Customer Service Manager Jobs in Lakewood, CO
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Small Business Client Service Manager
- Broomfield, CO (21 miles from Lakewood, CO)
- 26 days ago
- Broomfield, CO (21 miles from Lakewood, CO)
- 26 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Relationship Banker II - Broomfield/Thornton/Westminster - CO METRO NORTHWEST
- Broomfield, CO (21 miles from Lakewood, CO)
- 1 hour ago
- Broomfield, CO (21 miles from Lakewood, CO)
- 1 hour ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker II (Centennial Branch)
- Centennial, CO (15 miles from Lakewood, CO)
- 22 hours ago
- Centennial, CO (15 miles from Lakewood, CO)
- 22 hours ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
- Denver, CO (13 miles from Lakewood, CO)
- 1 day ago
- Denver, CO (13 miles from Lakewood, CO)
- 1 day ago
['Busey Bank', '3.7', 'Relationship Banker I', 'Apply on employer site', '', 'Denver, CO', '', '$20.00 - $25.00', '\xa0', 'Per Hour', '\xa0', '(Employer est.)'][]
- Greenwood Village, CO (3 miles from Lakewood, CO)
- 2 days ago
- Greenwood Village, CO (3 miles from Lakewood, CO)
- 2 days ago
The CSM II is also responsible for actively cross-selling Bank products and services and to provide training and support to the staff in their cross-selling efforts....
Relationship Banker I (Tuscaloosa AL: Indian Hills Branch)
- Evergreen, CO (11 miles from Lakewood, CO)
- 2 days ago
- Evergreen, CO (11 miles from Lakewood, CO)
- 2 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
- Denver, CO (13 miles from Lakewood, CO)
- 2 days ago
- Denver, CO (13 miles from Lakewood, CO)
- 2 days ago
the Nationwide Mortgage Licensing System & Registry ("NMLS")....
Financial Relationship Banker - LoDo 16 & Blake Denver, CO
- Denver, CO (13 miles from Lakewood, CO)
- 4 days ago
- Denver, CO (13 miles from Lakewood, CO)
- 4 days ago
Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills....
Remote WorkFinancial Relationship Banker - (9th and Colorado) Denver, CO
- Denver, CO (13 miles from Lakewood, CO)
- 6 days ago
- Denver, CO (13 miles from Lakewood, CO)
- 6 days ago
Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills....
Remote WorkVP, Relationship Banker II Denver Tech Center/Cherry Hills, CO
- Denver, CO (13 miles from Lakewood, CO)
- 8 days ago
- Denver, CO (13 miles from Lakewood, CO)
- 8 days ago
Manages loans through the application, approval and closing process by acting as a liaison between lending team and support groups....
- Aurora, CO (14 miles from Lakewood, CO)
- 10 days ago
- Aurora, CO (14 miles from Lakewood, CO)
- 10 days ago
Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills....
Remote WorkJob Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and...
Relationship Banker - Spanish Required - Wadsworth and 52nd - Arvada, CO - CO METRO NORTH
- Arvada, CO (13 miles from Lakewood, CO)
- 20 days ago
- Arvada, CO (13 miles from Lakewood, CO)
- 20 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Metro Southeast Market, Highlands Ranch CO
- Highlands Ranch, CO (8 miles from Lakewood, CO)
- 24 days ago
- Highlands Ranch, CO (8 miles from Lakewood, CO)
- 24 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Arvada/Westminster/Wheat Ridge/Golden - CO METRO NORTH
- Arvada, CO (13 miles from Lakewood, CO)
- 26 days ago
- Arvada, CO (13 miles from Lakewood, CO)
- 26 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Demographic Data for Lakewood, CO
Moving to Lakewood, CO? Find some basic demographic data about Lakewood, CO below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Lakewood, CO
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Lakewood, CO offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Treasury Management
- Financial Services
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Business Administration
- Problem Resolution
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Relationship Management
- Finance
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Coaching
- Microsoft PowerPoint
- Regulations
- Reporting
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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