Customer Service Manager Jobs in Ridgefield, CT
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Shelton, CT (18 miles from Ridgefield, CT)
- 18 days ago
- Shelton, CT (18 miles from Ridgefield, CT)
- 18 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Relationship Banker - Bridgeport, CT area
- Stratford, CT (19 miles from Ridgefield, CT)
- 2 days ago
- Stratford, CT (19 miles from Ridgefield, CT)
- 2 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Briarcliff
- Briarcliff Manor, NY (21 miles from Ridgefield, CT)
- 3 days ago
- Briarcliff Manor, NY (21 miles from Ridgefield, CT)
- 3 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Stamford Greenwich market area
- Norwalk, CT (12 miles from Ridgefield, CT)
- 3 days ago
- Norwalk, CT (12 miles from Ridgefield, CT)
- 3 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Ansonia Financial Center
- Ansonia, CT (22 miles from Ridgefield, CT)
- 3 days ago
- Ansonia, CT (22 miles from Ridgefield, CT)
- 3 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Bilingual Senior Relationship Banker (English & Spanish)
- Mount Kisco, NY (13 miles from Ridgefield, CT)
- 4 days ago
- Mount Kisco, NY (13 miles from Ridgefield, CT)
- 4 days ago
Build relationships with non-branch business partners (e.g. business bankers, mortgage loan originators). Perform basic sales duties....
Banking Center Relationship Banker 2
- Southbury, CT (17 miles from Ridgefield, CT)
- 4 days ago
- Southbury, CT (17 miles from Ridgefield, CT)
- 4 days ago
Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions as needed....
Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions Expected to achieve/ exceed both individual and team goals in sales, service, and operations...
- Newtown, CT (10 miles from Ridgefield, CT)
- 8 days ago
- Newtown, CT (10 miles from Ridgefield, CT)
- 8 days ago
Think collaboratively when working with other bank partners including Commercial Lending Officers, Mortgage Loan Officers, and other Retail Banking employees to generate local business growth opportunities...
Relationship Banker - High Ridge Rd - Stamford, CT
- Stamford, CT (17 miles from Ridgefield, CT)
- 11 days ago
- Stamford, CT (17 miles from Ridgefield, CT)
- 11 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Southbury, CT (17 miles from Ridgefield, CT)
- 17 days ago
- Southbury, CT (17 miles from Ridgefield, CT)
- 17 days ago
Identifies customers' needs through the banks retail sales process to provide proactive basic sales solutions through customer outreach for basic customer needs and/or refer complex customer needs...
Relationship Banker - Stony Hill Danbury - Danbury, CT
- Danbury, CT (5 miles from Ridgefield, CT)
- 24 days ago
- Danbury, CT (5 miles from Ridgefield, CT)
- 24 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Banking Center Relationship Banker 2
- Bridgeport, CT (17 miles from Ridgefield, CT)
- 29 days ago
- Bridgeport, CT (17 miles from Ridgefield, CT)
- 29 days ago
Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions as needed....
Banking Center Relationship Banker 1
- Shelton, CT (18 miles from Ridgefield, CT)
- 30+ days ago
- Shelton, CT (18 miles from Ridgefield, CT)
- 30+ days ago
. * Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions * Support segmentation strategy by implementing sales, retention, and other bank...
Relationship Banker - Westchester North and Putnam Counties, NY
- Somers, NY (10 miles from Ridgefield, CT)
- 30+ days ago
- Somers, NY (10 miles from Ridgefield, CT)
- 30+ days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Demographic Data for Ridgefield, CT
Moving to Ridgefield, CT? Find some basic demographic data about Ridgefield, CT below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Ridgefield, CT
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Ridgefield, CT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Treasury Management
- Financial Services
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Business Administration
- Problem Resolution
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Relationship Management
- Finance
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Coaching
- Microsoft PowerPoint
- Regulations
- Reporting
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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