Customer Service Manager Jobs in Fort Lauderdale, FL
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker I (West Tamiami)
- Miami, FL (24 miles from Fort Lauderdale, FL)
- 6 hours ago
- Miami, FL (24 miles from Fort Lauderdale, FL)
- 6 hours ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Client Service Manager, Wireless
- Miami, FL (24 miles from Fort Lauderdale, FL)
- 11 hours ago
- Miami, FL (24 miles from Fort Lauderdale, FL)
- 11 hours ago
Position Title: Client Service Manager (P3) Company Summary Crown Castle is the nation's largest provider of shared communications infrastructure: towers, small cells and fiber. It all works...
Relationship Banker - Kendall Palms - Miami, FL
- Miami, FL (24 miles from Fort Lauderdale, FL)
- 20 hours ago
- Miami, FL (24 miles from Fort Lauderdale, FL)
- 20 hours ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Broward and 441 - Plantation, FL
- Plantation, FL (3 miles from Fort Lauderdale, FL)
- 20 hours ago
- Plantation, FL (3 miles from Fort Lauderdale, FL)
- 20 hours ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - West Gables - Miami, FL
- Miami, FL (24 miles from Fort Lauderdale, FL)
- 20 hours ago
- Miami, FL (24 miles from Fort Lauderdale, FL)
- 20 hours ago
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
Relationship Banker - Miami North Hollywood Market - Spanish Language Required
- Hallandale, FL (9 miles from Fort Lauderdale, FL)
- 1 day ago
- Hallandale, FL (9 miles from Fort Lauderdale, FL)
- 1 day ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Fort Lauderdale South Market - Creole Language Required
- Fort Lauderdale, FL
- 2 days ago
- Fort Lauderdale, FL
- 2 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Miami North Hollywood Market
- Pembroke Pines, FL (10 miles from Fort Lauderdale, FL)
- 2 days ago
- Pembroke Pines, FL (10 miles from Fort Lauderdale, FL)
- 2 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Consumer Banking Relationship Specialist (Relationship Banker)
- Miami, FL (24 miles from Fort Lauderdale, FL)
- 2 days ago
- Miami, FL (24 miles from Fort Lauderdale, FL)
- 2 days ago
Provide backup and assistance to other retail banking roles and locations, as necessary. Model and champion the Bank’s standards for exceptional customer service....
Relationship Banker - Sheridan St and Federal Hwy - Hollywood, FL
- Hollywood, FL (7 miles from Fort Lauderdale, FL)
- 7 days ago
- Hollywood, FL (7 miles from Fort Lauderdale, FL)
- 7 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker II (Ft. Lauderdale Branch)
- Ft Lauderdale, FL
- 7 days ago
- Ft Lauderdale, FL
- 7 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker - Sunset Strip - Sunrise, FL
- Sunrise, FL (6 miles from Fort Lauderdale, FL)
- 7 days ago
- Sunrise, FL (6 miles from Fort Lauderdale, FL)
- 7 days ago
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
Senior Consumer Relationship Banker (Cutler Ridge Branch)
- Miami, FL (24 miles from Fort Lauderdale, FL)
- 9 days ago
- Miami, FL (24 miles from Fort Lauderdale, FL)
- 9 days ago
role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...
Senior Small Business Relationship Banker (Calle Ocho Branch)
- Miami, FL (24 miles from Fort Lauderdale, FL)
- 10 days ago
- Miami, FL (24 miles from Fort Lauderdale, FL)
- 10 days ago
customers with revenues up to $5MM -- acquiring new customers, and deepening existing customer relationships through checking acquisition, check card, money movement, credit card, merchant services, and lending...
Relationship Banker - Silver Lakes - Pembroke Pines, FL
- Pembroke Pines, FL (10 miles from Fort Lauderdale, FL)
- 11 days ago
- Pembroke Pines, FL (10 miles from Fort Lauderdale, FL)
- 11 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Demographic Data for Fort Lauderdale, FL
Moving to Fort Lauderdale, FL? Find some basic demographic data about Fort Lauderdale, FL below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Fort Lauderdale, FL
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Fort Lauderdale, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Account Maintenance
- Private Banking
- Wire Transfers
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Retail
- Business Development
- High School Diploma
- Customer Relations
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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