Customer Service Manager Jobs in Ridgefield, CT
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker, Cortlandt Manor, NY
- Yorktown Heights, NY (15 miles from Ridgefield, CT)
- 1 day ago
- Yorktown Heights, NY (15 miles from Ridgefield, CT)
- 1 day ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
MEP/PEP Client Service Manager
- Bridgeport, CT (17 miles from Ridgefield, CT)
- 1 day ago
- Bridgeport, CT (17 miles from Ridgefield, CT)
- 1 day ago
Newport, an Ascensus company, helps employers offer their associates a more secure financial future through retirement plans, insurance and consulting services. Newport offers comprehensive plan...
Relationship Banker, White Plains, NY
- White Plains, NY (23 miles from Ridgefield, CT)
- 2 days ago
- White Plains, NY (23 miles from Ridgefield, CT)
- 2 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Stratford, CT (19 miles from Ridgefield, CT)
- 3 days ago
- Stratford, CT (19 miles from Ridgefield, CT)
- 3 days ago
Banker Business Unit: Retail Reports to: Varies Based on Assignment Position Overview: This position is expected to develop proficiency of basic consumer banking transactions, account servicing, and lending...
Bilingual Senior Relationship Banker (English and Spanish)
- Ossining, NY (19 miles from Ridgefield, CT)
- 6 days ago
- Ossining, NY (19 miles from Ridgefield, CT)
- 6 days ago
Build relationships with non-branch business partners (e.g. business bankers, mortgage loan originators). Perform basic sales duties....
Customer Experience Manager - Woodbury
- Newtown, CT (10 miles from Ridgefield, CT)
- 7 days ago
- Newtown, CT (10 miles from Ridgefield, CT)
- 7 days ago
Solicit new business from existing and potential customers by independently identifying sales opportunities, uncovering needs and referring them to Commercial Lending, Retail Lending and Newtown Investment...
Relationship Banker - Greenburgh, NY
- White Plains, NY (23 miles from Ridgefield, CT)
- 7 days ago
- White Plains, NY (23 miles from Ridgefield, CT)
- 7 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Thruway - Tarrytown, NY
- Tarrytown, NY (24 miles from Ridgefield, CT)
- 8 days ago
- Tarrytown, NY (24 miles from Ridgefield, CT)
- 8 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Bridgeport, CT area
- Fairfield, CT (14 miles from Ridgefield, CT)
- 8 days ago
- Fairfield, CT (14 miles from Ridgefield, CT)
- 8 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Banking Center Relationship Banker 2
- Bridgeport, CT (17 miles from Ridgefield, CT)
- 9 days ago
- Bridgeport, CT (17 miles from Ridgefield, CT)
- 9 days ago
Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions as needed....
- Greenwich, CT (19 miles from Ridgefield, CT)
- 15 days ago
- Greenwich, CT (19 miles from Ridgefield, CT)
- 15 days ago
Primary Responsibilities: Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile...
Relationship Banker - Stony Hill Danbury - Danbury, CT
- Danbury, CT (5 miles from Ridgefield, CT)
- 17 days ago
- Danbury, CT (5 miles from Ridgefield, CT)
- 17 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Southbury, CT (17 miles from Ridgefield, CT)
- 27 days ago
- Southbury, CT (17 miles from Ridgefield, CT)
- 27 days ago
Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions Expected to achieve/ exceed both individual and team goals in sales, service, and operations...
Relationship Banker - Bridgeport Boston Ave - Bridgeport, CT
- Bridgeport, CT (17 miles from Ridgefield, CT)
- 29 days ago
- Bridgeport, CT (17 miles from Ridgefield, CT)
- 29 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Tarrytown, NY (24 miles from Ridgefield, CT)
- 30+ days ago
- Tarrytown, NY (24 miles from Ridgefield, CT)
- 30+ days ago
About Wealth Enhancement Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of...
Demographic Data for Ridgefield, CT
Moving to Ridgefield, CT? Find some basic demographic data about Ridgefield, CT below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Ridgefield, CT
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Ridgefield, CT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Account Maintenance
- Wire Transfers
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Retail
- Listening
- Business Development
- Customer Relations
- High School Diploma
- Written Communication
- Telephone Skills
- Typing
- Reporting
- Collaboration
- Policy Development
- Coaching
- Regulations
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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