Customer Service Manager Jobs in Greenwich, CT
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker - Ardsley, NY
- Ardsley, NY (11 miles from Greenwich, CT)
- 5 hours ago
- Ardsley, NY (11 miles from Greenwich, CT)
- 5 hours ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Bilingual Senior Relationship Banker (English and Spanish)
- Ossining, NY (15 miles from Greenwich, CT)
- 5 hours ago
- Ossining, NY (15 miles from Greenwich, CT)
- 5 hours ago
Build relationships with non-branch business partners (e.g. business bankers, mortgage loan originators). Perform basic sales duties....
Banking Center Senior Relationship Banker
- Bridgeport, CT (23 miles from Greenwich, CT)
- 14 hours ago
- Bridgeport, CT (23 miles from Greenwich, CT)
- 14 hours ago
If you're looking for a meaningful career, you'll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families,...
Relationship Banker - Greenburgh, NY
- White Plains, NY (7 miles from Greenwich, CT)
- 18 hours ago
- White Plains, NY (7 miles from Greenwich, CT)
- 18 hours ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Vernon Hills - Scarsdale, NY
- Scarsdale, NY (9 miles from Greenwich, CT)
- 18 hours ago
- Scarsdale, NY (9 miles from Greenwich, CT)
- 18 hours ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Scarsdale Central Park - Scarsdale, NY
- Scarsdale, NY (9 miles from Greenwich, CT)
- 1 day ago
- Scarsdale, NY (9 miles from Greenwich, CT)
- 1 day ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Heathcote - Scarsdale, NY
- Scarsdale, NY (9 miles from Greenwich, CT)
- 1 day ago
- Scarsdale, NY (9 miles from Greenwich, CT)
- 1 day ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Thruway - Tarrytown, NY
- Tarrytown, NY (12 miles from Greenwich, CT)
- 1 day ago
- Tarrytown, NY (12 miles from Greenwich, CT)
- 1 day ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Bridgeport, CT area
- Fairfield, CT (20 miles from Greenwich, CT)
- 1 day ago
- Fairfield, CT (20 miles from Greenwich, CT)
- 1 day ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Client Service Manager, Wireless
- Melville, NY (21 miles from Greenwich, CT)
- 1 day ago
- Melville, NY (21 miles from Greenwich, CT)
- 1 day ago
Position Title: Client Service Manager (P3) Company Summary Crown Castle is the nation's largest provider of shared communications infrastructure: towers, small cells and fiber. It all works...
Banking Center Region Relationship Banker 1
- Queens Village, NY (22 miles from Greenwich, CT)
- 1 day ago
- Queens Village, NY (22 miles from Greenwich, CT)
- 1 day ago
. * Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions* Expected to achieve/ exceed both individual and team goals in sales, service, and...
Banking Center Relationship Banker 2
- Bridgeport, CT (23 miles from Greenwich, CT)
- 2 days ago
- Bridgeport, CT (23 miles from Greenwich, CT)
- 2 days ago
Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions as needed....
Relationship Banker - Commack Vets Hwy - Commack, NY
- Commack, NY (22 miles from Greenwich, CT)
- 3 days ago
- Commack, NY (22 miles from Greenwich, CT)
- 3 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Banking Center Region Relationship Banker 1
- Forest Hills, NY (24 miles from Greenwich, CT)
- 6 days ago
- Forest Hills, NY (24 miles from Greenwich, CT)
- 6 days ago
Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions Expected to achieve/ exceed both individual and team goals in sales, service, and operations...
- Saddle River, NJ (24 miles from Greenwich, CT)
- 7 days ago
- Saddle River, NJ (24 miles from Greenwich, CT)
- 7 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Demographic Data for Greenwich, CT
Moving to Greenwich, CT? Find some basic demographic data about Greenwich, CT below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Greenwich, CT
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Greenwich, CT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- BSA
- Account Maintenance
- Private Banking
- Wire Transfers
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Retail
- Business Development
- High School Diploma
- Customer Relations
- Written Communication
- Telephone Skills
- Typing
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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