Customer Service Manager Jobs in Manchester, CT
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker - CT Central market
- Berlin, CT (17 miles from Manchester, CT)
- 5 hours ago
- Berlin, CT (17 miles from Manchester, CT)
- 5 hours ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Unionville, CT (22 miles from Manchester, CT)
- 1 day ago
- Unionville, CT (22 miles from Manchester, CT)
- 1 day ago
Primary Responsibilities: Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile...
Relationship Banker, Bristol, CT
- Bristol, CT (22 miles from Manchester, CT)
- 1 day ago
- Bristol, CT (22 miles from Manchester, CT)
- 1 day ago
Relationship Banker, Bristol, CTBristol, United States of America WHAT YOU WILL BE DOING USA Job Family Description: Identifies and pursues new sales prospects within existing or untapped markets....
Relationship Banker, Newington South, CT
- Newington, CT (11 miles from Manchester, CT)
- 1 day ago
- Newington, CT (11 miles from Manchester, CT)
- 1 day ago
Relationship Banker, Newington South, CTNewington, United States of America WHAT YOU WILL BE DOING Santander is one of the largest banks in the world, and one of the top banks in the United States...
Relationship Banker - Farmington Ave - Farmington, CT
- Farmington, CT (16 miles from Manchester, CT)
- 2 days ago
- Farmington, CT (16 miles from Manchester, CT)
- 2 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Hartford, CT (7 miles from Manchester, CT)
- 5 days ago
- Hartford, CT (7 miles from Manchester, CT)
- 5 days ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and...
- Middletown, CT (16 miles from Manchester, CT)
- 6 days ago
- Middletown, CT (16 miles from Manchester, CT)
- 6 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker, Silver Lane, CT
- Silver Lane, CT (5 miles from Manchester, CT)
- 8 days ago
- Silver Lane, CT (5 miles from Manchester, CT)
- 8 days ago
(OR) 12+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening...
Banking Center Senior Relationship Banker
- West Hartford, CT (12 miles from Manchester, CT)
- 8 days ago
- West Hartford, CT (12 miles from Manchester, CT)
- 8 days ago
They will play a vital role in the coaching of staff to cross sell products and services by maintaining a working knowledge of Webster's products....
Banking Center Relationship Banker 1
- Bristol, CT (22 miles from Manchester, CT)
- 8 days ago
- Bristol, CT (22 miles from Manchester, CT)
- 8 days ago
Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions Support segmentation strategy by implementing sales, retention, and other bank initiatives...
Relationship Banker - Torrington, CT
- New Britain, CT (15 miles from Manchester, CT)
- 10 days ago
- New Britain, CT (15 miles from Manchester, CT)
- 10 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Rocky Hill Financial Center
- Rocky Hill, CT (10 miles from Manchester, CT)
- 11 days ago
- Rocky Hill, CT (10 miles from Manchester, CT)
- 11 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Rocky Hill, CT (10 miles from Manchester, CT)
- 12 days ago
- Rocky Hill, CT (10 miles from Manchester, CT)
- 12 days ago
Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions Expected to achieve/ exceed both individual and team goals in sales, service, and operations...
Relationship Banker I ( Sixth Street Branch)
- Springfield, MA (23 miles from Manchester, CT)
- 20 days ago
- Springfield, MA (23 miles from Manchester, CT)
- 20 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker I (Republic Branch)
- Springfield, MA (23 miles from Manchester, CT)
- 23 days ago
- Springfield, MA (23 miles from Manchester, CT)
- 23 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Demographic Data for Manchester, CT
Moving to Manchester, CT? Find some basic demographic data about Manchester, CT below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Manchester, CT
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Manchester, CT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Commercial Banking
- Account Maintenance
- Private Banking
- Cross Selling
- Wire Transfers
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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