Customer Service Manager Jobs in Centennial, CO
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Lakewood, CO (15 miles from Centennial, CO)
- 15 hours ago
- Lakewood, CO (15 miles from Centennial, CO)
- 15 hours ago
Job Family Group: Retail Banking Sales & Service Westland branch Delivers exceptional service to BMO customers and prospects....
- Parker, CO (9 miles from Centennial, CO)
- 3 days ago
- Parker, CO (9 miles from Centennial, CO)
- 3 days ago
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and...
- Denver, CO (6 miles from Centennial, CO)
- 6 days ago
- Denver, CO (6 miles from Centennial, CO)
- 6 days ago
Initial book size will be smaller than more experienced CSM’s with opportunity to grow with new business and cross selling....
Relationship Banker Relationship Banker
- Denver, CO (6 miles from Centennial, CO)
- 6 days ago
- Denver, CO (6 miles from Centennial, CO)
- 6 days ago
There are many opportunities for growth and career progression, whether I'm looking to advance to a leadership position or specialize in lending, small business, or investments....
Associate Relationship Banker - Seven Hills Tower, Aurora CO - Metro Southeast Market
- Aurora, CO (9 miles from Centennial, CO)
- 7 days ago
- Aurora, CO (9 miles from Centennial, CO)
- 7 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Denver, CO (6 miles from Centennial, CO)
- 7 days ago
- Denver, CO (6 miles from Centennial, CO)
- 7 days ago
Company Description MONETA is an independent Registered Investment Advisor (RIA) wholly focused on going further for our clients. We are one firm with many solutions and we provide a full spectrum...
Assoc Relationship Banker - Edgewater Marketplace - Edgewater, CO - CO METRO NORTH
- Edgewater, CO (17 miles from Centennial, CO)
- 8 days ago
- Edgewater, CO (17 miles from Centennial, CO)
- 8 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Merchants Crossing Financial Center
- Englewood, CO (12 miles from Centennial, CO)
- 11 days ago
- Englewood, CO (12 miles from Centennial, CO)
- 11 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Iliff and Chambers, Aurora CO - Metro Southeast
- Aurora, CO (9 miles from Centennial, CO)
- 14 days ago
- Aurora, CO (9 miles from Centennial, CO)
- 14 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Westminster/Broomfield/Thornton - CO METRO NORTHWEST
- Westminster, CO (20 miles from Centennial, CO)
- 20 days ago
- Westminster, CO (20 miles from Centennial, CO)
- 20 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Denver, CO (6 miles from Centennial, CO)
- 21 days ago
- Denver, CO (6 miles from Centennial, CO)
- 21 days ago
Homebot is a Homeownership Platform for Lenders, Real Estate & Insurance Agents that drives client retention and referrals....
Client Service Manager, Retirement Plan Services
- Littleton, CO (12 miles from Centennial, CO)
- 21 days ago
- Littleton, CO (12 miles from Centennial, CO)
- 21 days ago
Your Opportunity At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us challenge the status quo and transform the...
Relationship Banker - Wadsworth & 38th - Wheat Ridge, CO - CO METRO NORTH
- Wheat Ridge, CO (20 miles from Centennial, CO)
- 24 days ago
- Wheat Ridge, CO (20 miles from Centennial, CO)
- 24 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker I - Part Time (Centennial Branch)
- Centennial, CO
- 24 days ago
- Centennial, CO
- 24 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker Team Lead (Huntsville AL: Five Points Branch)
- Denver, CO (6 miles from Centennial, CO)
- 24 days ago
- Denver, CO (6 miles from Centennial, CO)
- 24 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Demographic Data for Centennial, CO
Moving to Centennial, CO? Find some basic demographic data about Centennial, CO below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Centennial, CO
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Centennial, CO offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Consumer Lending
- Lending
- Account Opening
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Account Maintenance
- Wire Transfers
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Payment Processing
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Finance
- Relationship Management
- Account Management
- Listening
- Retail
- Business Development
- High School Diploma
- Customer Relations
- Written Communication
- Typing
- Coaching
- Telephone Skills
- Reporting
- Policy Development
- Regulations
- Problem Solving
- Microsoft Office
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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