Customer Service Manager Jobs in New Castle, DE
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker - Wilmington Market Relationship Banker - Wilmington Market
- Newark, DE (6 miles from New Castle, DE)
- 6 days ago
- Newark, DE (6 miles from New Castle, DE)
- 6 days ago
There are many opportunities for growth and career progression, whether I'm looking to advance to a leadership position or specialize in lending, small business, or investments....
- Springfield, PA (24 miles from New Castle, DE)
- 6 days ago
- Springfield, PA (24 miles from New Castle, DE)
- 6 days ago
There are many opportunities for growth and career progression, whether I'm looking to advance to a leadership position or specialize in lending, small business, or investments....
Relationship Banker - Wilmington, NC Area
- Wilmington, DE (6 miles from New Castle, DE)
- 11 days ago
- Wilmington, DE (6 miles from New Castle, DE)
- 11 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Fairfield Financial Center
- West Chester, PA (24 miles from New Castle, DE)
- 11 days ago
- West Chester, PA (24 miles from New Castle, DE)
- 11 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Make appropriate recommendations in the selling and cross-selling of Bank products and services. Identifies and achieves individual weekly sales/referral goals set by the Branch Manager....
Relationship Banker Southwest New Jersey District
- Glassboro, NJ (24 miles from New Castle, DE)
- 11 days ago
- Glassboro, NJ (24 miles from New Castle, DE)
- 11 days ago
The Nationwide Mortgage Licensing System (NMLS) web site ( ) provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must...
Relationship Banker - 9th and Market Branch - Wilmington, DE
- Wilmington, DE (6 miles from New Castle, DE)
- 13 days ago
- Wilmington, DE (6 miles from New Castle, DE)
- 13 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Kennett Square, PA (17 miles from New Castle, DE)
- 20 days ago
- Kennett Square, PA (17 miles from New Castle, DE)
- 20 days ago
This role provides customers with a one stop experience to fulfill all their financial needs including account opening, lending, partner sales referrals, maintenance, and transaction processing....
Relationship Banker - Marketplace at Westtown Financial Center
- West Chester, PA (24 miles from New Castle, DE)
- 24 days ago
- West Chester, PA (24 miles from New Castle, DE)
- 24 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Wilmington Market
- Marshallton, DE (7 miles from New Castle, DE)
- 26 days ago
- Marshallton, DE (7 miles from New Castle, DE)
- 26 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Springfield Financial Center
- Springfield, PA (24 miles from New Castle, DE)
- 30+ days ago
- Springfield, PA (24 miles from New Castle, DE)
- 30+ days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Media, PA (21 miles from New Castle, DE)
- 30+ days ago
- Media, PA (21 miles from New Castle, DE)
- 30+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Relationship Banker, Folsom, PA 19033
- Folsom, PA (22 miles from New Castle, DE)
- 45+ days ago
- Folsom, PA (22 miles from New Castle, DE)
- 45+ days ago
(OR) 12+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening...
- West Chester, PA (24 miles from New Castle, DE)
- 90+ days ago
- West Chester, PA (24 miles from New Castle, DE)
- 90+ days ago
Primary Responsibilities: Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile...
Demographic Data for New Castle, DE
Moving to New Castle, DE? Find some basic demographic data about New Castle, DE below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in New Castle, DE
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in New Castle, DE offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Consumer Lending
- Lending
- Account Opening
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Account Maintenance
- Wire Transfers
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Payment Processing
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Finance
- Relationship Management
- Account Management
- Listening
- Retail
- Business Development
- High School Diploma
- Customer Relations
- Written Communication
- Typing
- Coaching
- Telephone Skills
- Reporting
- Policy Development
- Regulations
- Problem Solving
- Microsoft Office
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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