Customer Service Manager Jobs in Darien, CT
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Banking Center Relationship Banker 2
- Kings Park, NY (17 miles from Darien, CT)
- 1 day ago
- Kings Park, NY (17 miles from Darien, CT)
- 1 day ago
Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions as needed....
- Greenvale, NY (19 miles from Darien, CT)
- 2 days ago
- Greenvale, NY (19 miles from Darien, CT)
- 2 days ago
Build relationships with non-branch business partners (e.g. business bankers, mortgage loan originators). Perform basic sales duties....
Relationship Banker - Commack Financial Center
- Commack, NY (19 miles from Darien, CT)
- 4 days ago
- Commack, NY (19 miles from Darien, CT)
- 4 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Great Neck Financial Center
- Great Neck, NY (24 miles from Darien, CT)
- 5 days ago
- Great Neck, NY (24 miles from Darien, CT)
- 5 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Oyster Bay Financial Center Bilingual Spanish required
- Oyster Bay, NY (14 miles from Darien, CT)
- 5 days ago
- Oyster Bay, NY (14 miles from Darien, CT)
- 5 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Glen Cove Financial Center Bilingual Spanish required
- Glen Cove, NY (15 miles from Darien, CT)
- 5 days ago
- Glen Cove, NY (15 miles from Darien, CT)
- 5 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Banking Center Relationship Banker 1
- Bayside, NY (24 miles from Darien, CT)
- 11 days ago
- Bayside, NY (24 miles from Darien, CT)
- 11 days ago
Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions Support segmentation strategy by implementing sales, retention, and other bank initiatives...
Relationship Banker - Bridgeport Boston Ave - Bridgeport, CT
- Bridgeport, CT (15 miles from Darien, CT)
- 11 days ago
- Bridgeport, CT (15 miles from Darien, CT)
- 11 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Cross County, Yonkers, NY
- Yonkers, NY (22 miles from Darien, CT)
- 12 days ago
- Yonkers, NY (22 miles from Darien, CT)
- 12 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Danbury, CT area
- Danbury, CT (20 miles from Darien, CT)
- 16 days ago
- Danbury, CT (20 miles from Darien, CT)
- 16 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Employee Benefits Client Service Manager (hybrid)
- Melville, NY (20 miles from Darien, CT)
- 17 days ago
- Melville, NY (20 miles from Darien, CT)
- 17 days ago
About Premier Benefit Plans, A Division of Patriot Growth Insurance Services: Founded in 1995 on Long Island, Premier Benefit Plans is a strategically focused and service driven employee benefits...
Relationship Banker - Shelton, CT
- Shelton, CT (24 miles from Darien, CT)
- 18 days ago
- Shelton, CT (24 miles from Darien, CT)
- 18 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Tarrytown, NY (19 miles from Darien, CT)
- 18 days ago
- Tarrytown, NY (19 miles from Darien, CT)
- 18 days ago
About Wealth Enhancement Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of...
Relationship Banker - Quaker Ridge, New Rochelle, NY
- New Rochelle, NY (19 miles from Darien, CT)
- 19 days ago
- New Rochelle, NY (19 miles from Darien, CT)
- 19 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Rosedale, White Plains, NY
- White Plains, NY (15 miles from Darien, CT)
- 19 days ago
- White Plains, NY (15 miles from Darien, CT)
- 19 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Demographic Data for Darien, CT
Moving to Darien, CT? Find some basic demographic data about Darien, CT below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Darien, CT
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Darien, CT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- BSA
- Commercial Banking
- Account Maintenance
- Private Banking
- Cross Selling
- Wire Transfers
- Mortgage Processing
- Treasury Management
- Financial Services
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Resolution
- Business Administration
- Notary Public
- Problem Resolution
- Sales Management
- Referrals
- Customer Satisfaction
- Relationship Management
- Risk Management
- Finance
- Listening
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Coaching
- Reporting
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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