Customer Service Manager Jobs in Greenwich, CT

A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.

Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.

1-15 of 44 Jobs

Region Associate Relationship Banker

Forest Hills, NY (24 miles from Greenwich, CT)
4 hours ago

Forest Hills, NY (24 miles from Greenwich, CT)
4 hours ago

Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions Expected to achieve/ exceed both individual and team goals in sales, service, and operations...

Relationship Banker - Larchmont, NY

Larchmont, NY (9 miles from Greenwich, CT)
15 hours ago

Larchmont, NY (9 miles from Greenwich, CT)
15 hours ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker - Flushing NY Area Bilingual Mandarin required

Flushing, NY (22 miles from Greenwich, CT)
19 hours ago

Flushing, NY (22 miles from Greenwich, CT)
19 hours ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker - Bridgeport, CT area

Bridgeport, CT (23 miles from Greenwich, CT)
3 days ago

Bridgeport, CT (23 miles from Greenwich, CT)
3 days ago

Relationship Banker - Elmwood Park, Englewood - Palisade & Lodi, NJ Financial Centers

Englewood, NJ (20 miles from Greenwich, CT)
3 days ago

Englewood, NJ (20 miles from Greenwich, CT)
3 days ago

Relationship Banker - Bergen/North Market - Closter, Hillsdale & Tenafly Financial Centers

Tenafly, NJ (19 miles from Greenwich, CT)
3 days ago

Tenafly, NJ (19 miles from Greenwich, CT)
3 days ago

Relationship Banker I (PT)

Queens Village, NY (22 miles from Greenwich, CT)
3 days ago

Queens Village, NY (22 miles from Greenwich, CT)
3 days ago

Financial Advisors, Mortgage Loan Originators, Commercial Lenders). Proactively support branch new business promotions....

Relationship Banker - Briarcliff

Briarcliff Manor, NY (13 miles from Greenwich, CT)
4 days ago

Briarcliff Manor, NY (13 miles from Greenwich, CT)
4 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker - Stamford Greenwich market area

Norwalk, CT (11 miles from Greenwich, CT)
4 days ago

Norwalk, CT (11 miles from Greenwich, CT)
4 days ago

Retail Relationship Banker

Mineola, NY (20 miles from Greenwich, CT)
4 days ago

Mineola, NY (20 miles from Greenwich, CT)
4 days ago

Summary Serves customers by providing trusted banking advice, processing a variety of banking transactions, opening new accounts and researching and resolving problems in a manner which promotes...

Bilingual Senior Relationship Banker (English & Spanish)

Mount Kisco, NY (12 miles from Greenwich, CT)
5 days ago

Mount Kisco, NY (12 miles from Greenwich, CT)
5 days ago

Build relationships with non-branch business partners (e.g. business bankers, mortgage loan originators). Perform basic sales duties....

Banking Center Associate Relationship Banker

Ridgefield, CT (19 miles from Greenwich, CT)
6 days ago

Ridgefield, CT (19 miles from Greenwich, CT)
6 days ago

Relationship Banker I (PT)

Flushing, NY (22 miles from Greenwich, CT)
6 days ago

Flushing, NY (22 miles from Greenwich, CT)
6 days ago

Financial Advisors, Mortgage Loan Originators, Commercial Lenders). Proactively support branch new business promotions....

Banking Center Relationship Banker 1

Flushing, NY (22 miles from Greenwich, CT)
6 days ago

Flushing, NY (22 miles from Greenwich, CT)
6 days ago

Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions Support segmentation strategy by implementing sales, retention, and other bank initiatives...

Senior Consumer Relationship Banker (Edgewater Branch)

Edgewater, NJ (23 miles from Greenwich, CT)
6 days ago

Edgewater, NJ (23 miles from Greenwich, CT)
6 days ago

role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...

View all 44 jobs

Demographic Data for Greenwich, CT

Moving to Greenwich, CT? Find some basic demographic data about Greenwich, CT below.

Median Age

Average Household Income

Home Value vs Household Income in Greenwich, CT

Local

National

Total Population

40,297

Number of Businesses

1,919

City Size

Medium

Customer Service Manager Online Courses and Training Opportunities

iHireBanking curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Team Engagement for Customer Service Managers

Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...

Service Etiquette in Financial Services

Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...

IT Customer Service

When people think about IT, or information technology departments, they might imagine workers typing away in front of the light of their computer screens with little outside interaction during...

Salary for Customer Service Manager Jobs in Greenwich, CT

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Customer Service Manager positions.

Highest Education Level

Customer Service Managers in Greenwich, CT offer the following education background

Bachelor's Degree

35.2%

High School or GED

23.5%

Associate's Degree

14.6%

Master's Degree

11.9%

Vocational Degree or Certification

11.1%

Some College

2.0%

Doctorate Degree

0.8%

Some High School

0.7%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Customer Service Managers in Greenwich, CT

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Manager position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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