Customer Service Manager Jobs in Estero, FL

A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.

Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.

1-15 of 18 Jobs

Relationship Banker Cape Coral

Cape Coral, FL (18 miles from Estero, FL)
2 days ago

Cape Coral, FL (18 miles from Estero, FL)
2 days ago

) are required to maintain current registration with the Nationwide Mortgage Licensing System & Registry ("NMLS")....

Relationship Banker - Bell Tower Financial Center

Fort Myers, FL (18 miles from Estero, FL)
8 days ago

Fort Myers, FL (18 miles from Estero, FL)
8 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker I (Vanderbilt Beach Rd Branch- Naples)

Vanderbilt, FL (10 miles from Estero, FL)
10 days ago

Vanderbilt, FL (10 miles from Estero, FL)
10 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Relationship Banker - Fort Myers Cape Coral Market

Fort Myers, FL (18 miles from Estero, FL)
12 days ago

Fort Myers, FL (18 miles from Estero, FL)
12 days ago

Relationship Banker I (North Fort Myers Branch)

North Fort Myers, FL (24 miles from Estero, FL)
12 days ago

North Fort Myers, FL (24 miles from Estero, FL)
12 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Relationship Banker II (South Cleveland Branch - Ft Myers)

Fort Myers, FL (18 miles from Estero, FL)
16 days ago

Fort Myers, FL (18 miles from Estero, FL)
16 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Relationship Banker - Team Lead (Hammock Cove Branch - Naples)

Naples, FL (18 miles from Estero, FL)
16 days ago

Naples, FL (18 miles from Estero, FL)
16 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Client Service Manager II

Naples, FL (18 miles from Estero, FL)
21 days ago

Naples, FL (18 miles from Estero, FL)
21 days ago

Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...

Retail Relationship Banker

Bonita Springs, FL (5 miles from Estero, FL)
27 days ago

Bonita Springs, FL (5 miles from Estero, FL)
27 days ago

Application Deadline: 07/30/2025 Address: 9000 Bonita Beach Road SE Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....

Senior Consumer Relationship Banker (Del Prado Branch)

Cape Coral, FL (18 miles from Estero, FL)
30+ days ago

Cape Coral, FL (18 miles from Estero, FL)
30+ days ago

role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...

Senior Consumer Relationship Banker (Hammock Cove Branch)

Naples, FL (18 miles from Estero, FL)
30+ days ago

Naples, FL (18 miles from Estero, FL)
30+ days ago

Senior Consumer Relationship Banker (Vanderbilt Beach Rd Branch)

Naples, FL (18 miles from Estero, FL)
30+ days ago

Naples, FL (18 miles from Estero, FL)
30+ days ago

Senior Consumer Relationship Banker (College Parkway Branch)

Fort Myers, FL (18 miles from Estero, FL)
30+ days ago

Fort Myers, FL (18 miles from Estero, FL)
30+ days ago

Senior Consumer Relationship Banker (Naples Main Branch)

Naples, FL (18 miles from Estero, FL)
30+ days ago

Naples, FL (18 miles from Estero, FL)
30+ days ago

Senior Consumer Relationship Banker (Vanderbilt Beach Rd Branch)

Vanderbilt, FL (10 miles from Estero, FL)
30+ days ago

Vanderbilt, FL (10 miles from Estero, FL)
30+ days ago

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Demographic Data for Estero, FL

Moving to Estero, FL? Find some basic demographic data about Estero, FL below.

Median Age

Average Household Income

Home Value vs Household Income in Estero, FL

Local

National

Total Population

28,955

Number of Businesses

902

City Size

Medium

Customer Service Manager Online Courses and Training Opportunities

iHireBanking curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Team Engagement for Customer Service Managers

Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...

Customer Service Career Guide: From Agent to Manager

This course walks you through every stage of the support career path - from entry-level agent to team lead and manager. You'll learn the core responsibilities, required soft skills, and...

Service Etiquette in Financial Services

Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...

Salary for Customer Service Manager Jobs in Estero, FL

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Customer Service Manager positions.

Highest Education Level

Customer Service Managers in Estero, FL offer the following education background

Bachelor's Degree

35.3%

High School or GED

23.5%

Associate's Degree

14.7%

Master's Degree

11.9%

Vocational Degree or Certification

11.1%

Some College

2.0%

Doctorate Degree

0.8%

Some High School

0.7%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Customer Service Managers in Estero, FL

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Manager position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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