Customer Service Manager Jobs in Mount Dora, FL

A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.

Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.

1-15 of 23 Jobs

Banking Relationship Specialist (Senior Relationship Banker)

  • Orlando, FL (24 miles from Mount Dora, FL)
  • 6 hours ago
  • Orlando, FL (24 miles from Mount Dora, FL)
  • 6 hours ago

Provide backup and assistance to other retail banking roles and locations, as necessary. Model and champion the Bank’s standards for exceptional customer service....

Consumer Banking Relationship Specialist (Relationship Banker)

  • Orlando, FL (24 miles from Mount Dora, FL)
  • 6 hours ago
  • Orlando, FL (24 miles from Mount Dora, FL)
  • 6 hours ago

Provide backup and assistance to other retail banking roles and locations, as necessary. Model and champion the Bank’s standards for exceptional customer service....

Relationship Banker - Boggy Creek & Lake Nona - Orlando, FL

  • Orlando, FL (24 miles from Mount Dora, FL)
  • 5 days ago
  • Orlando, FL (24 miles from Mount Dora, FL)
  • 5 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker - Sanford - Sanford, FL

  • Sanford, FL (20 miles from Mount Dora, FL)
  • 5 days ago
  • Sanford, FL (20 miles from Mount Dora, FL)
  • 5 days ago

The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...

Relationship Banker - West Orange Osceola

  • Orlando, FL (24 miles from Mount Dora, FL)
  • 7 days ago
  • Orlando, FL (24 miles from Mount Dora, FL)
  • 7 days ago

The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...

Relationship Banker I (Southchase Branch)

  • Orlando, FL (24 miles from Mount Dora, FL)
  • 12 days ago
  • Orlando, FL (24 miles from Mount Dora, FL)
  • 12 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Relationship Banker II (College Park Branch)

  • Orlando, FL (24 miles from Mount Dora, FL)
  • 13 days ago
  • Orlando, FL (24 miles from Mount Dora, FL)
  • 13 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Client Service Manager

  • Orlando, FL (24 miles from Mount Dora, FL)
  • 16 days ago
  • Orlando, FL (24 miles from Mount Dora, FL)
  • 16 days ago

Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...

Relationship Banker - Deland / Sanford Area - Bilingual Spanish Preferred

  • Deland, FL (19 miles from Mount Dora, FL)
  • 18 days ago
  • Deland, FL (19 miles from Mount Dora, FL)
  • 18 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker - Winter Park/Altamonte/Tuscawilla Area - Bilingual Spanish Preferred

  • Altamonte Springs, FL (19 miles from Mount Dora, FL)
  • 18 days ago
  • Altamonte Springs, FL (19 miles from Mount Dora, FL)
  • 18 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Senior Consumer Relationship Banker (Hamlin Town Center Branch)

  • Orlando, FL (24 miles from Mount Dora, FL)
  • 28 days ago
  • Orlando, FL (24 miles from Mount Dora, FL)
  • 28 days ago

role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...

MEP/PEP Client Service Manager

  • Lake Mary, FL (17 miles from Mount Dora, FL)
  • 30+ days ago
  • Lake Mary, FL (17 miles from Mount Dora, FL)
  • 30+ days ago

Newport, an Ascensus company, helps employers offer their associates a more secure financial future through retirement plans, insurance and consulting services. Newport offers comprehensive plan...

Senior Consumer Relationship Banker (Hamlin Town Center Branch)

  • Winter Garden, FL (16 miles from Mount Dora, FL)
  • 30+ days ago
  • Winter Garden, FL (16 miles from Mount Dora, FL)
  • 30+ days ago

role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...

Senior Consumer Relationship Banker (Clermont Branch)

  • Clermont, FL (20 miles from Mount Dora, FL)
  • 30+ days ago
  • Clermont, FL (20 miles from Mount Dora, FL)
  • 30+ days ago

role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...

Senior Consumer Relationship Banker (Florida Mall Branch)

  • Orlando, FL (24 miles from Mount Dora, FL)
  • 30+ days ago
  • Orlando, FL (24 miles from Mount Dora, FL)
  • 30+ days ago

role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...

Demographic Data for Mount Dora, FL

Moving to Mount Dora, FL? Find some basic demographic data about Mount Dora, FL below.


Local
National
30,315
853
Medium

Customer Service Manager Online Courses and Training Opportunities

iHireBanking curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Team Engagement for Customer Service Managers
Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...

Salary for Customer Service Manager Jobs in Mount Dora, FL

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Customer Service Manager positions.



Highest Education Level

Customer Service Managers in Mount Dora, FL offer the following education background
Bachelor's Degree
35.3%
High School or GED
23.5%
Associate's Degree
14.6%
Master's Degree
11.9%
Vocational Degree or Certification
11.1%
Some College
2.0%
Doctorate Degree
0.8%
Some High School
0.7%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Managers in Mount Dora, FL
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%



Customer Service Manager Related Career Advice Articles

banker looking at charts on laptop
How to Decide Between Investment Banking and Commercial Banking

Many finance professionals begin the career planning phase by taking some time to figure out whether they want to pursue commercial banking or investment banking. While both career paths can reap great rewards, each comes with a different set of responsibilities and skills. Here is a breakdown of some of the factors that separate careers in investment and commercial banking to consider.

Read article »
personal banker going over paperwork with her clients
Career Spotlight: Personal Banker

What does a personal banker do? Is a personal banker salary rewarding? Get answers to these questions and more in our guide to personal banker careers.

Read article »