Customer Service Manager Jobs in Greenville, DE
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker - West Sadsbury Branch
- Parkesburg, PA (20 miles from Greenville, DE)
- 1 hour ago
- Parkesburg, PA (20 miles from Greenville, DE)
- 1 hour ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
- King of Prussia, PA (23 miles from Greenville, DE)
- 2 days ago
- King of Prussia, PA (23 miles from Greenville, DE)
- 2 days ago
DETAILS King of Prussia, PA Posted 1 day ago Category Operations & Administration Employment Type Full time Type Regular Title: Client Relations Manager Location: Pennsylvania, and ability to...
- Wynnewood, PA (22 miles from Greenville, DE)
- 5 days ago
- Wynnewood, PA (22 miles from Greenville, DE)
- 5 days ago
This role provides customers with a one stop experience to fulfill all their financial needs including account opening, lending, partner sales referrals, maintenance, and transaction processing....
Relationship Banker LP - Prices Corner
- Wilmington, DE (7 miles from Greenville, DE)
- 6 days ago
- Wilmington, DE (7 miles from Greenville, DE)
- 6 days ago
banking deposit and credit products and services, based on customers' needs Analyze tactical business challenges related to full-service banking experience to emerging affluent and high-value customers...
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Relationship Banker, Wilmington, DE
- Wilmington, DE (7 miles from Greenville, DE)
- 6 days ago
- Wilmington, DE (7 miles from Greenville, DE)
- 6 days ago
(OR)12+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening...
Consumer And Business Banking, Senior Relationship Banker, Ardmore, PA
- Ardmore, PA (21 miles from Greenville, DE)
- 6 days ago
- Ardmore, PA (21 miles from Greenville, DE)
- 6 days ago
Skills and Abilities: Strong financial acumen; general knowledge of consumer and small business products, and small business lending. Motivated to help people achieve financial goals....
Relationship Banker - 69th Street Financial Center
- Upper Darby, PA (21 miles from Greenville, DE)
- 6 days ago
- Upper Darby, PA (21 miles from Greenville, DE)
- 6 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Senior Client Service Manager - National
- Wilmington, DE (7 miles from Greenville, DE)
- 7 days ago
- Wilmington, DE (7 miles from Greenville, DE)
- 7 days ago
Senior Client Service Manager - National at Highmark Health in Wilmington, Delaware, United States Job Description Company : Highmark Inc. Job Description : JOB SUMMARY This job partners with...
- West Chester, PA (13 miles from Greenville, DE)
- 7 days ago
- West Chester, PA (13 miles from Greenville, DE)
- 7 days ago
Primary Responsibilities: Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile...
Relationship Banker - Wilmington Market
- Glen Mills, PA (10 miles from Greenville, DE)
- 9 days ago
- Glen Mills, PA (10 miles from Greenville, DE)
- 9 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Kennett Pike Financial Center
- Greenville, DE
- 12 days ago
- Greenville, DE
- 12 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Upper Darby, PA - (Spanish Required)
- Upper Darby, PA (21 miles from Greenville, DE)
- 24 days ago
- Upper Darby, PA (21 miles from Greenville, DE)
- 24 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - West Deptford Branch
- Thorofare, NJ (22 miles from Greenville, DE)
- 30+ days ago
- Thorofare, NJ (22 miles from Greenville, DE)
- 30+ days ago
Advises on consumer lending options and takes loan applications. Adheres to internal controls, operational procedures and risk management policies....
Relationship/Sr. Relationship Banker - West Deptford Branch
- West Deptford, NJ (21 miles from Greenville, DE)
- 30+ days ago
- West Deptford, NJ (21 miles from Greenville, DE)
- 30+ days ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
Relationship/Sr. Relationship Banker - West Deptford Branch
- Thorofare, NJ (22 miles from Greenville, DE)
- 30+ days ago
- Thorofare, NJ (22 miles from Greenville, DE)
- 30+ days ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
Demographic Data for Greenville, DE
Moving to Greenville, DE? Find some basic demographic data about Greenville, DE below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Greenville, DE
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Greenville, DE offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- BSA
- Know Your Customer
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Treasury Management
- Financial Services
- Wealth Management
- Fraud Investigation
- Client Services
- Customer Retention
- Cash Handling
- Resolution
- Notary Public
- Business Administration
- Problem Resolution
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Relationship Management
- Finance
- Business Development
- Customer Relations
- High School Diploma
- Listening
- Retail
- Written Communication
- Telephone Skills
- Typing
- Coaching
- Reporting
- Regulations
- Microsoft PowerPoint
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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