Customer Service Manager Jobs in Brighton, CO
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker Commerce City CO
- Commerce City, CO (4 miles from Brighton, CO)
- 4 hours ago
- Commerce City, CO (4 miles from Brighton, CO)
- 4 hours ago
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
Associate Relationship Banker - Saddle Rock, Aurora CO - Southern CO
- Aurora, CO (14 miles from Brighton, CO)
- 1 day ago
- Aurora, CO (14 miles from Brighton, CO)
- 1 day ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Aurora, CO (14 miles from Brighton, CO)
- 1 day ago
- Aurora, CO (14 miles from Brighton, CO)
- 1 day ago
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and...
Relationship Banker - Bilingual Spanish Required
- Aurora, CO (14 miles from Brighton, CO)
- 2 days ago
- Aurora, CO (14 miles from Brighton, CO)
- 2 days ago
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and...
Relationship Banker - Washington Thornton - Thornton, CO - CO METRO NORTHWEST
- Thornton, CO (14 miles from Brighton, CO)
- 3 days ago
- Thornton, CO (14 miles from Brighton, CO)
- 3 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Aurora, CO (14 miles from Brighton, CO)
- 7 days ago
- Aurora, CO (14 miles from Brighton, CO)
- 7 days ago
Client Service Manager City/Cities Aurora Country United States Working Schedule Full-Time Work Arrangement Hybrid Relocation Assistance Available No Posted Date 01-Jul-2025 Job ID 10204...
Branch Relationship Banker - Longmont, CO
- Longmont, CO (22 miles from Brighton, CO)
- 8 days ago
- Longmont, CO (22 miles from Brighton, CO)
- 8 days ago
Basic knowledge of consumer lending applications. Proven customer service, interpersonal and communication skills, both verbal and written. Effective selling, cross- selling and referral skills....
Financial Relationship Banker- Aurora, CO (Havana & Mexico)
- Aurora, CO (14 miles from Brighton, CO)
- 8 days ago
- Aurora, CO (14 miles from Brighton, CO)
- 8 days ago
Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills....
Remote Work- Arvada, CO (18 miles from Brighton, CO)
- 20 days ago
- Arvada, CO (18 miles from Brighton, CO)
- 20 days ago
It starts with our culture... Common sense has never been common. If it were, the world would be a different place. Things would run smoothly and on time. People would do what they say and say...
Relationship Banker - Metro Southeast, Aurora CO
- Aurora, CO (14 miles from Brighton, CO)
- 21 days ago
- Aurora, CO (14 miles from Brighton, CO)
- 21 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Client Service Manager- Colorado
- Denver, CO (16 miles from Brighton, CO)
- 22 days ago
- Denver, CO (16 miles from Brighton, CO)
- 22 days ago
Kennedy Jenks is seeking an experienced and collaborative Client Service Manager to join our growing team in Lakewood, Colorado. The Client Service Manager plays a vital role in developing client...
- Cherry Hills Village, CO (23 miles from Brighton, CO)
- 23 days ago
- Cherry Hills Village, CO (23 miles from Brighton, CO)
- 23 days ago
Manages loans through the application, approval and closing process by acting as a liaison between lending team and support groups....
- Denver, CO (16 miles from Brighton, CO)
- 25 days ago
- Denver, CO (16 miles from Brighton, CO)
- 25 days ago
Job Family Group: Retail Banking Sales & Service Denver North branch Delivers exceptional service to BMO customers and prospects....
Relationship Banker II - Broomfield/Thornton/Westminster - CO METRO NORTHWEST
- Broomfield, CO (14 miles from Brighton, CO)
- 30+ days ago
- Broomfield, CO (14 miles from Brighton, CO)
- 30+ days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
VP, Relationship Banker II Denver Tech Center/Cherry Hills, CO
- Denver, CO (16 miles from Brighton, CO)
- 30+ days ago
- Denver, CO (16 miles from Brighton, CO)
- 30+ days ago
Manages loans through the application, approval and closing process by acting as a liaison between lending team and support groups....
Demographic Data for Brighton, CO
Moving to Brighton, CO? Find some basic demographic data about Brighton, CO below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Brighton, CO
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Brighton, CO offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- BSA
- Account Maintenance
- Private Banking
- Wire Transfers
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Customer Retention
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Retail
- Business Development
- High School Diploma
- Customer Relations
- Written Communication
- Telephone Skills
- Typing
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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