Customer Service Manager Jobs in East Hartford, CT
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Farmington, CT (11 miles from East Hartford, CT)
- 23 hours ago
- Farmington, CT (11 miles from East Hartford, CT)
- 23 hours ago
Primary Responsibilities: Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile...
Relationship Banker - CT Central market
- Middletown, CT (15 miles from East Hartford, CT)
- 1 day ago
- Middletown, CT (15 miles from East Hartford, CT)
- 1 day ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Farmington Ave - Farmington, CT
- Farmington, CT (11 miles from East Hartford, CT)
- 3 days ago
- Farmington, CT (11 miles from East Hartford, CT)
- 3 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Middletown, CT (15 miles from East Hartford, CT)
- 7 days ago
- Middletown, CT (15 miles from East Hartford, CT)
- 7 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
(OR) 12+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening...
Relationship Banker, Silver Lane, CT
- Silver Lane, CT (1 mile from East Hartford, CT)
- 10 days ago
- Silver Lane, CT (1 mile from East Hartford, CT)
- 10 days ago
(OR) 12+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening...
Banking Center Senior Relationship Banker
- West Hartford, CT (7 miles from East Hartford, CT)
- 10 days ago
- West Hartford, CT (7 miles from East Hartford, CT)
- 10 days ago
They will play a vital role in the coaching of staff to cross sell products and services by maintaining a working knowledge of Webster's products....
Banking Center Relationship Banker 1
- Bristol, CT (17 miles from East Hartford, CT)
- 10 days ago
- Bristol, CT (17 miles from East Hartford, CT)
- 10 days ago
Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions Support segmentation strategy by implementing sales, retention, and other bank initiatives...
Relationship Banker - Torrington, CT
- New Britain, CT (11 miles from East Hartford, CT)
- 12 days ago
- New Britain, CT (11 miles from East Hartford, CT)
- 12 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Rocky Hill, CT (8 miles from East Hartford, CT)
- 14 days ago
- Rocky Hill, CT (8 miles from East Hartford, CT)
- 14 days ago
Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions Expected to achieve/ exceed both individual and team goals in sales, service, and operations...
Relationship Banker I ( Sixth Street Branch)
- Springfield, MA (22 miles from East Hartford, CT)
- 22 days ago
- Springfield, MA (22 miles from East Hartford, CT)
- 22 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker I (Republic Branch)
- Springfield, MA (22 miles from East Hartford, CT)
- 25 days ago
- Springfield, MA (22 miles from East Hartford, CT)
- 25 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
- Simsbury, CT (11 miles from East Hartford, CT)
- 25 days ago
- Simsbury, CT (11 miles from East Hartford, CT)
- 25 days ago
Must be eligible to be registered in the Nationwide Mortgage Licensing System & Registry for purposes of SAFE Act. Available to work Saturday hours and travel to nearby offices as required....
Relationship Banker - Shops at Stonebridge - Cheshire, CT
- Cheshire, CT (24 miles from East Hartford, CT)
- 25 days ago
- Cheshire, CT (24 miles from East Hartford, CT)
- 25 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker II (Ozark Corners Branch)
- Springfield, MA (22 miles from East Hartford, CT)
- 26 days ago
- Springfield, MA (22 miles from East Hartford, CT)
- 26 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Demographic Data for East Hartford, CT
Moving to East Hartford, CT? Find some basic demographic data about East Hartford, CT below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in East Hartford, CT
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in East Hartford, CT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Commercial Banking
- Account Maintenance
- Private Banking
- Cross Selling
- Wire Transfers
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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