Customer Service Manager Jobs in Jacksonville, FL
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Client Service Manager Trainee - Achieve July 2025
- Jacksonville, FL
- 30+ days ago
- Jacksonville, FL
- 30+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker SB - Baymeadows Village (New Build) - Jacksonville, FL
- Jacksonville, FL
- 3 days ago
- Jacksonville, FL
- 3 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker SB - Villages at Sawgrass - Ponte Vedra Beach, FL
- Ponte Vedra Beach, FL (23 miles from Jacksonville, FL)
- 3 days ago
- Ponte Vedra Beach, FL (23 miles from Jacksonville, FL)
- 3 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Consumer Banking Relationship Specialist (Relationship Banker)
- Jacksonville Beach, FL (6 miles from Jacksonville, FL)
- 4 days ago
- Jacksonville Beach, FL (6 miles from Jacksonville, FL)
- 4 days ago
Provide backup and assistance to other retail banking roles and locations, as necessary. Model and champion the Bank’s standards for exceptional customer service....
Senior Consumer Relationship Banker (Julington Creek Branch)
- Saint Johns, FL (21 miles from Jacksonville, FL)
- 8 days ago
- Saint Johns, FL (21 miles from Jacksonville, FL)
- 8 days ago
role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...
Relationship Banker/Senior Relationship Banker - Julington Creek
- Jacksonville, FL
- 8 days ago
- Jacksonville, FL
- 8 days ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
Relationship Banker I (Julington Branch)
- Saint Johns, FL (21 miles from Jacksonville, FL)
- 8 days ago
- Saint Johns, FL (21 miles from Jacksonville, FL)
- 8 days ago
Relationship Banker I (Julington Branch) Regions - 3.5 Saint Johns, FL Job Details Full-time $39,221.63 - $44,700.00 a year 19 hours ago Benefits Health savings account Health insurance Dental...
Senior Consumer Relationship Banker (Julington Creek Branch)
- Jacksonville, FL
- 10 days ago
- Jacksonville, FL
- 10 days ago
role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...
Senior Consumer Relationship Banker (Roosevelt)
- Jacksonville, FL
- 11 days ago
- Jacksonville, FL
- 11 days ago
role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker - North Florida NW Jacksonville District
- Macclenny, FL (21 miles from Jacksonville, FL)
- 17 days ago
- Macclenny, FL (21 miles from Jacksonville, FL)
- 17 days ago
The Nationwide Mortgage Licensing System (NMLS) web site ( ) provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must...
Senior Small Business Relationship Banker (Jacksonville FL Main Branch)
- Jacksonville, FL
- 19 days ago
- Jacksonville, FL
- 19 days ago
customers with revenues up to $5MM -- acquiring new customers, and deepening existing customer relationships through checking acquisition, check card, money movement, credit card, merchant services, and lending...
Relationship Banker - Country Club Road Financial Center
- Jacksonville, FL
- 22 days ago
- Jacksonville, FL
- 22 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker/Senior Relationship Banker - Dames Point
- Jacksonville, FL
- 23 days ago
- Jacksonville, FL
- 23 days ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
Demographic Data for Jacksonville, FL
Moving to Jacksonville, FL? Find some basic demographic data about Jacksonville, FL below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Jacksonville, FL
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Jacksonville, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Treasury Management
- Financial Services
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Business Administration
- Problem Resolution
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Finance
- Relationship Management
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Coaching
- Microsoft PowerPoint
- Regulations
- Reporting
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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