Customer Service Manager Jobs in Longwood, FL
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Banking Relationship Specialist (Senior Relationship Banker)
- Orlando, FL (11 miles from Longwood, FL)
- 6 hours ago
- Orlando, FL (11 miles from Longwood, FL)
- 6 hours ago
Provide backup and assistance to other retail banking roles and locations, as necessary. Model and champion the Bank’s standards for exceptional customer service....
Consumer Banking Relationship Specialist (Relationship Banker)
- Orlando, FL (11 miles from Longwood, FL)
- 6 hours ago
- Orlando, FL (11 miles from Longwood, FL)
- 6 hours ago
Provide backup and assistance to other retail banking roles and locations, as necessary. Model and champion the Bank’s standards for exceptional customer service....
Relationship Banker - Boggy Creek & Lake Nona - Orlando, FL
- Orlando, FL (11 miles from Longwood, FL)
- 5 days ago
- Orlando, FL (11 miles from Longwood, FL)
- 5 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Sanford - Sanford, FL
- Sanford, FL (9 miles from Longwood, FL)
- 5 days ago
- Sanford, FL (9 miles from Longwood, FL)
- 5 days ago
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
Relationship Banker - West Orange Osceola
- Orlando, FL (11 miles from Longwood, FL)
- 7 days ago
- Orlando, FL (11 miles from Longwood, FL)
- 7 days ago
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
Relationship Banker I (Southchase Branch)
- Orlando, FL (11 miles from Longwood, FL)
- 12 days ago
- Orlando, FL (11 miles from Longwood, FL)
- 12 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker II (College Park Branch)
- Orlando, FL (11 miles from Longwood, FL)
- 13 days ago
- Orlando, FL (11 miles from Longwood, FL)
- 13 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
- Orlando, FL (11 miles from Longwood, FL)
- 16 days ago
- Orlando, FL (11 miles from Longwood, FL)
- 16 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Relationship Banker - Deland / Sanford Area - Bilingual Spanish Preferred
- Deland, FL (19 miles from Longwood, FL)
- 18 days ago
- Deland, FL (19 miles from Longwood, FL)
- 18 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Winter Park/Altamonte/Tuscawilla Area - Bilingual Spanish Preferred
- Altamonte Springs, FL (3 miles from Longwood, FL)
- 18 days ago
- Altamonte Springs, FL (3 miles from Longwood, FL)
- 18 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Senior Consumer Relationship Banker (Rio Pinar Branch)
- Azalea Park, FL (10 miles from Longwood, FL)
- 28 days ago
- Azalea Park, FL (10 miles from Longwood, FL)
- 28 days ago
role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...
Senior Consumer Relationship Banker (Hamlin Town Center Branch)
- Orlando, FL (11 miles from Longwood, FL)
- 28 days ago
- Orlando, FL (11 miles from Longwood, FL)
- 28 days ago
role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...
MEP/PEP Client Service Manager
- Lake Mary, FL (3 miles from Longwood, FL)
- 30+ days ago
- Lake Mary, FL (3 miles from Longwood, FL)
- 30+ days ago
Newport, an Ascensus company, helps employers offer their associates a more secure financial future through retirement plans, insurance and consulting services. Newport offers comprehensive plan...
Senior Consumer Relationship Banker (Hamlin Town Center Branch)
- Winter Garden, FL (17 miles from Longwood, FL)
- 30+ days ago
- Winter Garden, FL (17 miles from Longwood, FL)
- 30+ days ago
role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...
Senior Consumer Relationship Banker (Florida Mall Branch)
- Orlando, FL (11 miles from Longwood, FL)
- 30+ days ago
- Orlando, FL (11 miles from Longwood, FL)
- 30+ days ago
role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...
Demographic Data for Longwood, FL
Moving to Longwood, FL? Find some basic demographic data about Longwood, FL below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Longwood, FL
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Longwood, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- BSA
- Commercial Banking
- Account Maintenance
- Private Banking
- Cross Selling
- Wire Transfers
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Resolution
- Business Administration
- Notary Public
- Problem Resolution
- Sales Management
- Referrals
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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