Customer Service Manager Jobs in Bridgeport, CT
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Greenwich, CT (23 miles from Bridgeport, CT)
- 23 hours ago
- Greenwich, CT (23 miles from Bridgeport, CT)
- 23 hours ago
Primary Responsibilities: Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile...
Relationship Banker - Huntington Square - East Northport, NY
- East Northport, NY (22 miles from Bridgeport, CT)
- 1 day ago
- East Northport, NY (22 miles from Bridgeport, CT)
- 1 day ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker, New Haven, CT
- New Haven, CT (17 miles from Bridgeport, CT)
- 1 day ago
- New Haven, CT (17 miles from Bridgeport, CT)
- 1 day ago
Relationship Banker, New Haven, CTNew Haven, United States of America WHAT YOU WILL BE DOING USA Job Family Description: Identifies and pursues new sales prospects within existing or untapped...
Relationship Banker - Hauppauge Financial Center Bilingual Spanish required
- Hauppauge, NY (24 miles from Bridgeport, CT)
- 2 days ago
- Hauppauge, NY (24 miles from Bridgeport, CT)
- 2 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Stony Hill Danbury - Danbury, CT
- Danbury, CT (20 miles from Bridgeport, CT)
- 2 days ago
- Danbury, CT (20 miles from Bridgeport, CT)
- 2 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Banking Center Relationship Banker 2
- Kings Park, NY (19 miles from Bridgeport, CT)
- 4 days ago
- Kings Park, NY (19 miles from Bridgeport, CT)
- 4 days ago
Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions as needed....
Relationship Banker - Commack Financial Center
- Commack, NY (22 miles from Bridgeport, CT)
- 8 days ago
- Commack, NY (22 miles from Bridgeport, CT)
- 8 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Southbury, CT (20 miles from Bridgeport, CT)
- 12 days ago
- Southbury, CT (20 miles from Bridgeport, CT)
- 12 days ago
Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions Expected to achieve/ exceed both individual and team goals in sales, service, and operations...
Relationship Banker - Hamden Dixwell - Hamden, CT
- Hamden, CT (19 miles from Bridgeport, CT)
- 12 days ago
- Hamden, CT (19 miles from Bridgeport, CT)
- 12 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Bridgeport Boston Ave - Bridgeport, CT
- Bridgeport, CT
- 14 days ago
- Bridgeport, CT
- 14 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Danbury, CT area
- Danbury, CT (20 miles from Bridgeport, CT)
- 19 days ago
- Danbury, CT (20 miles from Bridgeport, CT)
- 19 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Shelton, CT
- Shelton, CT (10 miles from Bridgeport, CT)
- 21 days ago
- Shelton, CT (10 miles from Bridgeport, CT)
- 21 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Primary Responsibilities: Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile...
Banking Center Relationship Banker 1
- Branford, CT (22 miles from Bridgeport, CT)
- 27 days ago
- Branford, CT (22 miles from Bridgeport, CT)
- 27 days ago
Mold Utility - C Shift at Becton Dickinson NA Mold Utility - C Shift at Becton Dickinson NA in Columbus, Nebraska Posted in Other 17 days ago. Job Description: Job Description Summary Job...
Relationship Banker - Stamford Greenwich market area
- Norwalk, CT (12 miles from Bridgeport, CT)
- 27 days ago
- Norwalk, CT (12 miles from Bridgeport, CT)
- 27 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Demographic Data for Bridgeport, CT
Moving to Bridgeport, CT? Find some basic demographic data about Bridgeport, CT below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Bridgeport, CT
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Bridgeport, CT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Commercial Banking
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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