Customer Service Manager Jobs in Key Biscayne, FL
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker II (East 4th Ave - Hialeah)
- Miami Springs, FL (12 miles from Key Biscayne, FL)
- 3 hours ago
- Miami Springs, FL (12 miles from Key Biscayne, FL)
- 3 hours ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker II (Calle Ocho Branch)
- Miami, FL (4 miles from Key Biscayne, FL)
- 5 hours ago
- Miami, FL (4 miles from Key Biscayne, FL)
- 5 hours ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker- Downtown Beaches Market - Spanish Language Required
- Key Biscayne, FL
- 7 hours ago
- Key Biscayne, FL
- 7 hours ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker II (107th Ave Branch- Miami)
- Miami, FL (4 miles from Key Biscayne, FL)
- 19 hours ago
- Miami, FL (4 miles from Key Biscayne, FL)
- 19 hours ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker - Sunset Lakes - Miramar, FL
- Miramar, FL (19 miles from Key Biscayne, FL)
- 4 days ago
- Miramar, FL (19 miles from Key Biscayne, FL)
- 4 days ago
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
Relationship Banker I (West Tamiami)
- Miami, FL (4 miles from Key Biscayne, FL)
- 5 days ago
- Miami, FL (4 miles from Key Biscayne, FL)
- 5 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Client Service Manager, Wireless
- Miami, FL (4 miles from Key Biscayne, FL)
- 5 days ago
- Miami, FL (4 miles from Key Biscayne, FL)
- 5 days ago
Position Title: Client Service Manager (P3) Company Summary Crown Castle is the nation's largest provider of shared communications infrastructure: towers, small cells and fiber. It all works...
Relationship Banker - West Gables - Miami, FL
- Miami, FL (4 miles from Key Biscayne, FL)
- 5 days ago
- Miami, FL (4 miles from Key Biscayne, FL)
- 5 days ago
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
Relationship Banker - Miami North Hollywood Market - Spanish Language Required
- Hallandale, FL (18 miles from Key Biscayne, FL)
- 6 days ago
- Hallandale, FL (18 miles from Key Biscayne, FL)
- 6 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Miami North Hollywood Market
- Pembroke Pines, FL (19 miles from Key Biscayne, FL)
- 6 days ago
- Pembroke Pines, FL (19 miles from Key Biscayne, FL)
- 6 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker I (West Tamiami)
- West Miami, FL (9 miles from Key Biscayne, FL)
- 7 days ago
- West Miami, FL (9 miles from Key Biscayne, FL)
- 7 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Consumer Banking Relationship Specialist (Relationship Banker)
- Miami, FL (4 miles from Key Biscayne, FL)
- 7 days ago
- Miami, FL (4 miles from Key Biscayne, FL)
- 7 days ago
Provide backup and assistance to other retail banking roles and locations, as necessary. Model and champion the Bank’s standards for exceptional customer service....
Senior Consumer Relationship Banker (Cutler Ridge Branch)
- Cutler Bay, FL (13 miles from Key Biscayne, FL)
- 11 days ago
- Cutler Bay, FL (13 miles from Key Biscayne, FL)
- 11 days ago
role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...
Relationship Banker - Sheridan St and Federal Hwy - Hollywood, FL
- Hollywood, FL (21 miles from Key Biscayne, FL)
- 12 days ago
- Hollywood, FL (21 miles from Key Biscayne, FL)
- 12 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Senior Consumer Relationship Banker (Cutler Ridge Branch)
- Miami, FL (4 miles from Key Biscayne, FL)
- 14 days ago
- Miami, FL (4 miles from Key Biscayne, FL)
- 14 days ago
role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...
Demographic Data for Key Biscayne, FL
Moving to Key Biscayne, FL? Find some basic demographic data about Key Biscayne, FL below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Key Biscayne, FL
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Key Biscayne, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Account Maintenance
- Wire Transfers
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Retail
- Business Development
- Customer Relations
- High School Diploma
- Written Communication
- Telephone Skills
- Typing
- Reporting
- Policy Development
- Coaching
- Regulations
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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