Customer Service Manager Jobs in Bonita Springs, FL
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker Cape Coral
- Cape Coral, FL (20 miles from Bonita Springs, FL)
- 2 days ago
- Cape Coral, FL (20 miles from Bonita Springs, FL)
- 2 days ago
) are required to maintain current registration with the Nationwide Mortgage Licensing System & Registry ("NMLS")....
Relationship Banker - Bell Tower Financial Center
- Fort Myers, FL (21 miles from Bonita Springs, FL)
- 8 days ago
- Fort Myers, FL (21 miles from Bonita Springs, FL)
- 8 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker I (Vanderbilt Beach Rd Branch- Naples)
- Vanderbilt, FL (4 miles from Bonita Springs, FL)
- 10 days ago
- Vanderbilt, FL (4 miles from Bonita Springs, FL)
- 10 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker - Fort Myers Cape Coral Market
- Fort Myers, FL (21 miles from Bonita Springs, FL)
- 12 days ago
- Fort Myers, FL (21 miles from Bonita Springs, FL)
- 12 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker II (South Cleveland Branch - Ft Myers)
- Fort Myers, FL (21 miles from Bonita Springs, FL)
- 16 days ago
- Fort Myers, FL (21 miles from Bonita Springs, FL)
- 16 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker - Team Lead (Hammock Cove Branch - Naples)
- Naples, FL (13 miles from Bonita Springs, FL)
- 16 days ago
- Naples, FL (13 miles from Bonita Springs, FL)
- 16 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
- Naples, FL (13 miles from Bonita Springs, FL)
- 21 days ago
- Naples, FL (13 miles from Bonita Springs, FL)
- 21 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Application Deadline: 07/30/2025 Address: 9000 Bonita Beach Road SE Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
Senior Consumer Relationship Banker (Del Prado Branch)
- Cape Coral, FL (20 miles from Bonita Springs, FL)
- 30+ days ago
- Cape Coral, FL (20 miles from Bonita Springs, FL)
- 30+ days ago
role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...
Senior Consumer Relationship Banker (Hammock Cove Branch)
- Naples, FL (13 miles from Bonita Springs, FL)
- 30+ days ago
- Naples, FL (13 miles from Bonita Springs, FL)
- 30+ days ago
role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...
Senior Consumer Relationship Banker (Vanderbilt Beach Rd Branch)
- Naples, FL (13 miles from Bonita Springs, FL)
- 30+ days ago
- Naples, FL (13 miles from Bonita Springs, FL)
- 30+ days ago
role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...
Senior Consumer Relationship Banker (College Parkway Branch)
- Fort Myers, FL (21 miles from Bonita Springs, FL)
- 30+ days ago
- Fort Myers, FL (21 miles from Bonita Springs, FL)
- 30+ days ago
role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...
Senior Consumer Relationship Banker (Naples Main Branch)
- Naples, FL (13 miles from Bonita Springs, FL)
- 30+ days ago
- Naples, FL (13 miles from Bonita Springs, FL)
- 30+ days ago
role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...
Senior Consumer Relationship Banker (Vanderbilt Beach Rd Branch)
- Vanderbilt, FL (4 miles from Bonita Springs, FL)
- 30+ days ago
- Vanderbilt, FL (4 miles from Bonita Springs, FL)
- 30+ days ago
role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...
Senior Small Business Relationship Banker (Cape Coral Branch)
- Cape Coral, FL (20 miles from Bonita Springs, FL)
- 30+ days ago
- Cape Coral, FL (20 miles from Bonita Springs, FL)
- 30+ days ago
customers with revenues up to $5MM -- acquiring new customers, and deepening existing customer relationships through checking acquisition, check card, money movement, credit card, merchant services, and lending...
Demographic Data for Bonita Springs, FL
Moving to Bonita Springs, FL? Find some basic demographic data about Bonita Springs, FL below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Bonita Springs, FL
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Bonita Springs, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Account Maintenance
- Private Banking
- Wire Transfers
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Retail
- Business Development
- High School Diploma
- Customer Relations
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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