Customer Service Manager Jobs in Riverside, CT
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker - Scarsdale Central Park - Scarsdale, NY
- Scarsdale, NY (12 miles from Riverside, CT)
- 16 hours ago
- Scarsdale, NY (12 miles from Riverside, CT)
- 16 hours ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Heathcote - Scarsdale, NY
- Scarsdale, NY (12 miles from Riverside, CT)
- 16 hours ago
- Scarsdale, NY (12 miles from Riverside, CT)
- 16 hours ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Thruway - Tarrytown, NY
- Tarrytown, NY (14 miles from Riverside, CT)
- 16 hours ago
- Tarrytown, NY (14 miles from Riverside, CT)
- 16 hours ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Bridgeport, CT area
- Fairfield, CT (18 miles from Riverside, CT)
- 20 hours ago
- Fairfield, CT (18 miles from Riverside, CT)
- 20 hours ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Client Service Manager, Wireless
- Melville, NY (19 miles from Riverside, CT)
- 20 hours ago
- Melville, NY (19 miles from Riverside, CT)
- 20 hours ago
Position Title: Client Service Manager (P3) Company Summary Crown Castle is the nation's largest provider of shared communications infrastructure: towers, small cells and fiber. It all works...
Banking Center Region Relationship Banker 1
- Queens Village, NY (22 miles from Riverside, CT)
- 21 hours ago
- Queens Village, NY (22 miles from Riverside, CT)
- 21 hours ago
. * Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions* Expected to achieve/ exceed both individual and team goals in sales, service, and...
Banking Center Relationship Banker 2
- Bridgeport, CT (21 miles from Riverside, CT)
- 1 day ago
- Bridgeport, CT (21 miles from Riverside, CT)
- 1 day ago
Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions as needed....
Relationship Banker - Commack Vets Hwy - Commack, NY
- Commack, NY (20 miles from Riverside, CT)
- 2 days ago
- Commack, NY (20 miles from Riverside, CT)
- 2 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Flushing, NY (23 miles from Riverside, CT)
- 7 days ago
- Flushing, NY (23 miles from Riverside, CT)
- 7 days ago
Introduction Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our...
- Greenwich, CT (2 miles from Riverside, CT)
- 8 days ago
- Greenwich, CT (2 miles from Riverside, CT)
- 8 days ago
Primary Responsibilities: Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile...
Relationship Banker - Scarsdale Financial Center Bilingual Spanish Required
- Scarsdale, NY (12 miles from Riverside, CT)
- 8 days ago
- Scarsdale, NY (12 miles from Riverside, CT)
- 8 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Huntington Square - East Northport, NY
- East Northport, NY (18 miles from Riverside, CT)
- 8 days ago
- East Northport, NY (18 miles from Riverside, CT)
- 8 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - South Huntington Financial Center Bilingual Spanish required
- Huntington Station, NY (19 miles from Riverside, CT)
- 9 days ago
- Huntington Station, NY (19 miles from Riverside, CT)
- 9 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Stony Hill Danbury - Danbury, CT
- Danbury, CT (24 miles from Riverside, CT)
- 9 days ago
- Danbury, CT (24 miles from Riverside, CT)
- 9 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Flushing, NY (23 miles from Riverside, CT)
- 13 days ago
- Flushing, NY (23 miles from Riverside, CT)
- 13 days ago
Financial Advisors, Mortgage Loan Originators, Commercial Lenders). Proactively support branch new business promotions. Operations Perform deposits and withdrawal transactions....
Demographic Data for Riverside, CT
Moving to Riverside, CT? Find some basic demographic data about Riverside, CT below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Riverside, CT
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Riverside, CT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Account Maintenance
- Private Banking
- Wire Transfers
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Retail
- Business Development
- High School Diploma
- Customer Relations
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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