Customer Service Manager Jobs in Ridgefield, CT

A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.

Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.

1-15 of 21 Jobs

Relationship Banker - Thruway - Tarrytown, NY

  • Tarrytown, NY (24 miles from Ridgefield, CT)
  • 18 hours ago
  • Tarrytown, NY (24 miles from Ridgefield, CT)
  • 18 hours ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker - Bridgeport, CT area

  • Fairfield, CT (14 miles from Ridgefield, CT)
  • 22 hours ago
  • Fairfield, CT (14 miles from Ridgefield, CT)
  • 22 hours ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Banking Center Senior Relationship Banker

  • Shelton, CT (18 miles from Ridgefield, CT)
  • 1 day ago
  • Shelton, CT (18 miles from Ridgefield, CT)
  • 1 day ago

If you're looking for a meaningful career, you'll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families,...

Banking Center Relationship Banker 2

  • Bridgeport, CT (17 miles from Ridgefield, CT)
  • 1 day ago
  • Bridgeport, CT (17 miles from Ridgefield, CT)
  • 1 day ago

Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions as needed....

Relationship Banker

  • Greenwich, CT (19 miles from Ridgefield, CT)
  • 8 days ago
  • Greenwich, CT (19 miles from Ridgefield, CT)
  • 8 days ago

Primary Responsibilities: Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile...

Relationship Banker - Stony Hill Danbury - Danbury, CT

  • Danbury, CT (5 miles from Ridgefield, CT)
  • 9 days ago
  • Danbury, CT (5 miles from Ridgefield, CT)
  • 9 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Region Relationship Banker 1

  • Southbury, CT (17 miles from Ridgefield, CT)
  • 20 days ago
  • Southbury, CT (17 miles from Ridgefield, CT)
  • 20 days ago

Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions Expected to achieve/ exceed both individual and team goals in sales, service, and operations...

Relationship Banker - Bridgeport Boston Ave - Bridgeport, CT

  • Bridgeport, CT (17 miles from Ridgefield, CT)
  • 22 days ago
  • Bridgeport, CT (17 miles from Ridgefield, CT)
  • 22 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Client Service Manager

  • Tarrytown, NY (24 miles from Ridgefield, CT)
  • 28 days ago
  • Tarrytown, NY (24 miles from Ridgefield, CT)
  • 28 days ago

About Wealth Enhancement Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of...

Relationship Banker - Rosedale, White Plains, NY

  • White Plains, NY (23 miles from Ridgefield, CT)
  • 29 days ago
  • White Plains, NY (23 miles from Ridgefield, CT)
  • 29 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Bilingual Relationship Banker

  • Bridgeport, CT (17 miles from Ridgefield, CT)
  • 30+ days ago
  • Bridgeport, CT (17 miles from Ridgefield, CT)
  • 30+ days ago

Primary Responsibilities: Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile...

Relationship Banker - Briarcliff

  • Briarcliff Manor, NY (21 miles from Ridgefield, CT)
  • 30+ days ago
  • Briarcliff Manor, NY (21 miles from Ridgefield, CT)
  • 30+ days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker - Stamford Greenwich market area

  • Norwalk, CT (12 miles from Ridgefield, CT)
  • 30+ days ago
  • Norwalk, CT (12 miles from Ridgefield, CT)
  • 30+ days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Bilingual Senior Relationship Banker (English & Spanish)

  • Mount Kisco, NY (13 miles from Ridgefield, CT)
  • 30+ days ago
  • Mount Kisco, NY (13 miles from Ridgefield, CT)
  • 30+ days ago

Build relationships with non-branch business partners (e.g. business bankers, mortgage loan originators). Perform basic sales duties....

Business Relationship Banker

  • Newtown, CT (10 miles from Ridgefield, CT)
  • 30+ days ago
  • Newtown, CT (10 miles from Ridgefield, CT)
  • 30+ days ago

Assist in account opening when needed and accept business loan applications within the scope of the Small Business Lending program....

Demographic Data for Ridgefield, CT

Moving to Ridgefield, CT? Find some basic demographic data about Ridgefield, CT below.


Local
National
25,077
792
Medium

Customer Service Manager Online Courses and Training Opportunities

iHireBanking curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Team Engagement for Customer Service Managers
Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...
Customer Service Career Guide: From Agent to Manager
This course walks you through every stage of the support career path - from entry-level agent to team lead and manager. You'll learn the core responsibilities, required soft skills, and...
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...

Salary for Customer Service Manager Jobs in Ridgefield, CT

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Customer Service Manager positions.



Highest Education Level

Customer Service Managers in Ridgefield, CT offer the following education background
Bachelor's Degree
35.3%
High School or GED
23.5%
Associate's Degree
14.7%
Master's Degree
11.9%
Vocational Degree or Certification
11.1%
Some College
2.0%
Doctorate Degree
0.8%
Some High School
0.7%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Managers in Ridgefield, CT
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%



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