Customer Service Manager Jobs in Lutz, FL
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Tampa, FL (13 miles from Lutz, FL)
- 1 day ago
- Tampa, FL (13 miles from Lutz, FL)
- 1 day ago
The Via Benefits Spending Accounts Administration team provides consumer-driven health care reimbursement technology and services to manage a range of reimbursement accounts supported by service...
Relationship Banker II (Northcliffe Branch)
- Spring Hill, FL (23 miles from Lutz, FL)
- 1 day ago
- Spring Hill, FL (23 miles from Lutz, FL)
- 1 day ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
- Tampa, FL (13 miles from Lutz, FL)
- 3 days ago
- Tampa, FL (13 miles from Lutz, FL)
- 3 days ago
Application Deadline: 08/30/2025 Address: 501 E Kennedy Boulevard Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
Relationship Banker I (Seminole)
- Tampa, FL (13 miles from Lutz, FL)
- 3 days ago
- Tampa, FL (13 miles from Lutz, FL)
- 3 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker / SRRB - Little Road
- New Port Richey, FL (17 miles from Lutz, FL)
- 4 days ago
- New Port Richey, FL (17 miles from Lutz, FL)
- 4 days ago
Advises on consumer lending options and takes loan applications. Adheres to internal controls, operational procedures and risk management policies....
Relationship Banker II (Plant City)
- Plant City, FL (22 miles from Lutz, FL)
- 5 days ago
- Plant City, FL (22 miles from Lutz, FL)
- 5 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
- Pinellas Park, FL (24 miles from Lutz, FL)
- 5 days ago
- Pinellas Park, FL (24 miles from Lutz, FL)
- 5 days ago
Minimum of 2-3 years of experience, including teller, new accounts, and lending. Familiarity with credit union and/or banking regulations....
Relationship Banker - Wesley Chapel Financial Center
- Wesley Chapel, FL (10 miles from Lutz, FL)
- 5 days ago
- Wesley Chapel, FL (10 miles from Lutz, FL)
- 5 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Zephyrhills, FL (19 miles from Lutz, FL)
- 6 days ago
- Zephyrhills, FL (19 miles from Lutz, FL)
- 6 days ago
Serves as the retail branch consumer and small business lending banker and subject-matter-expert within a traditional bank branch model....
Consumer Banking Relationship Specialist (Relationship Banker)
- Pinellas Park, FL (24 miles from Lutz, FL)
- 8 days ago
- Pinellas Park, FL (24 miles from Lutz, FL)
- 8 days ago
Provide backup and assistance to other retail banking roles and locations, as necessary. Model and champion the Bank's standards for exceptional customer service....
Relationship Banker - Tampa South Market
- Tampa, FL (13 miles from Lutz, FL)
- 9 days ago
- Tampa, FL (13 miles from Lutz, FL)
- 9 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker I (Town and Country)
- Tampa, FL (13 miles from Lutz, FL)
- 10 days ago
- Tampa, FL (13 miles from Lutz, FL)
- 10 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker I (Palm Harbor)
- Palm Harbor, FL (17 miles from Lutz, FL)
- 10 days ago
- Palm Harbor, FL (17 miles from Lutz, FL)
- 10 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker I (West Waters)
- Tampa, FL (13 miles from Lutz, FL)
- 11 days ago
- Tampa, FL (13 miles from Lutz, FL)
- 11 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker II (Downtown Clearwater)
- Clearwater, FL (21 miles from Lutz, FL)
- 11 days ago
- Clearwater, FL (21 miles from Lutz, FL)
- 11 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Demographic Data for Lutz, FL
Moving to Lutz, FL? Find some basic demographic data about Lutz, FL below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Lutz, FL
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Lutz, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Account Maintenance
- Wire Transfers
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Retail
- Business Development
- High School Diploma
- Customer Relations
- Written Communication
- Telephone Skills
- Typing
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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