, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Account Maintenance
- Private Banking
- Wire Transfers
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Retail
- Business Development
- High School Diploma
- Customer Relations
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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