Customer Service Manager Jobs in Fleming Island, FL
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker - North FL East Jax - Ponte Vedra District
- Jacksonville, FL (16 miles from Fleming Island, FL)
- 1 day ago
- Jacksonville, FL (16 miles from Fleming Island, FL)
- 1 day ago
banking deposit and credit products and services, based on customers' needs Analyze tactical business challenges related to full-service banking experience to emerging affluent and high-value customers...
Relationship Banker I (Neptune)
- Neptune Beach, FL (23 miles from Fleming Island, FL)
- 3 days ago
- Neptune Beach, FL (23 miles from Fleming Island, FL)
- 3 days ago
Relationship Banker I (Neptune) 3.5 3.5 out of 5 stars 115 Third Street, Neptune Beach, FL 32266 Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more...
Banking Relationship Specialist (Senior Relationship Banker)
- Jacksonville, FL (16 miles from Fleming Island, FL)
- 3 days ago
- Jacksonville, FL (16 miles from Fleming Island, FL)
- 3 days ago
Provide backup and assistance to other retail banking roles and locations, as necessary. Model and champion the Bank’s standards for exceptional customer service....
Consumer Banking Relationship Specialist (Relationship Banker)
- Jacksonville, FL (16 miles from Fleming Island, FL)
- 3 days ago
- Jacksonville, FL (16 miles from Fleming Island, FL)
- 3 days ago
Provide backup and assistance to other retail banking roles and locations, as necessary. Model and champion the Bank’s standards for exceptional customer service....
Relationship Banker II (Julington Creek Branch)
- Jacksonville, FL (16 miles from Fleming Island, FL)
- 4 days ago
- Jacksonville, FL (16 miles from Fleming Island, FL)
- 4 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker I (Neptune)
- Jacksonville, FL (16 miles from Fleming Island, FL)
- 4 days ago
- Jacksonville, FL (16 miles from Fleming Island, FL)
- 4 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
- Ponte Vedra Beach, FL (22 miles from Fleming Island, FL)
- 11 days ago
- Ponte Vedra Beach, FL (22 miles from Fleming Island, FL)
- 11 days ago
Location: On site at location listed in job posting. SUMMARY: The Senior Relationship Banker is a trusted advisor who engages clients in meaningful, consultative conversations to understand their...
Senior Consumer Relationship Banker (Julington Creek Branch)
- Saint Johns, FL (8 miles from Fleming Island, FL)
- 30+ days ago
- Saint Johns, FL (8 miles from Fleming Island, FL)
- 30+ days ago
role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...
Senior Consumer Relationship Banker (Julington Creek Branch)
- Jacksonville, FL (16 miles from Fleming Island, FL)
- 30+ days ago
- Jacksonville, FL (16 miles from Fleming Island, FL)
- 30+ days ago
role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...
Senior Consumer Relationship Banker (Roosevelt)
- Jacksonville, FL (16 miles from Fleming Island, FL)
- 30+ days ago
- Jacksonville, FL (16 miles from Fleming Island, FL)
- 30+ days ago
role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...
Senior Small Business Relationship Banker (Jacksonville FL Main Branch)
- Jacksonville, FL (16 miles from Fleming Island, FL)
- 30+ days ago
- Jacksonville, FL (16 miles from Fleming Island, FL)
- 30+ days ago
customers with revenues up to $5MM -- acquiring new customers, and deepening existing customer relationships through checking acquisition, check card, money movement, credit card, merchant services, and lending...
Relationship Banker - Country Club Road Financial Center
- Jacksonville, FL (16 miles from Fleming Island, FL)
- 45+ days ago
- Jacksonville, FL (16 miles from Fleming Island, FL)
- 45+ days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Jacksonville, FL (16 miles from Fleming Island, FL)
- 45+ days ago
- Jacksonville, FL (16 miles from Fleming Island, FL)
- 45+ days ago
Make appropriate recommendations in the selling and cross-selling of Bank products and services. Identifies and achieves individual weekly sales/referral goals set by the Branch Manager....
Relationship Banker/Senior Relationship Banker - Duval Station
- Jacksonville, FL (16 miles from Fleming Island, FL)
- 60+ days ago
- Jacksonville, FL (16 miles from Fleming Island, FL)
- 60+ days ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
Senior Consumer Relationship Banker (Glynea)
- Jacksonville, FL (16 miles from Fleming Island, FL)
- 90+ days ago
- Jacksonville, FL (16 miles from Fleming Island, FL)
- 90+ days ago
role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...
Demographic Data for Fleming Island, FL
Moving to Fleming Island, FL? Find some basic demographic data about Fleming Island, FL below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Fleming Island, FL
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Fleming Island, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Commercial Banking
- Account Maintenance
- Private Banking
- Cross Selling
- Wire Transfers
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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