Customer Service Manager Jobs in Miami Beach, FL
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Miami, FL (3 miles from Miami Beach, FL)
- 30+ days ago
- Miami, FL (3 miles from Miami Beach, FL)
- 30+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Relationship Banker II (West Kendall Branch)
- Miami, FL (3 miles from Miami Beach, FL)
- 1 day ago
- Miami, FL (3 miles from Miami Beach, FL)
- 1 day ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker I (Orange Bowl Branch)
- Miami, FL (3 miles from Miami Beach, FL)
- 1 day ago
- Miami, FL (3 miles from Miami Beach, FL)
- 1 day ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker - Alton Road - Miami Beach, FL
- Miami Beach, FL
- 1 day ago
- Miami Beach, FL
- 1 day ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker/SR - Midtown - Spanish Speaking Preferred
- Miami, FL (3 miles from Miami Beach, FL)
- 1 day ago
- Miami, FL (3 miles from Miami Beach, FL)
- 1 day ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
Consumer Banking Relationship Specialist (Relationship Banker)
- Miami, FL (3 miles from Miami Beach, FL)
- 2 days ago
- Miami, FL (3 miles from Miami Beach, FL)
- 2 days ago
Provide backup and assistance to other retail banking roles and locations, as necessary. Model and champion the Bank’s standards for exceptional customer service....
Relationship Banker II (West Kendall Branch)
- West Miami, FL (10 miles from Miami Beach, FL)
- 3 days ago
- West Miami, FL (10 miles from Miami Beach, FL)
- 3 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker Coral Way West Branch
- Miami, FL (3 miles from Miami Beach, FL)
- 3 days ago
- Miami, FL (3 miles from Miami Beach, FL)
- 3 days ago
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
Senior Small Business Relationship Banker (Weston Branch)
- Fort Lauderdale, FL (24 miles from Miami Beach, FL)
- 6 days ago
- Fort Lauderdale, FL (24 miles from Miami Beach, FL)
- 6 days ago
customers with revenues up to $5MM -- acquiring new customers, and deepening existing customer relationships through checking acquisition, check card, money movement, credit card, merchant services, and lending...
Relationship Banker - Collins Ave and 69th St - Miami Beach, FL
- Miami Beach, FL
- 7 days ago
- Miami Beach, FL
- 7 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Brickell City Centre - Miami, FL
- Miami, FL (3 miles from Miami Beach, FL)
- 8 days ago
- Miami, FL (3 miles from Miami Beach, FL)
- 8 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Downtown Miami - Miami, FL
- Miami, FL (3 miles from Miami Beach, FL)
- 8 days ago
- Miami, FL (3 miles from Miami Beach, FL)
- 8 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Senior Consumer Relationship Banker (Cutler Ridge Branch)
- Cutler Bay, FL (16 miles from Miami Beach, FL)
- 8 days ago
- Cutler Bay, FL (16 miles from Miami Beach, FL)
- 8 days ago
role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...
Relationship Banker II (West Dixie Branch)
- North Miami Beach, FL (12 miles from Miami Beach, FL)
- 11 days ago
- North Miami Beach, FL (12 miles from Miami Beach, FL)
- 11 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker II (East 4th Ave Brach - Hialeah)
- Miami Springs, FL (11 miles from Miami Beach, FL)
- 13 days ago
- Miami Springs, FL (11 miles from Miami Beach, FL)
- 13 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Demographic Data for Miami Beach, FL
Moving to Miami Beach, FL? Find some basic demographic data about Miami Beach, FL below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Miami Beach, FL
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Miami Beach, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Wire Transfers
- Financial Services
- Internal Control
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Problem Resolution
- Business Administration
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Relationship Management
- Finance
- Business Development
- Customer Relations
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Typing
- Bachelor's Degree
- Coaching
- Reporting
- Regulations
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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