Customer Service Manager Jobs in Apopka, FL
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Banking Relationship Specialist (Senior Relationship Banker)
- Orlando, FL (11 miles from Apopka, FL)
- 7 days ago
- Orlando, FL (11 miles from Apopka, FL)
- 7 days ago
Provide backup and assistance to other retail banking roles and locations, as necessary. Model and champion the Bank’s standards for exceptional customer service....
Consumer Banking Relationship Specialist (Relationship Banker)
- Orlando, FL (11 miles from Apopka, FL)
- 7 days ago
- Orlando, FL (11 miles from Apopka, FL)
- 7 days ago
Provide backup and assistance to other retail banking roles and locations, as necessary. Model and champion the Bank’s standards for exceptional customer service....
Relationship Banker - Boggy Creek & Lake Nona - Orlando, FL
- Orlando, FL (11 miles from Apopka, FL)
- 12 days ago
- Orlando, FL (11 miles from Apopka, FL)
- 12 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker I (Southchase Branch)
- Orlando, FL (11 miles from Apopka, FL)
- 20 days ago
- Orlando, FL (11 miles from Apopka, FL)
- 20 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Senior Consumer Relationship Banker (Rio Pinar Branch)
- Azalea Park, FL (15 miles from Apopka, FL)
- 30+ days ago
- Azalea Park, FL (15 miles from Apopka, FL)
- 30+ days ago
role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...
Senior Consumer Relationship Banker (Hamlin Town Center Branch)
- Orlando, FL (11 miles from Apopka, FL)
- 30+ days ago
- Orlando, FL (11 miles from Apopka, FL)
- 30+ days ago
role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...
MEP/PEP Client Service Manager
- Lake Mary, FL (12 miles from Apopka, FL)
- 30+ days ago
- Lake Mary, FL (12 miles from Apopka, FL)
- 30+ days ago
Newport, an Ascensus company, helps employers offer their associates a more secure financial future through retirement plans, insurance and consulting services. Newport offers comprehensive plan...
Senior Consumer Relationship Banker (Hamlin Town Center Branch)
- Winter Garden, FL (7 miles from Apopka, FL)
- 30+ days ago
- Winter Garden, FL (7 miles from Apopka, FL)
- 30+ days ago
role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...
Senior Consumer Relationship Banker (Clermont Branch)
- Clermont, FL (17 miles from Apopka, FL)
- 30+ days ago
- Clermont, FL (17 miles from Apopka, FL)
- 30+ days ago
role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...
Senior Consumer Relationship Banker (Florida Mall Branch)
- Orlando, FL (11 miles from Apopka, FL)
- 30+ days ago
- Orlando, FL (11 miles from Apopka, FL)
- 30+ days ago
role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...
Senior Consumer Relationship Banker (Sandlake and Bay Hill Branch)
- Orlando, FL (11 miles from Apopka, FL)
- 30+ days ago
- Orlando, FL (11 miles from Apopka, FL)
- 30+ days ago
role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...
Senior Consumer Relationship Banker (West Colonial Branch)
- Orlando, FL (11 miles from Apopka, FL)
- 30+ days ago
- Orlando, FL (11 miles from Apopka, FL)
- 30+ days ago
role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...
Relationship Banker II (Winter Garden Branch)
- Ocoee, FL (6 miles from Apopka, FL)
- 45+ days ago
- Ocoee, FL (6 miles from Apopka, FL)
- 45+ days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker II (Winter Garden Branch)
- Winter Garden, FL (7 miles from Apopka, FL)
- 45+ days ago
- Winter Garden, FL (7 miles from Apopka, FL)
- 45+ days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Senior Consumer Relationship Banker (Lake Nona Branch)
- Orlando, FL (11 miles from Apopka, FL)
- 60+ days ago
- Orlando, FL (11 miles from Apopka, FL)
- 60+ days ago
role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...
Demographic Data for Apopka, FL
Moving to Apopka, FL? Find some basic demographic data about Apopka, FL below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Apopka, FL
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Apopka, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Commercial Banking
- Account Maintenance
- Wire Transfers
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Retail
- Business Development
- High School Diploma
- Customer Relations
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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